Microsoft Excel
Jagan SM
Bengaluru
Summary
Senior Consultant with excellent critical thinking and team-building talents. Familiar with the policies and procedures of product development and operations. Competent in staff management, data modeling and proposal development. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Adept in collaborative problem solving, risk management and creative solutions. Passionate about bringing changes in businesses.
Overview
8
8
years of professional experience
4
4
Languages
Work History
Senior Consultant
Intouch 24/7
Bengaluru Electronic City 1st Phase
07.2020 - Current
- Increased client satisfaction by providing tailored consulting services and effective problem-solving strategies.
- Mentored junior consultants, helping them enhance their skills and contribute more effectively to projects.
- Built strong relationships with clients through consistent communication and proactive problem-solving efforts.
- Exceeded customer requirements with accurate and deliverable solutions.
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
Senior Executive
247 AI
Bengaluru Kadubesanahalli Prestige Tech Park
06.2016 - 05.2020
- Enhanced customer satisfaction ratings through implementation of targeted programs aimed at addressing specific areas of concern identified via research and surveys.
- Cultivated a culture of continuous improvement by promoting open communication channels for feedback from all levels within the organization.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Managed senior-level personnel working in marketing and sales capacities.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Cultivated positive rapport with fellow employees to boost company morale.
Education
Master Of Business Administration - Finance
Oceanik College
Bengaluru Devinagar04.2022
Bachelor Of Commerce - Accounting
Seshadripuram First Grade College
Bengaluru Yelahanka03.2015
Skills
Active listening
Customer service excellence
Technical Troubleshooting
Customer Response
Ticket management
Customer Relationship Management (CRM)
CRM Software
Salesforce
Quality Assurance
Product Knowledge
Building rapport
Account updating
Data Collection
Critical Thinking
Customer Education
Problem Resolution
Dispute Resolution
Microsoft Excel
Product Education
Software
Tally ERP 9
Timeline
Senior Consultant
Intouch 24/7
07.2020 - Current
Senior Executive
247 AI
06.2016 - 05.2020
Master Of Business Administration - Finance
Oceanik College
Bachelor Of Commerce - Accounting
Seshadripuram First Grade College