Jagannathan Manikkaraj

• Reports to the VP of Process Excellence/COO and leads a team of over 100 analysts and project owners to conceptualize and implement frameworks and methodologies using data analytics for developing solutions based on key performance indicators.
• Collaborated with the US Business Development team to assess upcoming projects and ensure compliance with staffing and project compliance requirements, including GDPR, HIPAA, and other regulations, as well as skill requirements and project execution initiation.
• Collaborate with executive leadership to define organizational objectives, translating strategies into actionable plans for various departments.
• Analyze project requirements and optimize resource allocation to ensure maximum efficiency and productivity.
• Manage relationships with internal and external stakeholders, facilitating effective communication and collaboration.
• Assist Project Managers in navigating budget deviations and validating project estimations for financial accountability.
• Develop and implement training programs focused on skill enhancement and performance improvement for team members.
• Drive continuous improvement initiatives aimed at optimizing operational processes, reducing costs, and enhancing service delivery.
• Identify potential project risks and develop mitigation strategies to ensure seamless execution and compliance.
• Oversee the implementation of technology solutions for project tracking and resource management, enhancing operational efficiency.
• Establish and track key performance indicators (KPIs) to evaluate team performance and project success, using data-driven insights for decision-making.
• Coordinate with various departments to promote a culture of collaboration and teamwork in project management.
• Lead organizational change initiatives, preparing teams for transitions and ensuring alignment with strategic goals.
• Monitor client satisfaction levels and implement improvements based on feedback, fostering strong client relationships.
• Ensure adherence to ISO standards and best practices, updating processes and training team members to maintain compliance.
• Advocate for a culture of innovation within the team, encouraging creative problem-solving and exploration of new methodologies.

• Managed project delivery for multiple Lines of Business (LOBs), overseeing resource planning, skill requirements, and compliance needs.
• Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
• Balanced competing priorities efficiently while maintaining focus on critical tasks requiring immediate attention.
• Demonstrated exceptional adaptability in navigating complex situations or rapidly changing environments with ease.
• Led cross-functional teams to achieve project milestones and deliver high-quality results.
• Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
• Collaborated closely with peers from other departments to drive organizational success jointly as one cohesive unit.
• Reduced costs, optimized resource allocation, and improved efficiency in managing projects.
• Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
• Implemented and developed operational standards, policies and procedures.
• Achieved operational excellence by streamlining processes and implementing best practices.

• Interfaced with project teams and senior management to devise review strategies that enhance efficiency and minimize quality checks.
• Assisted Project Managers in designing project structures and monitoring quality reports to track associate performance.
• Provided performance feedback and improvement suggestions, monitoring compliance and conducting root cause analysis.
• Conducted quality induction programs for new joiners and recommended rewards and performance improvement plans.
• Participated in organizational improvement initiatives and monitored the implementation of best practices across functions.

• Participated in client calls to understand quality requirements and defined quality plans for projects.
• Provided project-wise feedback and recommended training for associates not meeting defined SLAs.
• Conducted periodic audits on ISO & ISMS standards and prepared audit reports.
• Approved final product deliverables based on defined metrics and monitored variations in turnaround times (TAT).

• Reviewed audit plans and reported quality results to processes and clients, maintaining error trend reports.
• Provided training and one-on-one feedback to associates, conducting monthly quality presentations.
• Recommended re-training and development plans for associates below SLAs.

• Completed Six Sigma projects to reduce procedural and payment errors in healthcare claims processing, resulting in significant quality improvements.

• Gained foundational experience in US health claims processing includes Claim Adjudication, Financial Recovery, Correspondence & COB and quality assurance, contributing to operational efficiency and compliance with industry standards.