Microsoft excel
Jagatjit Panigrahi
Senior Manager
Hyderabad
Summary
Highly accomplished and result driven service head with 21 years of experience in the building material industry. Proven expertise in overseeing service operations, managing team and ensuring exceptional customer satisfaction. seeking a challenging role to leverage my skills to drive the business growth and deliver customer delight to grow the Brand. Versatile Senior Manager specializing in Installation and skilled at planning, implementing and overseeing key improvements to drive business growth and efficiency. History of cultivating an open culture with free exchange of information. Pursuing new professional challenges with a growth-oriented company.
Overview
21
21
years of professional experience
4
4
Languages
Work History
Installation Senior Manager
Aparna Enterprises
Hyderabad
04.2024 - Current
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Provided professional services and support in a dynamic work environment.
- Resolved problems, improved operations and provided exceptional service.
- Identified issues, analyzed information and provided solutions to problems.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Implemented and developed operational standards, policies and procedures
- Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business
Installation Service Manager and Sales Support
Lixil windows systems Pvt Ltd
Hyderabad
05.2020 - 03.2024
- Developed detailed plans based on broad guidance and direction as per SOPs
- Maintained schedules and monitored performance for Channel partner teams
- Managing company studio upkeep
- Managing, controlling & provide solutions for reorder and service complaint
- Recruited, interviewed and hired employees and implemented installation training and certifications
- Led teams of 8 channel partners service professionals, overseeing the service operations
- Streamlined service process by implementing new technologies and automation tolling in installation quality achievements such as improved customer ratings through customer feedback certificate
- Streamlined service process by implementing new technologies and automation tools
Senior Customer Service Engineer
Fenesta Building Systems
Visakhapatnam
06.2003 - 05.2020
- Provided primary customer support to internal and external customers.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Scheduling and planning site measurements and installation
- Recommended products to customers, thoroughly explaining details.
- Researched and identified solutions to technical problems.
- Diagnosed and troubleshot hardware issues.
Education
Diploma in Mechanical -
Institute Of Advance Studies In Education University
Haryana-India 07.2007 - 2009.07
ITI In Fitter -
Industrial Training Institue
Odisha-India 07.1998 - 2000.07
Skills
Decision-Making
Attention to Detail
Analytical and Critical Thinking
Interpersonal Communication
Multitasking Abilities
Planning and Coordination
Strategic Planning
Operations Management
Resource Allocation
Operations Planning
Cross-Functional Collaboration
Data Analytics
Accomplishments
- Collaborated with team of 30 in the development of DLF PARK PLACE GGN.
- Achieved successful installation and handover of 2 lac sqft area of fenestration in span of 200 days for lansum oxygen towers vizag
Software
Window maker
Hubspot
Timeline
Installation Senior Manager
Aparna Enterprises
04.2024 - Current
Installation Service Manager and Sales Support
Lixil windows systems Pvt Ltd
05.2020 - 03.2024
Diploma in Mechanical -
Institute Of Advance Studies In Education University
07.2007 - 2009.07
Senior Customer Service Engineer
Fenesta Building Systems
06.2003 - 05.2020
ITI In Fitter -
Industrial Training Institue
07.1998 - 2000.07
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