Summary
Overview
Work History
Education
Skills
Languages
Personal Info
Timeline
Generic
Jagan K

Jagan K

Chengalpattu

Summary

Skilled Desktop Support Technician with 4 years of experience and comprehensive background in troubleshooting, system management, and customer service. Strong ability to diagnose technical issues and implement effective solutions, demonstrating solid knowledge of desktop hardware, software applications, and network systems. Notably contributed to improving system performance and user satisfaction in previous roles. Demonstrated communication skills with a consistent record of fostering positive relationships with users while effectively managing technical concerns.

Overview

3
3
years of professional experience

Work History

Sr. IT Customer Support Technician

KBR - Kellogg Brown and Root
Chennai
08.2023 - Current
  • Working in ServiceNow, a ticketing tool for efficient incident tracking and resolution.
  • Provided comprehensive IT support across hardware, software, network, and applications.
  • Collaborated with the global IT team to enhance user work experience.
  • Delivered customer service and end-user support for 2,500 users across three locations in India.
  • Provided support in heavy-duty printers (Konica Minolta, Canon, HP).
  • Facilitated vendor interactions for IT assets and peripheral purchases, including Dell and others.
  • Handling the IL vendors, such as Tata, Airtel, etc.
  • Managed Microsoft Intune and Cisco Duo for user authentication and compliance.
  • Oversaw conference room setups and AV equipment coordination, including Crestron, Logitech, and Poly devices.
  • In charge of the IT warehouse and conducted IT warehouse management and audits to ensure stock accuracy.
  • Educated end users on hardware, software, and peripheral device functionalities.
  • Ability to maintain all SLA parameters.

Assistant-IT

Pearl Global Industries
Chengalpattu
02.2022 - 08.2023
  • Delivered technical support to users via email and telephone for on-site and remote issues.
  • Installed operating systems and troubleshot desktop PCs, laptops, workstations, and peripherals.
  • Monitored Sophos firewall logs, applied rules, and installed client VPNs for secure connectivity.
  • Configured and managed accounts in Active Directory to ensure proper access.
  • Installed and configured various network devices including switches and routers.
  • Supported users in all Microsoft 365 applications.
  • Troubleshot network and offline printers.
  • Maintained antivirus server (Trend Micro) to protect users from threats and viruses.
  • Maintained NAS storage devices for network data storage for the users, and for backup.
  • Obtaining quotes from vendors, and coordinating them for remote/on-site support.
  • Documented assets and logs for auditing purposes, ensuring compliance.

Education

B.E - Computer Science

University College of Engineering
Kancheepuram
04.2021

Diploma - Computer Science

Adhiparasakthi Polytechnic College
Chengalpattu
04.2018

Skills

  • Troubleshooting and diagnosis
  • ServiceNow
  • Installation and configuration
  • Networking fundamentals
  • Hardware troubleshooting
  • Asset Management
  • Operating systems
  • Office 365
  • Active Directory administration
  • Antivirus solutions
  • Office 365
  • SAP

Languages

English, Tamil

Personal Info

  • Name : Jagan K
  • Father Name : Karunakaran N
  • D.O.B : 12.08.2000
  • Relegion : Hindu
  • Marital Status : Single

Timeline

Sr. IT Customer Support Technician

KBR - Kellogg Brown and Root
08.2023 - Current

Assistant-IT

Pearl Global Industries
02.2022 - 08.2023

B.E - Computer Science

University College of Engineering

Diploma - Computer Science

Adhiparasakthi Polytechnic College
Jagan K