Jagannathan Raj

• Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
• Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
• Described product and service details to customers to provide information on benefits and advantages.
• Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.
• Contributed towards improving overall customer feedback scores by consistently delivering high-quality service experiences.
• Taking Care of AX systems of Karnataka region CS team.
• Coordinating and performing Planned Maintenance, Safety & Performance updates for AX systems for Karnataka.
• Installed India's First Artis Q Zen Biplane system at Narayana Hrudayalaya Hospital, Bangalore.
• Installed Artis Zee Floor-PURE systems at Manipal hospitals and Rajarajeswari Hospital, Bangalore.
• Performed PURE upgrades of VCx systems at various customers across karnataka.
• Taking care of SYNGOVIA Post processing systems in Karnataka from 2017.
• Installed Syngovia servers and workstations for CT, MR and PET post processing data.
• Taking care of India's First Syngo carbon - PACS solution site, HCG Bangalore for service escalations and troubleshooting.
• Coordinating with HCG Consultants and Siemens application team for implementation of Syngo carbon in HCG centers across india.

Worked as Graduate trainee for Substation maintenance, monitoring breakdowns, troubleshooting Line transmission issues.