Jagan Rajendiran
Bangalore
Summary
Adaptive and solution-focused IAM professional with 6.5+ years of experience in Identity and Access Management. Strong expertise in ISAM/ISVA, SailPoint IIQ, PingFed, and OKTA, with additional integration and UI workflow experience using ServiceNow. Proficient in implementing SSO integrations, designing access policies, building APIs, and securing authentication flows. Experienced in enterprise-scale IAM projects supporting internal and external users. Skilled in Agile/DevOps environments, with a strong foundation in scripting, automation, and troubleshooting.
Overview
4
4
years of professional experience
1
1
Certification
Work History
IAM Developer
Internal Banking Application
- - Developed custom UI workflows in ServiceNow to act as frontend for identity lifecycle operations.
- - Integrated SailPoint IIQ using REST APIs for provisioning, role-based access control, and certification.
- - Applied risk-aware access review policies with automated decision-making logic.
- - Reduced provisioning turnaround time significantly via streamlined ServiceNow + SailPoint flows.
Senior Security Consultant – IBM Security Access Management
IBM
05.2022 - 05.2022
- - Developed Infomap APIs for user registration, authentication (OTP, Biometric), guest login via Civil ID, and device registration/management.
- - Customized authentication policies including TOTP and adaptive login flows based on context.
- - Implemented secure flows for mobile-based login (mPIN), email/mobile update, password expiry workflows.
- - Created STS modules and Java classes for integrating banking modules with ISVA.
- - Supported millions of internal and external users with scalable login and profile management features.
IAM Specialist – ISAM / PingFed / OKTA
Larsen & Toubro Infotech (LTI)
05.2021 - 05.2022
- - Implemented 20+ SSO integrations using SAML, OIDC, OAuth, and header-based protocols.
- - Integrated OKTA with Node.js applications using SAML for external authentication.
- - Enabled PingFed and Keycloak to federate with OKTA as an external IDP.
- - Delivered customer-facing self-care features such as registration, password reset, and userID recovery.
- - Coordinated with application owners to gather integration requirements and manage IAM onboarding.
IBM Security Access Management Developer
Tata Consultancy Services (TCS)
06.2018 - 05.2021
- - Configured ISAM for federated SSO (SAML, OIDC, OAuth) including standard and virtual host junctions.
- - Designed and deployed ACLs, access control policies, and Infomap/PIP-based JavaScript rules.
- - Developed external authentication flows using EAI, HTTP headers, cookies, and JSON data.
- - Utilized diagnostic tools and logs (pdweb.debug, snoop, request, packet tracer) to troubleshoot SSO failures.
- - Collaborated on high-availability authentication setups using Kerberos and form-based login.
Education
Bachelor of Engineering - Computer Science
Skills
- - IAM Platforms: IBM ISAM/ISVA, SailPoint IIQ, PingFed, OKTA, Keycloak
- - UI & Integration: ServiceNow UI workflows, REST APIs, JSON, HTTP headers
- - Protocols: SAML 20, OAuth 20, OpenID Connect (OIDC), Kerberos, Header-based SSO
- - Languages: Java, JavaScript, Python
- - Directory & Database: LDAP, MySQL, MS SQL, Oracle
- - DevOps Tools: Ansible, GIT, Bitbucket, Postman
- - Security: Access Control, MFA, TOTP, Biometric Auth, Device Binding
- - Tools: Wireshark, ISAM logs (pdwebdebug, snoop, packet tracer, rtss)
Certification
- - Certified SailPoint IdentityNow/IIQ Developer (In Progress)
- - ServiceNow Fundamentals – Self-paced Completion
- - AI for Cybersecurity – Coursera (2024)
Accomplishments
- - Supported IAM authentication for 1M+ users with secure, scalable login policies.
- - Reduced manual effort in access provisioning by automating ServiceNow + SailPoint workflows.
- - Integrated OKTA for multi-application SSO with real-time user identity mapping.
- - Applied AI-driven identity scoring to enhance access governance policies in SailPoint.
Tools Used
- - ISAM/ISVA Development: Policy configuration, Infomap, PIP, STS, Auth Mechanisms
- - Wireshark: Packet inspection and network troubleshooting
- - Postman: API testing for authentication and token validation
- - Git & Bitbucket: Version control and CI/CD pipeline integration
- - Ansible: Automated deployment of configurations across ISAM servers
Soft Skills
- Problem Solving | Adaptability | Self-Learner | Collaboration | Communication | Multitasking
Timeline
Senior Security Consultant – IBM Security Access Management
IBM
05.2022 - 05.2022
IAM Specialist – ISAM / PingFed / OKTA
Larsen & Toubro Infotech (LTI)
05.2021 - 05.2022
IBM Security Access Management Developer
Tata Consultancy Services (TCS)
06.2018 - 05.2021
IAM Developer
Internal Banking Application
Bachelor of Engineering - Computer Science
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