Jagadish V
Bangalore
Summary
Aspiring to build a successful career in the IT industry as a member of a technical team. Seek opportunities that allow to leverage creativity and sense of responsibility in a challenging role focused on maintenance and administration. Aim to contribute effectively while continuously developing technical skills and expertise. Logical Service Engineer with extraordinary troubleshooting and problem-solving skills. Offering over 15 years of experience performing equipment installation, inspection and assembly. Well-versed in monitoring installed equipment and maintaining equipment in proper condition.
Overview
15
15
years of professional experience
Work History
Field Service Engineer
Keshri Infotech Pvt. Ltd.
02.2024 - Current
- Administering and maintaining various Windows operating systems, including Windows 2000 Server, XP, Vista, 7, 8, and 10,11.
- Engaged in first-level support for customers requiring routine support and troubleshooting.
- Analyzed, troubleshot and diagnosed problems and provided prompt repair and solutions.
- Resolved customer complaints in prompt, polite and professional approach.
- Managed administrative tasks such as maintaining customer service logs and internal service records.
- Performed onsite installation, modification and maintenance of systems and equipment.
- Scheduled service calls according to customer location and urgency of need.
Project Manager
Rapid Tech Pvt Ltd (HP Project)
08.2023 - 01.2024
- Overseeing project planning, execution, and monitoring for HP projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Identified plans and resources required to meet project goals and objectives.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Monitored project performance to identify areas of improvement and make adjustments.
- Provided detailed project status updates to stakeholders and executive management.
- Reported regularly to managers on project budget, progress, and technical problems.
Customer Service Coordinator
Freelancer Pvt Ltd (HP Project)
06.2021 - 12.2023
- Coordinated service delivery for HP projects, ensuring timely resolution of issues.
- Resolved issues relating to delays and parts to maintain satisfaction.
- Maintained thorough records of transactions, deliveries, and requests.
- Communicated customer complaints, requests, and feedback to company management for swift resolution.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Field Service Engineer
Keshri Infotech Pvt Ltd
01.2014 - 01.2021
- Delivered technical assistance and support for incoming queries and issues.
Field Service Engineer
Aswathy Computers
Bangalore , Karnataka
09.2009 - 07.2014
- Provided technical support and maintenance for computer systems and hardware.
- Engaged in first-level support for customers requiring routine support and troubleshooting.
Education
S.S.L.C. -
Vidmyaniketa Higher School
Bangalore01.2014
Skills
- Installation coordination
- Technical Support
- Equipment Assembly
- Equipment Installation
- Software Installation
- Hardware Configuration
- Hardware Repair
- System Maintenance
- Parts Replacement
Languages
Hindi
Telugu
Tamil
English
Kannada
Roles And Responsibilities
- Administering and maintaining various Windows operating systems, including Windows 2000 Server, XP, Vista, 7, 8, and 10,11.
- Providing total network support and troubleshooting for diverse client environments.
- Configuring and troubleshooting network printers.
- Addressing internet, network, and application-related issues for clients.
- Managing client office issues in Bangalore, including for companies like Inube, Sterling and Wilson, and Global Soft.
- Handling warranty laptops and resolving customer-related issues efficiently.
- Configuring MS Office, Outlook Express, and MS Outlook.
- Allocating new desktops and laptops to users.
- Installing and configuring thin clients using N computing technology.
- Managing server-level antivirus software installation and updates.
- Testing all new software, hardware, upgrades, patches, and service packs in a test environment to ensure production stability.
- Installing and troubleshooting various software applications as required.
- Designing and troubleshooting LAN network issues.
- Resolving hardware issues effectively.
- Installing and troubleshooting printers and plotters, including Dot-Matrix, Ink Jet, LaserJet, and Design Jet models.
- Installing, configuring, and troubleshooting ADSL+2 routers.
- Coordinating with vendors to resolve issues promptly.
- Installing CC cameras (analog and IP) and managing their configurations.
- Implementing load balancing for dual network connections.
Disclaimer
10/07/24, Jagadish V
Personal Information
- Father's Name: Late M. Vijaykumar
- Title: Service Engineer
- Date of Birth: 09/03/84
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Timeline
Field Service Engineer
Keshri Infotech Pvt. Ltd.
02.2024 - Current
Project Manager
Rapid Tech Pvt Ltd (HP Project)
08.2023 - 01.2024
Customer Service Coordinator
Freelancer Pvt Ltd (HP Project)
06.2021 - 12.2023
Field Service Engineer
Keshri Infotech Pvt Ltd
01.2014 - 01.2021
Field Service Engineer
Aswathy Computers
09.2009 - 07.2014
S.S.L.C. -
Vidmyaniketa Higher School
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