Summary
Overview
Work History
Education
Skills
Websites
Additional Information
Personal Information
Roles And Responsibilities
Company Profile
Past Experience
Training
Timeline
Generic
JAGDEEP RAI

JAGDEEP RAI

IT Professional
NEW DELHI

Summary

Seeking a position to utilize my skills and abilities in the IT support field, a job where growth prospects are unlimited and individuality is recognized by work, and to achieve professional satisfaction by meeting higher responsibilities and involving in competent work areas.

Overview

22
22
years of professional experience
3
3
Languages

Work History

Sr. Manager IT

McCoy Group of Companies
1 2007 - Current
  • Microsoft Navision ERP 4.0 in house & Navision ERP 16 on AWS
  • G-Suit Emailing solution
  • Customization and designing of reports with ERP team
  • Data correction at the back end
  • Managing users and the Windows environment
  • Performed user account creation, deletion, and configuration
  • Performed occasional off-hours and remote support
  • Installing the operating system
  • Updating Service packs and Patches
  • Review corporate Anti-Virus logs on daily basis
  • Looking Hardware Problem and co-ordination with vendor
  • LAN administration, user rights, disk space monitoring
  • Configuring and troubleshooting devices and printing
  • Helping users in MS-Word, MS-Excel, MS-Power Point, Windows etc
  • Scanning and removing the unwanted data regularly from the user’s systems
  • Configuring and Troubleshooting of Microsoft Outlook
  • Configuring Wireless networking
  • Android Hand held Data Backup, Software & Configure Services
  • Provide each type of support regarding IT like system support, System Backup, system up-gradation etc
  • Maintain the Attendance Keka Monitoring System, to keep records of each employee’s in and out timing information
  • Maintain telecom services like payments of telephone and corporate mobile bills of each and every person in Organization, to keep records about the how much bill is for office use and how much for personal use
  • Filling the all information about the system configuration, network configuration, Telecom configuration for e.g.
  • To keep records about all the configuration details of each employee in the Organization Designing, building and testing telecommunications components and equipment Maintain the video recording of the head office & Plant with CPPLUS technology
  • Making sure there is a smooth changeover from the old IT system to a new one All building Maintenance work
  • (New Furniture / civil work / renovation work etc.) IT peripherals stock maintain
  • Purchasing work for IT peripherals
  • All type of Laptop repairing work
  • Website & hosting for email and c-panel maintaining
  • EPBAX system maintaining
  • ILL connection installation & maintaining.
  • Ensured timely resolution of technical issues by coordinating with IT support staff on hardware and software maintenance
  • Collaborated with other departments such as human resources, IT support staff, or other stakeholders involved in successful completion of training programs
  • Streamlined IT support processes for faster resolution times, implementing a ticketing system to track issues more effectively
  • Provided IT support by setting up and maintaining computers and other necessary technology
  • Established strong relationships with key stakeholders across various departments in order to provide tailored IT support services
  • Championed the adoption of new technologies, tools, and methodologies among colleagues in an effort to drive continuous improvement and innovation within the IT support function
  • Coordinated with IT support to troubleshoot technical issues, minimizing downtime in the office
  • Provided basic IT support to office users of desktops, laptops, and devices
  • Collaborated with IT support teams to troubleshoot end-user issues related to ERP security configuration, ensuring continuous system availability and performance
  • Participated in ongoing professional development to stay current with industry trends and best practices in IT support
  • Collaborated with other departments to help meet IT needs and properly integrate and secure systems
  • Oversaw IT department operations and training
  • Spearheaded user training initiatives, equipping employees with the necessary skills to navigate the ERP system efficiently
  • Established robust security protocols to safeguard sensitive company data within the ERP system from unauthorized access or breaches
  • Cultivated strong relationships with vendors and partners supporting administrative operations
  • Negotiated favorable contract terms with vendors, resulting in cost savings and improved service levels
  • Employed root cause analysis to troubleshoot equipment and processing issues
  • Removed malware, ransomware, and other threats from laptops and desktop systems
  • Installed and configured operating systems and applications
  • Designed and evaluated WAN and LAN connectivity technologies
  • Implemented and maintained virtual private networks
  • Reduced downtime and increased productivity with proactive system maintenance and troubleshooting
  • Assisted in the selection and implementation of third-party add-ons for enhanced ERP functionality
  • Used Microsoft and third-party software tools for troubleshooting and fixing system performance issues.
  • Diagnosed and resolved hardware and software issues
  • Spearheaded ERP upgrade projects, ensuring timely completion while minimizing disruptions to business operations
  • Designed, built and implemented network systems and procedures
  • Managed relationships with vendors, ensuring prompt issue resolution and optimal service levels were maintained at all times
  • Planned and implemented upgrades to system hardware and software
  • Installed and configured network printers and other peripheral devices
  • Improved overall efficiency by automating repetitive tasks using scripts or macros within the ERP environment
  • Played a key role in change management initiatives related to enterprise-wide ERP rollouts or updates
  • Mentored junior team members by sharing expertise on various aspects of EPR administration

Customer Support Engineer

GAC Computer Pvt. Ltd.
01.2005 - 12.2006
  • Deals with the clients for selling parts of Computers & AMC
  • Preparation of Letter, Memorandum, Circular
  • Making Quotation, offer for the customers according to their demand
  • Handling general correspondence of the E - mail & respond to them.

Customer Support Engineer

Computer Care (Compaq Authorized Retailer and Service Station, Jalandhar City)
11.2002 - 12.2004
  • Checking & Forwarding E-mails
  • Maintaining stock register for spare parts of Computer and Compaq Machine
  • Deals with the Customer for selling parts of Computer as well as maintains each Customer record
  • Preparation of quotations as per the requirements of the Customers
  • Attend the Complaints of the Customers for their defective computer.

Education

Bachelor of Arts - Language Arts Education

Delhi University
New Delhi

Commerce With Math

MCL
New Delhi

Skills

Extremely versatile and have an ability to grasp new systems and procedures quickly

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Websites

Additional Information

17+ years

Personal Information

  • Father's Name: Late. Sh. Kuldeep Rai
  • Date of Birth: 07/14/79
  • Gender: Male
  • Nationality: Indian
  • Marital Status: Married

Roles And Responsibilities

  • Provide support for various applications i.e. Microsoft Navision 4.0 in house & 16 on cloud Amazon
  • G-Mail Suit Emailing solution on cloud and Linux mail server in house
  • Customization and designing of reports with ERP team
  • Data correction at the back end
  • Managing users and the Windows environment
  • Performed user account creation, deletion, and configuration
  • Performed occasional off-hours and remote support
  • Installing the operating system
  • Updating Service packs and Patches
  • Review corporate Anti-Virus logs on daily basis
  • Looking Hardware Problem and co-ordination with vendor
  • LAN administration, user rights, disk space monitoring
  • Configuring and troubleshooting devices and printing
  • Helping users in MS-Word, MS-Excel, MS-Power Point, Windows etc
  • Scanning and removing the unwanted data regularly from the user’s systems
  • ERP & Mail Data Backup inhouse & cloud
  • Configuring and Troubleshooting of Microsoft Outlook
  • Configuring Wireless networking
  • Android Hand held Data Backup, Software & Configure Services
  • Provide each type of support regarding IT like system support, System Backup, system up-gradation etc
  • Maintain the Attendance Monitoring System, to keep records of each employee’s in and out timing information
  • Maintain telecom services like payments of telephone and corporate mobile bills of each and every person in Organization, to keep records about the how much bill is for office use and how much for personal use
  • Filling the all information about the system configuration, network configuration, Telecom configuration for e.g. To keep records about all the configuration details of each employee in the Organization
  • Designing, building and testing telecommunications components and equipment
  • Maintain the video recording of the head office & Plant with CPPLUS technology
  • Making sure there is a smooth changeover from the old IT system to a new one
  • All building Maintenance work (New Furniture / civil work / renovation work etc.)
  • IT peripherals stock maintain
  • Purchasing work for IT peripherals
  • Maintain Printer & refiling cartridges
  • UPS maintain work APC 10 KVA & Emersion 20 KVA
  • All type of Laptop repairing work
  • Website & hosting for email and c-panel maintaining
  • EPBAX system Alcatel maintaining
  • 75 KVA & 125 KVA Genset maintaining
  • Photostat machine maintaining (RICOH)
  • ILL connection installation & maintaining

Company Profile

McCoy Group realizes Dreams into Reality. We came from a limited Silicones Trading Industry presence over a decade ago and now are present across almost all growing and emerging Industry Verticals ranging from Automotive and Transportation to Infrastructure and Building Construction to Chemicals to Glass and Industry and now Retail. Our Range of Products and Services include Sealants Adhesives and Foams, Automotive Sealants and Adhesives, Architectural Building Hardware and Accessories, Full range of Silicones and Chemicals, Insect and Wellness Flyscreens. Our Story is Unique from Trading to Private Labels to now Manufacturing OEM Contracting and Joint Ventures. Our Presence is felt across South East Asia employing more than 150 Professionals across 9 offices in India and around the world.

Past Experience

  • Computer Care (Compaq Authorized Retailer and Service Station, Jalandhar City), Customer Support Engineer, 11/2002, 12/2004, Jalandhar City
  • GAC Computer Pvt. Ltd. (New Delhi), Customer Support Engineer, 01/2005, 12/2006, New Delhi

Training

  • Computer Hardware Diploma from Jet point (Delhi)
  • Networking Diploma from Quest InfoTech (Delhi)
  • Enterprises Network Management from Electronic Research & Development Center of India (Ministry of Information Technology (Govt. of India) Ghaziabad

Timeline

Customer Support Engineer

GAC Computer Pvt. Ltd.
01.2005 - 12.2006

Customer Support Engineer

Computer Care (Compaq Authorized Retailer and Service Station, Jalandhar City)
11.2002 - 12.2004

Sr. Manager IT

McCoy Group of Companies
1 2007 - Current

Bachelor of Arts - Language Arts Education

Delhi University

Commerce With Math

MCL

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