JAGDEEP RAI

Sr. Manager IT

McCoy Group of Companies

1 2007 - Current

Microsoft Navision ERP 4.0 in house & Navision ERP 16 on AWS
G-Suit Emailing solution
Customization and designing of reports with ERP team
Data correction at the back end
Managing users and the Windows environment
Performed user account creation, deletion, and configuration
Performed occasional off-hours and remote support
Installing the operating system
Updating Service packs and Patches
Review corporate Anti-Virus logs on daily basis
Looking Hardware Problem and co-ordination with vendor
LAN administration, user rights, disk space monitoring
Configuring and troubleshooting devices and printing
Helping users in MS-Word, MS-Excel, MS-Power Point, Windows etc
Scanning and removing the unwanted data regularly from the user’s systems
Configuring and Troubleshooting of Microsoft Outlook
Configuring Wireless networking
Android Hand held Data Backup, Software & Configure Services
Provide each type of support regarding IT like system support, System Backup, system up-gradation etc
Maintain the Attendance Keka Monitoring System, to keep records of each employee’s in and out timing information
Maintain telecom services like payments of telephone and corporate mobile bills of each and every person in Organization, to keep records about the how much bill is for office use and how much for personal use
Filling the all information about the system configuration, network configuration, Telecom configuration for e.g.
To keep records about all the configuration details of each employee in the Organization Designing, building and testing telecommunications components and equipment Maintain the video recording of the head office & Plant with CPPLUS technology
Making sure there is a smooth changeover from the old IT system to a new one All building Maintenance work
(New Furniture / civil work / renovation work etc.) IT peripherals stock maintain
Purchasing work for IT peripherals
All type of Laptop repairing work
Website & hosting for email and c-panel maintaining
EPBAX system maintaining
ILL connection installation & maintaining.
Ensured timely resolution of technical issues by coordinating with IT support staff on hardware and software maintenance
Collaborated with other departments such as human resources, IT support staff, or other stakeholders involved in successful completion of training programs
Streamlined IT support processes for faster resolution times, implementing a ticketing system to track issues more effectively
Provided IT support by setting up and maintaining computers and other necessary technology
Established strong relationships with key stakeholders across various departments in order to provide tailored IT support services
Championed the adoption of new technologies, tools, and methodologies among colleagues in an effort to drive continuous improvement and innovation within the IT support function
Coordinated with IT support to troubleshoot technical issues, minimizing downtime in the office
Provided basic IT support to office users of desktops, laptops, and devices
Collaborated with IT support teams to troubleshoot end-user issues related to ERP security configuration, ensuring continuous system availability and performance
Participated in ongoing professional development to stay current with industry trends and best practices in IT support
Collaborated with other departments to help meet IT needs and properly integrate and secure systems
Oversaw IT department operations and training
Spearheaded user training initiatives, equipping employees with the necessary skills to navigate the ERP system efficiently
Established robust security protocols to safeguard sensitive company data within the ERP system from unauthorized access or breaches
Cultivated strong relationships with vendors and partners supporting administrative operations
Negotiated favorable contract terms with vendors, resulting in cost savings and improved service levels
Employed root cause analysis to troubleshoot equipment and processing issues
Removed malware, ransomware, and other threats from laptops and desktop systems
Installed and configured operating systems and applications
Designed and evaluated WAN and LAN connectivity technologies
Implemented and maintained virtual private networks
Reduced downtime and increased productivity with proactive system maintenance and troubleshooting
Assisted in the selection and implementation of third-party add-ons for enhanced ERP functionality
Used Microsoft and third-party software tools for troubleshooting and fixing system performance issues.
Diagnosed and resolved hardware and software issues
Spearheaded ERP upgrade projects, ensuring timely completion while minimizing disruptions to business operations
Designed, built and implemented network systems and procedures
Managed relationships with vendors, ensuring prompt issue resolution and optimal service levels were maintained at all times
Planned and implemented upgrades to system hardware and software
Installed and configured network printers and other peripheral devices
Improved overall efficiency by automating repetitive tasks using scripts or macros within the ERP environment
Played a key role in change management initiatives related to enterprise-wide ERP rollouts or updates
Mentored junior team members by sharing expertise on various aspects of EPR administration