jagbir sandhu
Customer Service
Pathankot
Summary
Hi Sir i am Motivated professional Offering solid foundation in customer service and conflict resolution, eager to learn and grow in professional environment. Brings keen understanding of financial processes and ability to handle sensitive information accurately. Ready to use and develop communication and negotiation skills in desired role.
Overview
14
14
years of professional experience
1
1
Certification
3
3
Languages
Work History
Pressure Safety Valve Technician (Full Time)
Tundra Process Solutions
05.2021 - 12.2024
- Participated in regular safety meetings and adhered to all plant-specific guidelines, ensuring a secure work environment for colleagues and self.
- Performed valve write-ups to promote easy access and long-term valve health.
- Assisted with the installation of new control valves, ensuring proper alignment, calibration, and functionality.
- Tested valves and packing cases according to company procedures.
- Developed customized testing procedures tailored to individual client needs for enhanced accuracy in results.
- Facilitated repair and testing of control valve, industrial isolation valves and actuators to prevent malfunction and support longevity.
Collections Agent (Part Time)
Wiggins Adjustments Ltd
02.2014 - 12.2024
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Counseled debtors on payment options and arranged installment agreements.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
- Negotiated to collect balance in full.
- Maintained high volume of calls and met demands of busy and productive group.
Senior Sales Associate (Full Time)
Leon's Furniture
09.2010 - 12.2021
- Trained junior sales associates on best practices in selling techniques, product knowledge, and relationship building.
- Analyzed sales performance data to identify areas of opportunity and develop targeted strategies for improvement.
- Optimized inventory management to ensure timely availability of products for customers, reducing stockouts and lost sales opportunities.
- Delivered exceptional customer service by addressing inquiries, resolving issues, and fostering long-term relationships with clients.
- Boosted sales revenue by developing and maintaining strong relationships with clients.
Education
Master of Science - Computer And Information Sciences
GURU NANAK DEV UNIVERSITY
PUNJAB INDIA 05.2001 -
Bachelor of Science - Computer And Information Sciences
Guru Nanak Dev University
Punjab 05.2001 -
Skills
Flow control
Pressure testing
Hydraulic systems proficiency
Schematic interpretation
Control valve diagnostics
Valve assembly expertise
Teamwork and collaboration
Payment arrangement
Financial reporting
Repayment negotiations
Call center experience
Sales experience
Active listening
Upselling
Time management
Inventory control
Order processing
Promotional support
Contract preparation
Certification
Valve Repair Professional (VRP) - Valve Repair Council (VRC).
Timeline
Pressure Safety Valve Technician (Full Time)
Tundra Process Solutions
05.2021 - 12.2024
Collections Agent (Part Time)
Wiggins Adjustments Ltd
02.2014 - 12.2024
Senior Sales Associate (Full Time)
Leon's Furniture
09.2010 - 12.2021
Master of Science - Computer And Information Sciences
GURU NANAK DEV UNIVERSITY
05.2001 -
Bachelor of Science - Computer And Information Sciences
Guru Nanak Dev University
05.2001 -