JAGADISH KUMAR CHOUDHURY
Enterprise Architect
Kolkata
Summary
With over 16 years of experience in enterprise architecture and IT infrastructure support, I possess a wealth of knowledge and a proven track record in delivering robust infrastructure solutions. Energetic and enthusiastic, I am committed to contributing to a company that values cutting-edge technology and operational efficiency. My expertise includes driving large-scale migration projects and optimizing systems, and I am eager to leverage this skill set in a dynamic, forward-thinking environment.
Overview
17
17
years of professional experience
3
3
years of post-secondary education
3
3
Certifications
Work History
Lead Enterprise Architect
Kyndryl Solutions PVT. LTD
Bangalore
07.2021 - Current
- Developed technical solutions to diverse operational problems
- Managed Windows, VMWare, Hyper-V, IBM Cloud, Infrastructure Architecture and BAU complexities and escalations for smooth remediation by maintaining customer agreed SLA contracts
- Managed a POD of skilled Wintel/AD/Citrix/VMWare professionals for various customer delivery
- Recent work in architecture for client in Cyber Resiliency programs for multiple applications
- Responsible for RFP, RFS, SOW, Milestones and end delivery management
- Discussed with customers about various DR strategies based on RTO and RPO expectations
- Provided consultation and estimates in project initiatives for customers
- Managed a team of 6 personnel focused on implementing resolutions and updates
- Reduced downtime by 30% resulting in increased operational efficiency for enterprise clients
- Achieved a 20% decrease in server latency by implementing advanced load balancing techniques
Senior Manager
Standard Chartered GBS
Bangalore
01.2020 - 07.2021
- Responsible for entire infrastructure for in scope Global Foreign Exchange and trading applications
- Reviewed and analyzed reports, records and directives to obtain data required for planning department activities
- Provided strong leadership to enhance team productivity and morale
- Implemented, developed and designed operational standards, policies and procedures
- Consolidated vendors and renegotiated contracts to optimize costs
- Analyzed and estimated budget for various in-house infrastructure projects with CAPEX and OPEX expenditures
- Implemented and developed operational standards, policies and procedures.
Technical Consultant
DXC Technology
Bangalore
02.2019 - 01.2020
- Improved client satisfaction by optimizing system architecture and reducing deployment times by 25%
- Improved systems with addition of new features and infrastructure
- Collaborated with upper management to drive strategy and implement new processes
- Designed migration projects based on analysis of the environments using different migration tools
- Responded to escalations related to migration and provided mitigation plans
- Acted as a team leader in group projects, delegating tasks and providing feedback
- Enhanced cross-functional team productivity by 30% by automating routine monitoring tasks with custom scripts
Assistant Consultant
TATA Consultancy Services Limited
Bangalore
10.2011 - 02.2019
- Interaction with client to strategize different upgrades, project, SIP, migrations & technological changes and its subsequent impact to business operations
- Efficiently handling customer escalation, even from highest level like company CEO
- Perform feasibility analysis and design inputs for any new implementation after determining business requirement
- Management of BAU operations and project deliverables (Windows, VMWare, Citrix, Hyper-V, and Azure) by coordinating along with offshore teams
- Appraise and interact with client in any critical situation in case of high priority P1/P2 incidents
- Attend PIR meetings for any high priority incidents
- Coordinate and attend meetings for any project, RFS etc.
- For technical, operational inputs, design inputs and consultation
- Consultation for strategy and company’s business and revenue growth by understanding client’s business policies and future business road map
- Providing RCA for Major incidents related to managed technologies
- End to end understanding of RFP, Due diligence, RFS, SOW, milestones, and end deliverables as Onsite datacenter tower lead
- Managing a team of approximately 30+ resources spread across India, Australia, and Philippines
- Provided excellent service to clients by promoting outgoing demeanor and issue resolution abilities
- Delivered high-quality presentations showcasing project progress and results, enhancing client confidence in our services.
Datacenter Server Engineer
Wipro Infotech Ltd.
Kolkata
09.2010 - 09.2011
- Providing server & network support in the WIPRO Phoenix Project for Genpact
- Kolkata DLF & SEZ - Data Centers
- Monitoring & managing servers of the Datacenter including Physical and VM Instances
- Installation of Windows Server2003, 2008 and configuring the server OS installation as per company`s IT security policies
- Basic server hardening, registry Hardening, IIS Hardening
- Standard tools installation
- Performing event log analysis and Backup of important files for File Server & ADC on regular basis
- Migration of physical datacenter
- Improved security measures with regular patch updates and vulnerability assessments.
CompTIA A+ Technical Trainer
IIJT Infotech
Kolkata
05.2008 - 04.2010
- Conducting trainings on CompTIA A+ Global Curriculum including corporate sectors – HHI
- Delivering and conducting batches with all practical aspects of a topic being discussed
- Evaluated training effectiveness through regular feedback surveys, making necessary adjustments to course content as needed.
Education
Bachelor of Science - General Science
University of Calcutta
Kolkata, India 06.2005 - 01.2008
Skills
IT infrastructure management
Enterprise architecture design
Solution implementation
Pre-Sales Solutioning
Azure IaaS Cloud
VMWare vCenter suite
VMWare Aria suite
MS Active Directory
IT Delivery management
IT Operation management
Citrix -XenApp, Virtual Apps, Cloud
Certification
ITIL foundation 2011
Timeline
Lead Enterprise Architect
Kyndryl Solutions PVT. LTD
07.2021 - Current
Senior Manager
Standard Chartered GBS
01.2020 - 07.2021
Technical Consultant
DXC Technology
02.2019 - 01.2020
Assistant Consultant
TATA Consultancy Services Limited
10.2011 - 02.2019
Datacenter Server Engineer
Wipro Infotech Ltd.
09.2010 - 09.2011
CompTIA A+ Technical Trainer
IIJT Infotech
05.2008 - 04.2010
Bachelor of Science - General Science
University of Calcutta
06.2005 - 01.2008
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