Jagadish Kumar Mohan
Product Person
Coimbatore
Summary
Product enthusiast, experienced in building products in various domains - purchasing, recruitment, banking, customer support and expense management. Core strengths involve defining the problem statement/opportunity, product discovery, goals, success measure and product roadmap.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
Work History
Product Owner[Senior Consultant]
ThoughtWorks Technologies
Coimabtore
07.2018 - Current
- Currently a product owner for Customer data product, that provides consolidates customer information from various systems in bank. Created domain driven APIs and architecture design that ensures usability. Built Product vision, success metrics, Product roadmap, user stories and contract definition. This helped in reducing the login time by 50%, increased availability and ready for a volume of 10 times the current load.
- Product owner of a new B2B SaaS product that enable organizations manage their SaaS expenses. Worked on product vision, product roadmap, interaction architecture with third party systems, user interviews and user testing. This helped create new revenue stream of 500K in first year and 2 million projected in second year.
- Identified gaps in existing suite of recruitment solutions to narrow down employee referral challenges and built product that is of scale to 45 locations worldwide, resulted in increasing yearly referrals by 10% through increased engagement and submission. Involved in product roadmap, story definition, user interviews and user testing.
- Involved in evaluating new procurement platform for company streamlining purchasing process globally. Performed fitment analysis, integration with ecosystem and worked with different departments/regions to implement self managed system. This helped to reduce manual process by 50% in first month and constant improvement further.
Lead Business Analyst
247.ai
Bengaluru
01.2015 - 07.2018
- Identify customer needs through client interactions, support requests and bridge gaps in current product, write feature requests. Prioritize and feed feature requests to product teams.
- Identification & Implementation of Revenue optimizing customizations with existing implementations.
- Involved in $10 mn increased business in the tenure, through delivery of Predictive Analytics & Artificial Intelligence based Omnichannel solutions to 5 different clients across the globe during the tenure.
- Led business analysis efforts to ongoing delivery of solution for client of revenue $50 mn.
- Conceptually sound in Web Analytics.
- Google Analytics – E‐commerce: Data to Decision Certified & PRINCE2 Certified ‐ Project Management methodology.
Market Research Analyst
TAS
Bengaluru
12.2013 - 01.2015
- Research & Develop prototypes of delivered four clients from different domains. Solutions are mainly focused in the areas of textual analytics, statistical analysis (Time series & Forecasting) etc.
- Working with CEO directly to get details from global meeting with 3 clients and perform thorough market research of client’s organization and issues to anticipate analytics solutions, for initial presentation.
- Manage team of Information Analysts, Market Analyst and Design Analyst in guiding and engaging them to get deliverables.
Sales[Analysis]
JD Sportsfashion Plc
London
06.2011 - 10.2013
- Increased sales by 10% to achieve targets[150-200K GBP per month] by analyzing business reports from Market Force (analytics software) dashboard and finding key improvement areas & making changes accordingly.
- Working with immediate and senior management on analyzing weekly, monthly and yearly figures to employ new ideas and improve customer experience to achieve goals.
Support - Business Applications
Hewlett Packard
Chennai
01.2008 - 10.2010
- Involved in Incident Management, Problem Management and executed various Operational improvement activities like effort minimization through creating automation tools. This resulted in 25% less people to provide 24*7 L1 support.
Education
MBA - General Management
Middlesex University
London 10.2010 - 11.2011
Bachelor of Science - Computer Technology
CIT
Coimbatore 07.2004 - 05.2007
Skills
Business needs analysis
undefinedTimeline
Product Owner[Senior Consultant]
ThoughtWorks Technologies
07.2018 - Current
Lead Business Analyst
247.ai
01.2015 - 07.2018
Market Research Analyst
TAS
12.2013 - 01.2015
Sales[Analysis]
JD Sportsfashion Plc
06.2011 - 10.2013
MBA - General Management
Middlesex University
10.2010 - 11.2011
Support - Business Applications
Hewlett Packard
01.2008 - 10.2010
Bachelor of Science - Computer Technology
CIT
07.2004 - 05.2007
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