Jagadish Thamke
Bengaluru
Summary
Driven and Experienced Scrum Master with 13 years in Telecommunication, Health Care Technology, eager to bring Proven Track Records from Previous engagement with Telus International, Cerner India Health Care Pvt. Ltd. A Master's degree holder in IT, graduating in 2016 behind me, I am passionate about leveraging Agile Principles to enhance Project Efficiency and Output Quality. Looking forward to joining and contributing to your esteemed team.
Overview
12
12
years of professional experience
Work History
Application Development Technical Team Lead(Scrum
Telus International
Bengaluru
04.2023 - Current
- Identified potential areas of improvement in existing processes or procedures related to project management.
- Provided guidance and mentoring to other project managers.
- Participated in design reviews for new features or products prior to implementation.
- Managed risks and issues to ensure projects remain on schedule and within scope.
- Facilitated communication among cross-functional teams such as development, QA, operations.
- Established metrics to measure progress of development teams against objectives.
- Conducted regular reviews with stakeholders to ensure satisfaction with results.
- Coached team members in Scrum methodologies to improve productivity.
- Maintained a backlog of user stories for each project based on customer needs and requirements.
- Collaborated with product owners to define product backlogs and prioritize stories for upcoming sprints.
- Facilitated daily scrum meetings, sprint planning sessions, sprint retrospectives and release planning sessions.
- Worked with project owners and end users to prioritize feature development and enhancements based on critical paths and business needs.
Scrum Master
Cerner India Health Care Pvt. Ltd.
Bengaluru
03.2020 - 04.2023
- Maintained product backlogs, ensuring that items are well defined and prioritized based on business value.
- Led daily Scrum stand-ups and Agile development sprint planning meetings for multiple, concurrent projects.
- Created dashboards using JIRA to track project progress and milestones.
- Facilitated Scrum ceremonies, such as Sprint Planning, Daily Stand-Ups, Retrospectives and Reviews.
- Documented new features and strategies as well as user stories and criteria for acceptance.
- Trained and mentored team members on best and most effective ways to use Scrum processes to improve efficiency and reduce production times.
- Encouraged continuous process improvement initiatives through retrospectives.
- Provided guidance to Product Owners regarding Agile principles and best practices for managing product backlogs.
- Enforced scrum values such as transparency, respect, commitment, courage, focus, openness and inspection.
Senior Technical Support Lead
Cerner India Healthcare
Bengaluru
05.2017 - 02.2020
- Managed multiple projects simultaneously while ensuring deadlines were met.
- Ensured compliance with company policies regarding information security.
- Developed and implemented technical support processes to improve customer service.
- Conducted regular reviews of systems to identify potential weaknesses or vulnerabilities.
- Monitored the performance of all team members, providing feedback and coaching as needed.
- Created detailed reports on system performance and user experience metrics.
- Implemented best practices for problem resolution process management.
- Proactively identify and resolve potential IT incidents with monitoring techniques.
- Monitor and maintain cluster nodes ensuring optimal server health.
- Troubleshoot and fix server issues including memory, disk, and CPU load.
- Analyze system logs, fix errors, and process data through WebSphere MQ
Project Coordinator
SprinklewayTechnologies Pvt Ltd
Bengaluru
08.2013 - 04.2017
- Coordinated with internal departments as well as external vendors to ensure successful completion of tasks.
- Generated weekly, monthly, quarterly reports summarizing key performance indicators.
- Provided direction, guidance and support to team members throughout the duration of projects.
- Assessed, monitored and reported on work progression.
- Developed and implemented project plans, established timelines, tracked progress and ensured deadlines were met.
- Performed regular reviews of project documentation and communicated results with relevant personnel.
- Coordinated with department leads to identify and outline solutions to client-specified challenges.
- Facilitated meetings between stakeholders to discuss project requirements, objectives or outcomes.
Social Interactive Media Specialist
[24]7.ai
Bengaluru
09.2011 - 07.2013
- Resolved escalated customer complaints in a timely manner.
- Conducted regular surveys to measure customer satisfaction levels.
- Monitored performance of team members to ensure quality standards were met or exceeded.
- Managed customer service team of 15 employees.
- Provided feedback on employee performance and identified areas for improvement.
- Maintained up-to-date records of customers' interactions, inquiries, purchases, returns.
- Developed and implemented strategies to increase customer satisfaction.
- Trained new customer service personnel in product knowledge, sales techniques, and customer service protocols.
Education
Master of Science - Computer Application (MCA)
Dayananda Sagar College Of Engineering
Bengaluru08-2016
Skills
- Project Planning
- Project Development
- Productivity Improvement
- Technical Support
- Project Management
- Root Cause Analysis
- Project Tracking
- Schedule Management
- Risk Management
- Resource Allocation
- Strategic Planning
- Performance Evaluations
- Meeting Facilitation
- Performance Improvements
Accomplishments
Be The Change 2022
- Out of 40 nominees, I have been awarded "Be The Change". Was chosen for this based on the number of nominations received by other associates. Received this award for bringing the change in the scrum teams by demonstrating the impact and benefits.
NOTT & SPOT Awards 2020
- Awarded as an outstanding performer for the first year in this organization.
- Awarded as a Distinguish performer in the following year.
- Received 6 NOTT & 5 SPOT(2018-2020) awards for showing exceeded performance and preventing incidents.
- Received awards and appreciation from Problem Management Team for identifying and fixing recurring issues.
Life Savior 2018
- Received a Life Savior award from the product owner for preventing a critical incident before it impacted clients.
- Multiple Achievement Certificates 2012 Received multiple certificates for maintaining the highest Sales and also for maximum Csats.
Timeline
Application Development Technical Team Lead(Scrum
Telus International
04.2023 - Current
Scrum Master
Cerner India Health Care Pvt. Ltd.
03.2020 - 04.2023
Senior Technical Support Lead
Cerner India Healthcare
05.2017 - 02.2020
Project Coordinator
SprinklewayTechnologies Pvt Ltd
08.2013 - 04.2017
Social Interactive Media Specialist
[24]7.ai
09.2011 - 07.2013
Master of Science - Computer Application (MCA)
Dayananda Sagar College Of Engineering
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