Jagan Pandu

1) Provide Tier 1 and 2 customer service and technical support to end-users for hardware and software systems.

2) Diagnose, research, and resolve routine end-user issues in a timely manner through established protocol and troubleshooting; escalate as necessary

3) Communicate and translate technical information to non-technical end users; maintain communication and monitor incident through resolution

4) Install software on new or existing devices, in accordance with standard procedures and train customers in using the same.

5) Contribute to documentation of incidents, internal processes and procedures, maintenance of equipment, and training manuals

6) Making sure all the provided resources were maintained all time to provide proper information to customers without fail in timely manner.

• Installing and configuring computer hardware, software, systems, networks, printers, and scanners
• Monitoring and maintaining computer systems and networks
• Responding in a timely manner to service issues and requests
• Providing technical support across the company (this may be in person or over the phone)
• Setting up accounts for new users
• Repairing and replacing equipment as necessary
• Testing new technology
• Possibly training junior staff