Jagan Jaya Kumar Palanichamy
Vishakapatnam
Summary
Dedicated and detail-oriented Customer Service Administrator with experience in managing client inquiries, resolving issues, and ensuring high levels of customer satisfaction. Skilled in coordinating administrative tasks, maintaining accurate records, and collaborating with teams to streamline processes. Proficient in handling communication via phone, email, and in-person interactions, with a proven ability to adapt to fast-paced environments and deliver exceptional support.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Business Development Executive-Assistant Team Lead
Externsclub private limited
Benagluru
01.2024 - 12.2024
- Maximized sales by keeping areas tidy, fully stocked and correctly priced.
- Established strong relationships with key decision makers within client organizations.
- Managed CRM tools to track leads, follow-ups, and sales performance.
- Trained and mentored new team members, ensuring consistent service quality and sales target achievement.
Business Development Intern
Externsclub private limited
Bengaluru
05.2023 - 12.2023
- Assisted in creating LMS Portal
- Been complimented by your supervisor or co-workers
- Integrated advanced features into a web platform, such as a custom CMS and interactive user interfaces
- Providing a hassle-free experience for the career aspirants to acquire the skills pre-requisites as they make their way to the Corporate World
- Gained hands-on experience in customer service, handling inquiries, and resolving basic concerns.
Education
Bachelor's Degree - computer science
Bharath Institute Of Higher Educstion And Research
Chennai05.2023
Intermediate - MPC
Sri Chaithanya Junior College
vishakapatnam06.2019
High School - MPC
St.John's High School
Vishakapatnam04.2017
Skills
- Python
- MS OFFICE
- HTML
- Sales and marketing
- Effective communication
- Time management
- CSS
- Problem Solving
- Conversion Marketing
- Presentation
- CRM management
- Lead generation
- Customer relationship management
- Team collaboration
- Escalation Processes
Certification
2022 Complete Python Bootcamp From Zero to Hero in Python, Udemy
Projects
Thyroid Disease Detection, 03/01/22, 06/30/22, developed a system to detect thyroid diseases using HTML, CSS, Python, and machine learning
Scholarships And Government Schemes Prediction Using Machine Learning- 10/01/22, 05/31/23, Developed a system to provide details of government schemes and beneficiaries, automating processes for user operations.
Hobbies and Interests
- COOKING
- CRICKET
- RESEARCH
- EXPLORING
Languages
Tamil
First Language
English
Proficient (C2)
C2
Telugu
Proficient (C2)
C2
Hindi
Advanced (C1)
C1
Timeline
Business Development Executive-Assistant Team Lead
Externsclub private limited
01.2024 - 12.2024
Business Development Intern
Externsclub private limited
05.2023 - 12.2023
Bachelor's Degree - computer science
Bharath Institute Of Higher Educstion And Research
Intermediate - MPC
Sri Chaithanya Junior College
High School - MPC
St.John's High School
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