Jagdev Singh
AVP -BBG
Mohali
Summary
Experienced Branch Manager with 18 years overseeing daily operations of a multi-branch financial institution. Expertise in client relations, sales, and personnel management.
Overview
18
18
years of professional experience
3
3
Languages
Work History
RM Business Banking Group
HDFC Bank Ltd.
04.2025 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Passionate about learning and committed to continual improvement.
- Achieving working capital loan requirements of the client .
- Handling portfolio of BBG client's and increasing the ALM.
- Other forex,trade,Term Loan requirement of the clients.
Branch Manager
INDUSIND Bank Ltd.
07.2022 - 03.2025
- Successfully directed branch operations for a well-known retail business, leading a team of 15 employees and achieving annual revenue targets.
- Implemented innovative strategies to drive customer loyalty, resulting in a 20% increase in customer satisfaction ratings.
- Developed and executed comprehensive marketing plans to raise awareness of the branch’s products and services, resulting in an increase in sales revenue.
Branch Manager
Kotak Mahindra Bank Ltd.
08.2010 - 08.2022
- Successfully directed branch operations for a well-known retail business, leading a team of 15 employees and achieving annual revenue targets.
- Led a team of employees to provide excellent customer service and ensure customer retention.
- Created and managed the branch’s budget, while limiting costs and maximizing profits.
- Established efficient processes and procedures to ensure a smooth and efficient daily operations.
- Developed and executed comprehensive marketing plans to raise awareness of the branch’s products and services, resulting in an increase in sales revenue.
- Implemented innovative strategies to drive customer loyalty, resulting in a 20% increase in customer satisfaction ratings.
Relationship Manager
AXIS Bank Ltd.
08.2008 - 07.2010
- Developed and maintained successful relationships with clients by providing superior customer service.
- Led client meetings to identify their financial goals and plans.
- Utilized CRM and other software to track client data and progress.
- Developed and implemented strategies to grow and retain existing client relationships.
- Prepared periodic client reviews to monitor progress and ensure satisfaction.
- Educated clients on new products and services and provided ongoing support.
Relationship Manager
YES Bank Ltd.
12.2007 - 08.2008
- Led client meetings to identify their financial goals and plans.
- Directed clients in making informed financial decisions and investments.
- Developed and implemented strategies to grow and retain existing client relationships.
- Educated clients on new products and services and provided ongoing support.
- Prepared periodic client reviews to monitor progress and ensure satisfaction.
- Developed and implemented customer loyalty programs to increase business.
Education
MBA - First
Guru Nanak Dev University-Campus Amritsar
04.2004
BBA - First
Panjab University
01.2002
Skills
investments
Leadership
Strategic
Motivation
Team Building
Problem Solving
Organizational
Communication
Teamwork
Creativity
Work ethic
Problem-solving
Interpersonal skills
Client Relations
Timeline
RM Business Banking Group
HDFC Bank Ltd.
04.2025 - Current
Branch Manager
INDUSIND Bank Ltd.
07.2022 - 03.2025
Branch Manager
Kotak Mahindra Bank Ltd.
08.2010 - 08.2022
Relationship Manager
AXIS Bank Ltd.
08.2008 - 07.2010
Relationship Manager
YES Bank Ltd.
12.2007 - 08.2008
MBA - First
Guru Nanak Dev University-Campus Amritsar
BBA - First
Panjab University