Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jagadish Reddy Bhavanam

Hyderabad

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Network Analyst position. Ready to help team achieve company goals.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Senior Service Desk Analyst

Bell Techlogix
08.2023 - Current
  • Managed high-priority incidents, coordinating resources and communication efforts to ensure swift resolution and minimal impact on business operations.
  • Trained new employees on network operations procedures, ensuring seamless integration into the team.
  • Conducted regular audits to ensure compliance with industry standards and best practices.
  • Documented all server and network problems and other unusual events in detail.
  • Served as liaison between users and NOC.
  • Diagnosed and executed resolution for network and server issues.
  • Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.

Business Technology Analyst

Salesforce
02.2022 - 08.2023
  • Provided technical and functional support for internal employees via phone, email and chat.
  • Improved business processes by analyzing and implementing technology solutions.
  • Troubleshooting and repair of computers, VDI machines, smartphones, audio & video services(AV).
  • Streamlined workflow for increased efficiency through effective use of software tools and applications.
  • IT Asset management including hardware, software and system roll-outs, compliance research, system upgrades and enrollments.
  • Coordinated with logistics of client support team to provision hardware assets.
  • Assisted with onboarding of clients/users including hardware, software and systems installation, hardware and software.
  • Collaborated with account & password management.

Technical Support Assistant

Alpine Gateway
05.2020 - 08.2020
  • Reduced response times for support tickets by streamlining the troubleshooting process.
  • Improved customer satisfaction by efficiently resolving technical issues and providing clear explanations.
  • Presented feedback to management on customer service trends and improvement areas.
  • De-escalated and resolved customer complaints with punctual, polite and professional service.
  • Handled high volumes of incoming calls professionally while maintaining a calm demeanor under pressure.
  • Boosted customer retention by building rapport and addressing concerns in a timely manner.
  • Established strong customer relationships, building recommendations and loyalty.

Customer Service and Proctoring Assistant

Examity
08.2018 - 02.2020
  • Proctoring Software Expertise: Proficiency in various proctoring software and tools. This includes knowledge of how to set up and configure software, troubleshoot technical issues, and ensure smooth execution during exams.
  • Online Assessment Platforms: Experience with different online assessment platforms and adapting quickly to new systems.
  • Security Measures Implementation: Expertise in implementing security measures such as ID verification, biometric authentication, secure browser lockdown, and screen recording to prevent cheating during exams.
  • Monitoring and Observation: Ability to monitor multiple test-takers simultaneously, paying close attention to suspicious behavior, and taking appropriate actions when irregularities are detected.
  • Technical Troubleshooting: Problem-solving skills in resolving technical issues faced by test-takers during exams, ensuring smooth and uninterrupted examination process.
  • Communication Skills: Strong communication skills in providing clear instructions to test-takers, addressing their concerns, and maintaining
  • Incident Reporting and Documentation: Experience in documenting any incidents or irregularities observed during exams and reporting them to appropriate authorities.

Education

Bachelor of Technology(Partial) - Computer Science

JNTUH College of Engineering Sulthanpur
Hyderabad, India

Skills

    • Performance metrics analysis
    • SLA Compliance
    • Training and mentoring
    • Print servers maintenance
    • Network support
    • Network performance monitoring
      • VoIP Systems
      • Routing Protocols
      • IP Addressing
      • VLAN Management
      • Root Cause Analysis

Certification

Enrolled in Cisco Skills for All - a self learning platform.

Planning to schedule Cisco Certification very soon.

Timeline

Senior Service Desk Analyst

Bell Techlogix
08.2023 - Current

Business Technology Analyst

Salesforce
02.2022 - 08.2023

Technical Support Assistant

Alpine Gateway
05.2020 - 08.2020

Customer Service and Proctoring Assistant

Examity
08.2018 - 02.2020

Bachelor of Technology(Partial) - Computer Science

JNTUH College of Engineering Sulthanpur

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Jagadish Reddy Bhavanam