Jagankumar T
IT
Puducherry,TN
Summary
Dynamic Chatbot Developer with 3 years of experience in creating cutting-edge AI solutions that transform customer interactions. Skilled in
diagnosing and resolving technical issues while ensuring exceptional client satisfaction. Passionate about leveraging my expertise to drive success as a
Customer Success Engineer.
Overview
5
5
years of professional experience
Work History
EXPERIENCE Associate Software Engineer
Yellow.ai
Bangalore
01.2022 - Current
- Designed, developed, and deployed chatbot solutions for various clients, enhancing customer interaction and support.
- Collaborated with cross-functional teams to gather requirements and ensure chatbot solutions met business objectives.
- Provided technical support and troubleshooting assistance to clients, resolving issues promptly to maintain customer satisfaction.
- Analyzed user feedback and engagement metrics to optimize chatbot performance, resulting in a 20% increase in user engagement.
Software Engineer Intern
Yellow.ai
Bangalore
08.2021 - 01.2022
- I actively contributed to a high-performing team engaged in the design, implementation, and successful delivery of intelligent conversational AI assistants to commercial and enterprise clients
- The role comprises of both phases Client communication and the development of the same.
- Ideated and designed the Payments Journey and Dashboard.
Maintenance Engineer Intern
ZF WABCO
06.2020 - 05.2021
- Inspected, maintained, and repaired heavy machinery, implemented preventable maintenance techniques, reducing downtime by 8%.
- Translate instructions into computer commands so the machines can perform the correct function.
- Supervise the machines while they execute the tasks and any necessary adjustments to produce a better result.
Education
Bachelor of Technology - ECE
Christ College of Engineering and Technology
2016
KSP - undefined
2014
Skills
- Programming languages:
- NodeJS, Python, JavaScript
- Databases:
- MySQL, MongoDB
- API Integration: REST APIs
- CERTIFICATIONS
- Yellowai platform certificate
- Yellowai
- 2024
- Platform Associate
- Data Science with Python, a course on the foundations of data science and artificial intelligence (AI)
- Great Learning
- 2023
- Data Science & Artificial intelligence
Timeline
EXPERIENCE Associate Software Engineer
Yellow.ai
01.2022 - Current
Software Engineer Intern
Yellow.ai
08.2021 - 01.2022
Maintenance Engineer Intern
ZF WABCO
06.2020 - 05.2021
Bachelor of Technology - ECE
Christ College of Engineering and Technology
KSP - undefined
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