Worked with the client Ernst & Young-one of the big four accounting firms.
Provided diligent support on Service requests, Incidents Troubleshooting, and supplying effective solutions for the issues raised by clients. Assessed incident priority based upon impact to business and escalated issues as necessary.
Experienced with Microsoft Azure Portal and Appdynamics application for health monitoring. Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
Consult with users, management, and technical personnel to clarify business issues, find problems, and suggest changes/solutions. Experience in RDBMS design and DBA activities.
Report generation will be executed according to client's requirement based on several parameters using SSMS.
Skills
Servicenow Ticketing
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Timeline
System Engineer
Tata Consultancy Services
08.2020 - Current
Bannari Amman Institute of Technology
Bachelor of Engineering from Computer Science And Engineering
07.2016 - 03.2022
Summary
Experienced System Engineer with over 2years of experience in IT Industry, Excellent reputation for resolving problems and improving customer satisfaction.
Education
Bannari Amman Institute of Technology
Sathyamangalam, TN
Bachelor of Engineering from Computer Science And Engineering
Assistant Delivery Manager at Tata Consultancy Services, Global Shared ServicesAssistant Delivery Manager at Tata Consultancy Services, Global Shared Services