JAGADISH KALUVA

Involved in Direct sales for India and EMEA region

Account Management

Business strategy

Strategically research markets

• As the founder of XpertLadr, Jagadish leads a team of engineers, architects, and analysts to understand challenges faced by their clients and deliver custom-driven soluƟons.

• Handled 20+ Monocept resources and 10+ other vendor resources
• Where we are completely responsible for www.icicilombard.com web and Android app development Team consists of development, QA, QA automaƟon and ProducƟon support teams.

• Worked as Program manager to Manage Delivery, Operational support, revenue growth focus role for mulƟple streams and new business acquisiƟon
• Interacted with Reliance JIO Stakeholders to understand business requirements for mulƟple ApplicaƟons of Intense (Customer Onboarding, Dedupe, NoƟficaƟon Engine, and Enterprise billing) Team CoordinaƟon engineering and delivery team to get the deliverables as per customer expectaƟons for the new requirements
• ParƟcipated in Project review meeƟngs with internal and clients to make sure the enƟre program is escalaƟonfree.

• Involved in Telecom soluƟon implementaƟon and support for their soluƟon called AnƟ-spam soluƟon for SMS, MMS, and Email
• Involved in System Acceptance tests with the customer to make sure the soluƟon is working well on the Test network
• Provided training on the soluƟon to L1 and L2 support teams
• 24X7 on-call support for mulƟple customers
• Analyzing customer producƟon issues reproducƟon on local test systems and escalaƟng issues to the development team
• UpdaƟng customer issues with proper analysis.

• Involved in Telecom messaging soluƟon installaƟon and configuraƟons for customers
• Involved in System Acceptance tests with the customer to make sure the soluƟon is working well on the Test network
• Involved in the integraƟon of messaging applicaƟons with MMSC, SMSC, STI Trans coding server, and Profile server
• Prepared ProducƟon deployment plans for the customer with the Ɵme esƟmaƟons and made sure the soluƟon was delivered on Ɵme
• Understand customer change requests and work with the Development team to make sure soluƟons are delivered on Ɵme
• 24X7 on-call support for mulƟple customers
• Analyzing customer producƟon issues reproducƟon on local test systems and escalaƟng issues to the development team
• UpdaƟng customer issues with proper analysis
• Working with the development team and tesƟng team for bug and change request release process
• Preparing Knowledge base arƟcles once any criƟcal issue is solved.

• The project consists of building/ maintaining product catalogs from Comergent Suite, IntegraƟng Order Management Systems from SAP, Shopping cart from channel
• Partners, PromoƟon Management across the Applied Bio's product spectrum, IntegraƟng myScience Portal with Comergent, B2B sell side using WebMethods, Comergent modules like Pricing Management, Quote Management, Inventory CollecƟon and more.