Summary
Overview
Work History
Education
Skills
Timeline
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Jagannath Jana

Jagannath Jana

hightech city

Summary

Dynamic restaurant professional with extensive experience at Raasta Caribbean Lounge Bar & Pub, excelling in staff supervision and customer service. Proven ability to enhance service quality through effective training and event coordination. Skilled in POS systems and problem-solving, consistently delivering exceptional dining experiences while maintaining high food safety standards. Courteous Restaurant Captain with documented success in fine dining establishments. Committed to guest service to drive sales and boost customer loyalty. Created positive guest experiences by promoting great service and attention to detail.

Overview

4
4
years of professional experience

Work History

Restaurant Captain

Raasta Caribbean lounge bar & pub
Hightech City
06.2024 - Current
  • Supervised dining room staff to ensure efficient service at a Caribbean lounge bar.
  • Trained new staff on menu items and restaurant policies for consistent service delivery.
  • Maintained an efficient system for taking orders, preparing food, delivering beverages, and processing payments.
  • Communicated daily with management about staffing needs, customer feedback, and sales goals.

Captain Waiter

cream centre
Hightech City
02.2024 - 05.2024
  • Trained and mentored junior waitstaff to enhance service quality and teamwork.
  • Managed customer orders using POS systems to ensure accurate billing and service.
  • Organized special events and private dining experiences, enhancing the restaurant's offerings.
  • Resolved customer complaints in an efficient manner while maintaining a positive attitude towards guests at all times.
  • Greeted guests and provided them with menus.
  • Trained new staff members on proper customer service techniques, use of equipment, and sanitation standards.

Senior Steward

F house bar and resturant
03.2021 - 01.2023
  • Maintained cleanliness and organization of dining and kitchen areas.
  • Assisted in inventory management and stock rotation for supplies.
  • Collaborated with kitchen staff to ensure timely dish preparation.
  • Answered questions about food and order statuses for waiting customers.
  • Assisted serving staff by taking guest drink orders and resolving conflicts.
  • Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.

Education

Hospitality Management

Surya Group of Institutions
West Bengal
01-2022

Skills

  • Staff supervision
  • Customer service
  • POS systems
  • Order management
  • Event coordination
  • Team leadership
  • Menu knowledge
  • Food safety standards
  • Time management
  • Problem solving

Timeline

Restaurant Captain

Raasta Caribbean lounge bar & pub
06.2024 - Current

Captain Waiter

cream centre
02.2024 - 05.2024

Senior Steward

F house bar and resturant
03.2021 - 01.2023

Hospitality Management

Surya Group of Institutions

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Jagannath Jana