Open To Work
Verified
This profile is verified using an email address.
JAGDEEP SINGH
Punjab
Work Preference
Summary
Dynamic Customer Sales & Service Manager with a proven track record at Alphanet Broadband Pvt. Ltd., excelling in operational efficiency and customer satisfaction. Expert in technical troubleshooting and staff training, I have successfully developed sales strategies that enhanced service delivery and fostered strong customer relationships.
Overview
33
33
years of professional experience
Work History
Customer Sales & Service Manager
Alphanet Broadband Pvt. Ltd.
Delhi
11.2018 - Current
- Managed sales and service network to streamline operations.
- Addressed customer grievances to elevate satisfaction levels.
- Provided technical solutions to technicians for prompt issue resolution.
- Conducted training sessions on smart and soft skills to enhance staff capabilities.
- Maintained sales and service records for management reference.
- Developed standard operating procedures to ensure smooth service operations.
Technical Head
Acquaware Systems LLP.
Delhi
07.2016 - 10.2018
- Managed service network to enhance operational efficiency and reliability.
- Provided technical solutions to service providers and internal technical teams.
- Oversaw production processes for company products, ensuring quality standards.
- Maintained accurate spare inventory records in collaboration with store department to support operational needs.
- Conducted daily audits of spare parts and products to track discrepancies.
- Facilitated cross-departmental meetings with purchase and R&D teams to address and resolve quality issues.
- Led technical teams to implement innovative software solutions for clients.
Senior Zonal Manager
BLUEMOUNT Appliances Pvt. Ltd.
Delhi
11.2014 - 06.2016
- Supervised sales and service network across northern states of India to enhance market presence.
- Managed team of 25 sales executives and 10 service executives, driving them to consistently achieve targets.
- Established new network of distributors and service providers in designated area.
- Conducted product training for company executives and distributors.
- Maintained accurate records of sales and dispatches, supporting operational efficiency and decision-making.
Area Manager (Sales & Service)
KENT RO Systems Limited
Noida
04.2008 - 10.2014
- Managed team of 80 executives and network of distributors, fostering collaboration and achieving service targets.
- Supervised sales & service network across Northern states of India, ensuring alignment with company goals.
- Developed franchisee network in Northern states of India, expanding market reach and enhancing brand presence.
- Providing product trainings to company executives as well as the Distributors.
- Conducted soft skill training for all executives.
Customer Support Manager
G E Management Systems Pvt. Ltd.
Delhi
01.2003 - 03.2008
- Supervised sales and service network across North and Eastern states of India to ensure alignment with business objectives.
- Led a team of 29 engineers to ensure project success.
- Trained new trainee engineers on technical processes and customer support best practices to enhance team capability.
- Established monitoring system to track performance metrics and improve operational efficiency.
- Coordinate technical support to HPCL, BPCL, IBP & Reliance.
Sales & Service Engineer
Chetan India Enterprises
Delhi
01.2002 - 01.2003
- Established dealer relationships, driving product sales growth within the state.
- Provided tailored service solutions to dealers and customers, enhancing overall satisfaction.
- Addressed queries from dealers and customers to enhance support.
- Maintained comprehensive records of sales and service for equipment.
- Promoted audio/video products to boost market presence and brand awareness.
Customer Care Supervisor
Sony India Pvt. Ltd.
Delhi
01.1998 - 01.2002
- Resolved customer grievances and addressed VIP cases by actively listening and providing effective solutions.
- Supervised sales and service network for diverse audio and video products.
- Established service network by appointing 15 ASCs to enhance service quality in northern Indian states.
- Giving technical support to Authorized Service Stations & Distributors.
- Giving training and demonstrations of newly launched products to Engineers, Dealers &Distributors.
- Achieved company's Best Engineer Award for two consecutive years in recognition of outstanding performance.
Associate Service Engineer
Samsung India Electronics Ltd.
Chandigarh
01.1996 - 01.1998
- Serviced and repaired audio products to ensure optimal performance.
- Led team of engineers across northern states of India to enhance service delivery.
- Managed spare parts inventory to support timely repairs and reduce downtime.
- Trained the engineers for new products.
Service Engineer
BPL Engineering Ltd.
Delhi
01.1994 - 01.1996
- Looking after workshop repairs of Audio and Video products.
- Achieved top sales target for the company.
- Developed Excellence in service training course.
Education
Some College (No Degree) - Electrical, Electronics And Communications Engineering
Pusa Polytechnic Institute
Delhi07-1994
Skills
- Customer relationship management
- Technical troubleshooting
- Sales strategy development
- Data analysis
- Staff training
- Operational efficiency
Interests
Driving, Singing, Gardening, Computers.
Computer Knowledge
MS Word, MS Excel, Power Point, MS Outlook
Languages
English
Advanced (C1)
C1
Hindi
Native
Native
Punjabi
Proficient (C2)
C2
Timeline
Customer Sales & Service Manager
Alphanet Broadband Pvt. Ltd.
11.2018 - Current
Technical Head
Acquaware Systems LLP.
07.2016 - 10.2018
Senior Zonal Manager
BLUEMOUNT Appliances Pvt. Ltd.
11.2014 - 06.2016
Area Manager (Sales & Service)
KENT RO Systems Limited
04.2008 - 10.2014
Customer Support Manager
G E Management Systems Pvt. Ltd.
01.2003 - 03.2008
Sales & Service Engineer
Chetan India Enterprises
01.2002 - 01.2003
Customer Care Supervisor
Sony India Pvt. Ltd.
01.1998 - 01.2002
Associate Service Engineer
Samsung India Electronics Ltd.
01.1996 - 01.1998
Service Engineer
BPL Engineering Ltd.
01.1994 - 01.1996
Some College (No Degree) - Electrical, Electronics And Communications Engineering
Pusa Polytechnic Institute