Summary
Overview
Work History
Education
Skills
Software
Timeline
Generic

Jagan SM

Bengaluru

Summary

Senior Consultant with excellent critical thinking and team-building talents. Familiar with the policies and procedures of product development and operations. Competent in staff management, data modeling and proposal development. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Adept in collaborative problem solving, risk management and creative solutions. Passionate about bringing changes in businesses.

Overview

8
8
years of professional experience
4
4
Languages

Work History

Senior Consultant

Intouch 24/7
Bengaluru Electronic City 1st Phase
07.2020 - Current


  • Increased client satisfaction by providing tailored consulting services and effective problem-solving strategies.
  • Mentored junior consultants, helping them enhance their skills and contribute more effectively to projects.
  • Built strong relationships with clients through consistent communication and proactive problem-solving efforts.
  • Exceeded customer requirements with accurate and deliverable solutions.
  • Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.

Senior Executive

247 AI
Bengaluru Kadubesanahalli Prestige Tech Park
06.2016 - 05.2020
  • Enhanced customer satisfaction ratings through implementation of targeted programs aimed at addressing specific areas of concern identified via research and surveys.
  • Cultivated a culture of continuous improvement by promoting open communication channels for feedback from all levels within the organization.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Managed senior-level personnel working in marketing and sales capacities.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Cultivated positive rapport with fellow employees to boost company morale.

Education

Master Of Business Administration - Finance

Oceanik College
Bengaluru Devinagar
04.2022

Bachelor Of Commerce - Accounting

Seshadripuram First Grade College
Bengaluru Yelahanka
03.2015

Skills

    Active listening

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Software

Microsoft Excel

Tally ERP 9

Timeline

Senior Consultant

Intouch 24/7
07.2020 - Current

Senior Executive

247 AI
06.2016 - 05.2020

Master Of Business Administration - Finance

Oceanik College

Bachelor Of Commerce - Accounting

Seshadripuram First Grade College
Jagan SM