JAGANNATHSREENIVASAN MANOHARAN NADAR
Senior System Engineer
Bhandup
Summary
Highly motivated professional with 15+ years of experience in the Unified Communication Environment and Event Execution. Seeking a challenging position in the industry that offers opportunities for professional growth and allows for the effective utilization of technical skills and abilities. Committed to making a productive contribution to the company by leveraging expertise in a manner that aligns with its goals and objectives.
Overview
16
16
years of professional experience
6
6
years of post-secondary education
4
4
Languages
Work History
Senior Engineer-Systems
Sify Digital Services Limited
Mumbai
10.2024 - Current
- Deployed at site -BOI, Headquaters to manage CISCO Collaboration service
- Vulnerability Assessment and Penetration Testing request and its mitigation
- High availability of service by implementing DC/DR infrastructure
- Managing the database of BOI meetings held
- Maintaining the services, reservation of conference room
- VC call Execution of MD & CEO, ED and CGM
- Comprehensive management of video conferencing services from start to finish
- Upgrade and maintenance of UCM server
Consultant-Global Telecom
Capgemini India Pvt. Ltd
Mumbai
06.2013 - 10.2024
- Operates the Video conferencing services for Capgemini Group employed with 350000
- Led 300+ high-profile events for McDonald’s Corp., including 50+ global events with 100K+ virtual attendees; managed all end-to-end event logistics to ensure seamless operations and conducted post-event analysis to identify areas for improvement
- Raising vc request through Intranet Portal in web portal
- Assigning, Validating Scheduling by processing vc request
- Troubleshooting the vc call through phone, SFB E-mail and logging into the call to confirm AV quality
- Troubleshooting of network, End Points and MCUs
- Support to External clients while dialing into Capgemini network
- Taking Feedback after each call and improving and refining the process
- Co-ordination with GNOC Team for network related issue
- One day advance call plan executed
- VVIP call execution with intense care
- Changing/Modifying/Deletion of SIP ID in SFB control panel
- Managing and Troubleshooting 2.7L SFB user
- Creating and Configuration of global policy in Skype/Lync Control Panel
- Federation issues- providing the Capgemini details and communicating further
- Migrating user from one pool to all
- Login issues- deleting the SIP folders or ask local team to verify / reinstall client
- Delete the registry or manual configuration
- Testing the Skype/Lync dial in numbers which are not functioning and taking follow up with the concerned team/Vendor
- Screen Sharing issues
- Applying policy to the user
- Skype EV issues
- Assigning EV DID numbers, Voice policy and Dial plan
- Assigning DID number
- Daily health check of servers
- Installing Skype for business components in the new servers
- Adding new servers in the topology
- Call Quality issues
- Ensuring SLA and Group Policies
- RCA for critical issue impacted business functioning
Support Engineer
Intellicon PVT LTD
Mumbai
07.2011 - 05.2013
- Prepare, plan and rollout of video conference systems
- Troubleshoot, monitor, maintain and optimize the video conference systems
- Attending customer call & solving issue either remotely or by visiting the site
- Planned enhancements and routine maintenance to ensure the optimisation of the technology
- Flexibility to work for extended periods of time and additional hours as required
- Reporting to Territory Support Manager about each call
- Seamless Video Conference Deployment Completed
- Maharashtra State Council of Educational Research & Training, Mantralaya
- Welspun Group, Lower parel, Mumbai
- ASIAN PAINTS LTD, Santacurz, Mumbai
- Rina India, Andheri, Mumbai
- Bajaj Allianze, Sion, Mumbai
- Tata Power, Chembur, Mumbai
FMS Engineer
CMS Info Systems PVT LTD
Mumbai
05.2010 - 07.2011
- Operates the Video conferencing services for Reliance
- Provisioning of services to the customer
- Providing services within SLA
- Maintaining the database of the customers
- Maintaining the services, reservation of conference
- Execution of the conferences
- End-to-end handling of the video conferencing services
- Preparing MIS on a daily basis and
- Scheduling the manpower with regard to perfect execution of the operations
Operator
Reliance BPO LTD
Navi Mumbai
11.2008 - 12.2009
Education
Bachelor of Engineering - Computer
M.G.M College of Engineering And Technology
Navi Mumbai 06.2004 - 07.2008
H.S.C -
N.E.S Ratnam Jr.College
06.2003 - 05.2004
S.S.C -
B.P.E.S High School
06.2001 - 07.2002
Skills
- CISCO UCM
- Event Management
- Event Planner
- Expressway C and E
- Pexip Infinity Conferencing Platform
- Windows Server 2012
- Windows Server 2008
Personal Information
- Date of Birth: 01/07/87
- Gender: Male
- Nationality: Indian
Timeline
Senior Engineer-Systems
Sify Digital Services Limited
10.2024 - Current
Consultant-Global Telecom
Capgemini India Pvt. Ltd
06.2013 - 10.2024
Support Engineer
Intellicon PVT LTD
07.2011 - 05.2013
FMS Engineer
CMS Info Systems PVT LTD
05.2010 - 07.2011
Operator
Reliance BPO LTD
11.2008 - 12.2009
Bachelor of Engineering - Computer
M.G.M College of Engineering And Technology
06.2004 - 07.2008
H.S.C -
N.E.S Ratnam Jr.College
06.2003 - 05.2004
S.S.C -
B.P.E.S High School
06.2001 - 07.2002
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