Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic
Jagannath Patro

Jagannath Patro

Bhubaneswar

Summary

Dynamic EV Experience Manager at Mahindra Electric Automobile Limited, adept at enhancing customer satisfaction through innovative experience strategies and effective communication. Proven track record in staff training and performance tracking, driving operational excellence and loyalty. Recognized for strong work ethic and ability to multitask in fast-paced environments.

Overview

15
15
years of professional experience

Work History

EV Experience Manager (OEM)

Mahindra Electric Automobile Limited
Kolkata
11.2024 - 07.2025
  • Tracked daily inquiries, test drives, bookings, and retail (ETBR).
  • Managed customer experience initiatives to enhance user satisfaction and engagement.
  • Developed training programs for staff to improve service delivery and efficiency.
  • Analysed customer feedback to identify areas for service improvement and innovation.
  • Coordinated events and promotions to enhance brand visibility and customer connection.
  • Implemented best practices in customer interaction to ensure consistent quality of service.
  • Tracked performance indicators such as response times, resolution rates, and customer feedback scores.

Audi Approved Plus Manager

Audi Bhubaneswar
Bhubaneswar
01.2020 - 11.2024
  • Oversaw inventory management and ensured optimal stock levels for vehicles.
  • Improved profit margins by effectively managing expenses, budget, and overhead, increasing closings and optimizing product turns.
  • Prepared detailed reports on sales performance for senior management review.
  • Led staff training sessions on product knowledge and sales techniques.
  • Organized business development initiatives such as trade shows, conferences, seminars, workshops and other events.
  • Resolved customer complaints and issues promptly, maintaining a positive brand image.
  • Maintained contact with existing customers through phone calls, emails, and visits to build strong relationships.
  • Claims tracking and submission of claim documents should be timely to avoid any deviations.

U Trust Manager

Toyota
Aligarh
05.2019 - 12.2019
  • Led team in daily operations to ensure production efficiency.
  • Monitored staff performance and addressed issues.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Led team meetings and one-on-one coaching sessions to continuously improve performance.
  • Resolved customer complaints and issues promptly, maintaining a positive brand image.

Assured Manager, Ford

Ford
Noida
10.2017 - 04.2019
  • Led team meetings to align goals and strategies across departments.
  • Streamlined processes to improve operational efficiency and effectiveness.
  • Monitored staff performance and addressed issues.
  • Conducted performance reviews to provide feedback and support team growth.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Ensured compliance with all applicable laws, regulations, industry standards.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.

Team Leader

Honda
Noida
11.2015 - 09.2017
  • Led team in daily operations and product activities.
  • Maintained a positive work environment that promoted collaboration between team members.
  • Delegated daily tasks to team members to optimize group productivity.
  • Resolved customer complaints in an effective manner while maintaining a high level of customer service.
  • Led a team of 6 individuals in achieving monthly and quarterly sales targets, exceeding goals.

Senior Sales Consultant

Maruti Suzuki
Noida
12.2011 - 10.2015
  • Analyzed market trends to identify new sales opportunities and target demographics.
  • Trained and mentored junior sales staff on techniques and product knowledge.
  • Managed the entire sales process from prospecting, lead generation, negotiation, and closing.
  • Developed strong product knowledge to better advise customers about solutions for their needs.
  • Planned sales campaigns and led efforts to attract new customers.

Sales Consultant

Tata Motors
Noida
02.2010 - 11.2011
  • Engaged customers to understand needs and recommend appropriate vehicle options.
  • Analysed market trends to identify opportunities for increasing sales performance.
  • Participated in regular training sessions on new products, services, and industry trends.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
  • Worked with fellow sales team members to achieve group targets.

Education

Diploma - Electronics & Tele-Communication

Balasore School of Engineering
Odisha
01.2008

Matriculation - Paralakhemundi, Odisha

M.R.B.H. School
Paralakhemundi, Odisha
01.2001

Skills

  • Customer needs identification
  • Demonstration of vehicles
  • Performance tracking
  • Effective communication
  • Process improvement
  • Customer experience strategy
  • Multi-brand knowledge
  • Team leadership
  • Staff training
  • MS Office
  • Excel
  • PowerPoint
  • Sincerity
  • Punctuality
  • Work ethic
  • Honesty
  • Quick learning
  • Multitasking capacity

Accomplishments

  • Secured 1st runner-up position in the seniors sales consultant competition, North region, in January 2014 at Maruti Suzuki India Limited, Delhi
  • Secured 5th finalist position in the 'All India Skill Competition' in January 2016 at Honda Cars India Ltd, Greater Noida plant
  • Received an award for best growing 'C' category dealership in India in December 2022, Audi India, Kolkata
  • Audi 'RENNEN' contest qualified in 2023 and got an opportunity to visit Dubai, a package of 6 days and 7 nights, from Audi India

Languages

Odia
First Language
Hindi
Proficient (C2)
C2
English
Upper Intermediate (B2)
B2

Timeline

EV Experience Manager (OEM)

Mahindra Electric Automobile Limited
11.2024 - 07.2025

Audi Approved Plus Manager

Audi Bhubaneswar
01.2020 - 11.2024

U Trust Manager

Toyota
05.2019 - 12.2019

Assured Manager, Ford

Ford
10.2017 - 04.2019

Team Leader

Honda
11.2015 - 09.2017

Senior Sales Consultant

Maruti Suzuki
12.2011 - 10.2015

Sales Consultant

Tata Motors
02.2010 - 11.2011

Diploma - Electronics & Tele-Communication

Balasore School of Engineering

Matriculation - Paralakhemundi, Odisha

M.R.B.H. School

Similar Profiles

CREATE PROFILE
Jagannath Patro