Jagdish Gola
Dharuhera
Summary
With over 11 years of robust, experience in IT administration and delivery, skilled in orchestrating transformative IT initiatives for large enterprises, driving impactful changes across diverse landscapes. Spearheaded the strategy-to-execution phase of IT services, honed expertise in crafting effective communication strategies, managing stakeholder expectations, and fostering collaborative partnerships with IT vendors to drive innovation while maintaining cost-effectiveness. Played a pivotal role in Kyndryl India at Hero MotoCorp Ltd., managing the IT infrastructure spanning 25 locations, encompassing factories, sales offices, warehouses, R&D centers, and more, ensuring seamless operations for approximately 2000 users. Taking charge of both EUS and Data center and supervised the day-to-day operations with an eye for detail, ensuring the uninterrupted functionality of mission-critical applications crucial for business operations. Leading the EUS Team, responsibilities include managing HyperV/VMware, standalone servers (Dell, Lenovo, HPE), HPE Alletra 9080 storage, Backup solutions (EMC Avamar), and license renewals, monitoring costs, optimizing resources, and ensuring robustness and reliability across the infrastructure landscape.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Team Lead
Kyndryl India
10.2023 - Current
- Orchestrating the operations of Hero MotoCorp Infrastructure and data center Operations, encompassing Plant IT Operations, Area/Zonal Offices, and more, ensuring seamless functioning across diverse operational domains
- Managed IT Operations for two Hero MotoCorp Ltd plants, worked as IT In charge for Dharuhera Plant and Additional In charge for the newly established Tirupati Plant in Andhra Pradesh, alongside managing IT support for Area and Zonal Offices across North, Central, and South Zones
- Implemented separate networks for CCTV, Voice, IOT, and IT digitization projects to cater to the diverse requirements of new IT initiatives, ensuring compliance with network security standards and protocols
- Spearheaded the IT infrastructure setup for Vadodara Plant's export operations, enabling the packaging of 1500 vehicles per day through a fully IT-driven system, encompassing Barcode scanners, Barcode Printers, Kiosks, Desktops, and application integration
- Ensuring compliance with ISO standards by creating Server Rooms at Dharuhera and Chittoor Plants, optimizing infrastructure reliability and security
- Facilitated the efficient functioning of IT services and end-user support for over 2000 users, providing guidance and mentorship to a team of 40 engineers for routine operations management
- Supervised AMC contracts with vendors to ensure SLA compliance and performance standards, while also managed the procurement processes and vendor coordination for technical and commercial proposals
- Collaborated with cross-functional teams to enforce IT processes for user account management, including creation, deletion, and modification of AD, Email, SAP, and PLM IDs
- Provided onsite support to clients, troubleshooting server administration issues, application conflicts, and system bugs, and managing IT assets using IT Asset Management System (IAMS)
- Completed STQC audits for ISMS (Information Security Management System) in alignment with ISO 27001:2013 standards, and ensuring adherence to ISMS policies to protect organizational information assets from internal and external threats, ensuring Confidentiality, Integrity, and Availability (CIA) of data
Associate SME- IT Role
Microland Ltd.
04.2016 - 09.2023
- Server-Server Management Windows 2008,2012,2016 & 2019 Servers
- This involves Implementation, configuration install and keeping windows 2008,2012,2016 & 2019 servers in perfect shape
- Managing Server Hardware ILO, RAID, Firmware update and configuration NIC Teaming, Server hardening
- Managing Active Directory services and user administration with DHCP and DNS server
Technical Support Engineer
PC Solutions Pvt. Ltd.
Gurgaon
10.2014 - 04.2016
- Delivered technical support for application, hardware, and software issues faced by the staff, ensuring seamless operation of IT systems
- Established and monitored virtual servers, ensuring optimal performance and resource utilization within the virtual environment
- Supervised Google Apps for Business, managing groups and adding users based on their respective locations to facilitate efficient collaboration and communication
- Managed Fortigate Firewall and Proxy, including the creation of firewall rules and user access privileges, to maintain network security and control access to resources
- Monitored the anti-virus repository server and ensured timely updates on client sites to safeguard against security threats
Technical Support Engineer
CMS Infosystem Pvt Ltd.
10.2010 - 12.2014
- Company Overview: (Canara HSBC OBC line insurance LTD)
- Provided support for more than 400 systems, ensuring their efficient operation and addressing any technical issues encountered
- Supervised the installation, configuration, and troubleshooting of Lotus Notes 6.5, SAP, Same time 8.0, and Citrix Application to maintain smooth functionality
- Configured e-mail accounts for clients using Lotus Notes, ensuring seamless communication channels for the organization
- Installed and updated patches for Windows, SAP, and Insurance applications to enhance system security and performance
- Configured and troubleshot Wireless (Wi-Fi) Network connectivity to ensure seamless and reliable internet access for users
- Maintained the basic hygiene of desktops and laptops to prolong their lifespan and optimize performance
- Implemented measures to ensure a virus-free environment by performing regular updates and scans to identify and eliminate any potential threats
- (Canara HSBC OBC line insurance LTD)
Education
BCA - Computer Application
Annamalai University
Polytechnic Diploma - Computer Science
SBTE Haryana
Skills
- Plant IT Operations
- Data Center Operations
- System Administration and Virtualization
- Complete IT Infrastructure Asset Management
- Network Management
- Wireless Management
- OT Network & Management Audits and Compliances
- EMC Avamar Backup
Certification
- IOT- Introduction to the IOT Course Completion from Microland
- Azure Administrator 104
- Azure Security Engineer
- ITIL V4 Foundation
Training
- Dell EMC enterprise Storage training
- IAMS Training IT Asset Management, System, Inventory, licensing, Assets
Personal Information
- Total Experience: Over 11 years in IT administration and delivery
- Date of Birth: 06/02/90
Timeline
Team Lead
Kyndryl India
10.2023 - Current
Associate SME- IT Role
Microland Ltd.
04.2016 - 09.2023
Technical Support Engineer
PC Solutions Pvt. Ltd.
10.2014 - 04.2016
Technical Support Engineer
CMS Infosystem Pvt Ltd.
10.2010 - 12.2014
BCA - Computer Application
Annamalai University
Polytechnic Diploma - Computer Science
SBTE Haryana
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