JAGADISH GOUD
Hyderabad
Summary
Fraud and Banking Operations professional with 2+ years of experience in fraud and claims processing, transaction monitoring, suspicious activity review, unauthorized transaction analysis, case management, customer resolution, and payment investigations. Proven ability to manage high-volume caseloads, meet SLA/TAT and quality targets, identify fraudulent patterns, review complex documentation, escalate risks, and support team capability through training and knowledge sharing. Strong analytical, problem-solving, communication, customer-focus, adaptability, and process-oriented skills.
Overview
2
2
years of professional experience
Work History
Associate Fraud and Claims Representative
Wells Fargo International Solutions Private Limited
Hyderabad
01.2024 - 01.2026
- Managed a high-volume fraud and claims caseload, processing and resolving 100+ fraud claim cases per day with 98%+ accuracy while meeting quality, productivity, and TAT targets.
- Analyzed suspicious account activity, transaction history, and case information to identify potential fraudulent patterns, unauthorized transactions, and fraud versus non-fraud activity.
- Opened, reviewed, investigated, and resolved ACH/electronic fund transfer cases using documented procedures and supporting evidence from customers, banks, merchants, and affidavits.
- Reviewed developing investigations, identified discrepancies and potential risk indicators, and obtained required approvals.
- Conducted payment investigations including proof-of-authorization requests, permission-to-return, reconsideration, ACH reversals, trace requests, denials, return codes, and SEC codes.
- Collaborated with internal teams to clarify case information, address investigation-related issues, and ensure timely and accurate case resolution while meeting defined SLA and quality requirements.
- Maintained 100% compliance with internal policies and audit standards and consistently adhered to SLA requirements, NACHA rules, and Regulation E.
- Trained new team members on tools, systems, fraud-handling procedures, and case processing; supported knowledge sharing and consistent operational standards
- Hyderabad, India
Education
MBA - Finance
Vishwa Vishwani Business School
HyderabadB.Com - General
St. Mary's Centenary Degree College
HyderabadIntermediate - CEC
St. Mary's Centenary Junior College
HyderabadSkills
- Fraud Operations
- Fraud Investigation
- Transaction Monitoring
- Fraud Detection
- Payment investigations
- Claims processing
- Case Management
- Alert and Escalation Management
- Fraud Pattern Analysis
- Risk Identification
- SLA/TAT Management
- Quality & Productivity Training & Coaching Support
- Process Improvement
- Complex Case Research
- Documentation Review
- MS Excel
- Banking Systems
Additional Information
Strong written/verbal English communication, Attention to detail, Analytical thinking, Problem solving, Team player, Adaptability, Flexible to work rotational shifts
REGULATORY & TECHNICAL KNOWLEDGE
NACHA Rules I Regulation E I ACH Origination I ACH Claims I ACH Reversals I Return Codes I SEC Codes I Proof of Authorization I Permission to Return I Trace Requests I MS Excel - Data Analysis & Reporting I MS Office | Banking Operational Systems
Timeline
Associate Fraud and Claims Representative
Wells Fargo International Solutions Private Limited
01.2024 - 01.2026
MBA - Finance
Vishwa Vishwani Business School
B.Com - General
St. Mary's Centenary Degree College
Intermediate - CEC
St. Mary's Centenary Junior College