Jagathesan Subramanian

Senior Account Receivable specialist
*Worked on back dated & supervisor WQ accounts.
*Allocation of tasks to AR analyst and Callers based on the volume received.
*Acting as a back up associate team leader.
*Monitoring the time frame for the work completion based on the process TAT.
*Conducting training for the AR callers based on the process protocol.
*Responsible for clarifying queries rise by team members.
*Responsible for assigning daily tasks to the agents and providing the completion report to team leader by day end.
*Motivate team to achieve peak productivity and performance.
*Inventory analysis and trend reports driven towards resolution/cash collection.
*Developing in-depth knowledge base among the team members relating to domain and process.
*Identifying gaps in the process knowledge of the team and take appropriate actions to fill the same.
*Supporting operations manager in preparation of deck for client reviews.
*Participating in client reviews and meetings.
*Mentoring AR callers and AR analyst trainees at their initial stage and responsible for their productivity and quality till the ramp-up period .
*Making sure the outstanding days in AR are under control and if it is beyond the TAT, then responsible to provide a proper POA and monitoring the implemented process.

Senior Quality Analyst
*Responsible for Account receivables team 45+ on their Quality .
*Monitoring day to day quality & reporting the progress of the team and to the Management.
*Reporting to the project manager with regards to the regular queries.
*Monitoring the Process Associate Quality on daily/ weekly basis.
*Sending reports (Daily report,weekly report,Monthly report & CAP report) on a daily,weekly and monthly basis to Client.
*Motivating the team in increasing the qualitative performance.
*Supporting the Operations Manager in preparation of deck for client reviews.
*Identify gaps in the process knowledge of the team and take appropriate actions to fill the same.
*provide periodic inputs to the team based on the client updates.
*Inventory analysis and trend reports driven towards resolution/cash collection.
*Developing in-depth knowledge base among the team members relating to domain and process.
*Identifying gaps in the process knowledge of the team and take appropriate actions to fill the same.
*Participating in client reviews and meetings.

*Initiate telephone calls to the insurance companies requesting status / denials of claims in-queue .
*Responsible for prompt account follow-up, EOB reviews for payment appropriateness or denials.
*Resolved account non-payment issues resulting from invalid codes, missing documentation and /or other miscellaneous reasons for non-payment of claim (including appeal).
*Verify insurance coverage.
*Submit medical claims/Appeals to insurance companies as electronic and paper.