Jagan Ramakumar

1. Execute various IT tasks including designing, analyzing, evaluating, testing, debugging, and implementing repairs, modifications, and upgrades, as well as diagnosing and resolving system errors or technical issues.

2. Supervise enterprise infrastructure platforms to detect performance issues and ensure the overall system integrity.

3. Responsibilities involve offering expert level support and managing the infrastructure.

4. Possess L4 level expertise on Windows systems and Apple Mac systems.

5. Proficient in O365, Intune, SharePoint, and other EUC collaboration technologies.

6. Extensive knowledge of Active Directory, DHCP, DNS, and more.

7. Profound working understanding of EUC Technologies such as SCCM, VPN, Antivirus, Proxy, DLP and Office 365.

8. Sound working knowledge in MDM, MFA, and more.

9. Resolve any technical issues related to desktops, laptops, printers, IT peripherals, and more.

10. Handle issues related to applications installed on desktops.

11. Planning resources for seamless support environment.

12. Ensuring adherence to hardening, patching, and AV requirements.

13. Preparing for desktop endpoint security audits for both external and internal clients.

14. Strategizing the movement/migration of endpoint devices.

15. Collaborating with other IT teams to enhance client experience in various processes, such as onboarding and offboarding.

16. Excellent verbal and written communication skills required.

17. Proficient in hardware and troubleshooting to diagnose technical issues with endpoints.

18. Previous experience supporting senior executives/VIP users.

19. Solid understanding of ITIL principles.

1. Supporting various enterprises where Symantec End Point is implemented

2. Managing, maintaining, and configuring Symantec Antivirus 8.x, 9.x and 10.x versions and Symantec Endpoint Protection 11.x

3. Configuration of reporting server (up to Ver. 10.x)

4. Managing Symantec clients, rolling out Symantec Antivirus program to new clients and pushing latest antivirus definitions to all the Symantec Clients using Symantec Server Console

5. Troubleshooting issues with Symantec client server architecture – AV Definitions - Push and pull, reporting server, fixing corrupted AV database, reinstalling Symantec clients, fixing issues with Symantec services and Symantec real time protect.

6. Troubleshooting Virus, Spyware, Malware, Trojans, Rootkits etc., using VERITAS Load Point Utility tool.

1. Comprehensive support solutions addressing every aspect of customer life cycle.

2. Leveraging superior technical expertise, diagnostic skills, and customer management abilities to provide high quality support solutions.

3. The support, targets in providing technical voice support to end users using Magellan recreational and road navigational GPS products.

4. Troubleshooting incorrect navigation of GPS units, wrong map updates, lack of GPS signal, and synchronization of the device with the computer for transferring new maps from the NavTeq map software.

5. Educating a new Magellan customer how to configure the GPS unit for the first time.

6. If unable to troubleshoot, create RMA to ship the GPS for repair.