Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Languages
Timeline
Generic
Jagadish Laishram

Jagadish Laishram

Bangalore

Summary

Dynamic and performance-driven business professional with high integrity, strong work ethic and great leadership skills. Meticulous and resourceful Business Manager with proven success leading productive teams, controlling budgets, networking to drive growth initiatives and marketing to maximize brand outreach. Client-focused and organized professional with advanced degree and diverse experience in customer service, business management and project coordination. Collaborative communicator to quickly build relationships with both clients and business audiences. Known for innovation and creative problem-solving abilities to address business challenges.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Business Manager

Mia By Tanishq
Bangalore
04.2024 - Current
  • Conducted research on current industry trends to identify potential areas for improvement in business operations.
  • Reviewed existing contracts with vendors and suppliers to ensure compliance with company standards.
  • Facilitated communication between different teams within the organization through regular meetings.
  • Implemented safety protocols throughout the workplace to protect employees from harm.
  • Recommended process improvements that would reduce costs while increasing productivity.
  • Developed marketing plans for new products or services offered by the company.
  • Assessed employee performance evaluations and recommended changes or improvements as needed.
  • Directed customer service policies to enhance customer satisfaction and loyalty.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Prepared staff work schedules and assigned team members to specific duties.

Store Manager

Mia By Tanishq
Bangalore
04.2021 - 03.2024
  • Developed strategies to maximize sales and profitability.
  • Resolved customer complaints in a timely manner.
  • Established customer service standards and monitored staff compliance.
  • Assessed operational efficiency of the store's departments.
  • Recruited, trained and supervised new employees.
  • Prepared monthly reports on sales figures, expenses, profits.
  • Created weekly work schedules for store personnel.
  • Maintained accurate records of employee performance reviews.
  • Monitored inventory levels and placed orders to restock shelves.
  • Implemented efficient systems for tracking stock movement.
  • Managed daily banking activities such as deposits and withdrawals.
  • Updated POS system with new products and promotional offers.
  • Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
  • Created effective business plans to focus strategic decisions on long-term objectives.

Floor Manager

Mia By Tanishq
Bangalore
04.2020 - 03.2021
  • Created daily work schedules for staff members according to the needs of the business.
  • Provided training and guidance to new employees regarding store policies and procedures.
  • Ensured that all staff members adhered to safety guidelines and regulations.
  • Coached team members on customer service techniques and provided feedback on performance.
  • Resolved customer complaints in a timely manner while maintaining excellent relations with customers.
  • Promoted teamwork among team members by encouraging collaboration on projects or initiatives.
  • Trained, motivated, and oversaw team delivering outstanding service to every customer.
  • Connected with customers to provide assistance and collect feedback to optimize operations.
  • Followed up with existing customers to generate new prospective buyers through referrals.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.

Retail Sales Officer

Mia By tanishq
Bangalore
09.2018 - 03.2020
  • Attended team meetings to discuss sales goals, strategies, and progress.
  • Informed customers about new arrivals and upcoming events at the store.
  • Provided advice on special promotions or discounts available.
  • Conducted weekly stock counts to ensure accuracy of inventory levels.
  • Operated the cash register, handled returns, and processed payments.
  • Monitored incoming shipments to verify quality of products received.
  • Resolved customer complaints in a professional manner.
  • Tracked sales performance against targets set by management.
  • Identified opportunities for increasing sales through cross-selling techniques.
  • Updated product information regularly in order to provide accurate information to customers.

National Youth Volunteer

NYK
Manipur
04.2016 - 07.2017
  • Compiled data from surveys conducted among current and former youth volunteers.
  • Monitored attendance records of all youth volunteers at meetings or events.
  • Attended conferences related to working with young people in order to stay up-to-date on trends in the field.
  • Participated in workshops and seminars related to volunteering best practices.
  • Conducted outreach efforts in the community to increase awareness of volunteer opportunities.
  • Coordinated and supervised group activities for youth volunteers.
  • Recruited other youth volunteers for program.

Education

Diploma On Hotel Management - Hotel Management

ILFS
Bangalore
08-2018

Bachelor of Science - Statistics

Thambal Marik College
Manipur
08-2017

Higher Secondry Education 10+2 -

Multipurpose Higher Secondry School
Manipur
03-2014

High School Leaving Certificate -

Public School Ningthouthong
Ningthoukhong,Manipur
03-2011

Skills

  • Financial analysis
  • Process improvement
  • Customer service
  • Sales strategies
  • Team building
  • Employee training
  • Inventory management
  • Market research
  • Performance evaluation
  • Data analysis
  • Operational leadership
  • Business generation
  • Human resources management
  • Sales and marketing
  • Business planning
  • Data confidentiality
  • Decision-making
  • Teamwork

Affiliations

  • Music Enthusiast – Learning guitar and vocals; regularly practice playing and singing as a creative outlet and personal development activity.
  • Gardening – Passionate about home gardening; enjoy cultivating plants and maintaining a green space, promoting patience and mindfulness.
  • Cooking – Passionate about experimenting with recipes and preparing home-cooked meals; enjoy exploring different cuisines and cooking techniques.
  • Anime Appreciation – Passionate about watching anime; interested in storytelling, animation, and Japanese culture.

Accomplishments

  • Achieved Major Sales Milestone – Successfully reached ₹3 Crore in sales during FY 2021–2022.
  • Best Performer of the Year – Recognized as the top-performing team member for outstanding results in FY 2021–2022.
  • Highest Overall Sales – Awarded for achieving the highest total sales across all teams in FY 2022–2023.

Certification

  • Learning Champion Certification – Awarded during tenure as Store Manager (2023–2024) in recognition of excellence in training, mentoring, and team development.

Languages

Manipuri
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2

Timeline

Business Manager

Mia By Tanishq
04.2024 - Current

Store Manager

Mia By Tanishq
04.2021 - 03.2024

Floor Manager

Mia By Tanishq
04.2020 - 03.2021

Retail Sales Officer

Mia By tanishq
09.2018 - 03.2020

National Youth Volunteer

NYK
04.2016 - 07.2017

Diploma On Hotel Management - Hotel Management

ILFS

Bachelor of Science - Statistics

Thambal Marik College

Higher Secondry Education 10+2 -

Multipurpose Higher Secondry School

High School Leaving Certificate -

Public School Ningthouthong

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Jagadish Laishram