Summary
Overview
Work History
Education
Skills
Websites
Certification
Accomplishments
Languages
Accomplishments
Affiliations
Timeline
Generic

Jagdish Kumar S

Chennai

Summary

Dynamic Assistant Manager with a proven track record at 4D Global Medical Billing Services, adept at strategic decision-making and team leadership. Successfully managed a portfolio of 15+ projects and a team of 70, driving process optimization and enhancing service excellence. Committed to fostering customer trust and delivering impactful results.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Assistant Manager

4D Global Medical Billing Services Pvt. LTD
Chennai
01.2023 - Current
  • Currently, as an Assistant Manager, I oversee a significant portfolio of 15 + projects and manage a team of 70, which includes 5 Team Leaders in Chennai.
  • Developed training materials for new staff on billing systems and procedures.
  • Analyzed billing discrepancies and implemented corrective actions to improve accuracy.
  • Oversaw daily operations of the billing department and managed team schedules.
  • Facilitated communication between clients and internal teams to resolve billing issues.
  • Evaluated performance metrics to identify areas for process improvement in billing cycles.
  • Managed client accounts, ensuring timely invoicing and payment processing procedures.
  • Maintained up-to-date knowledge of company products and services.
  • Ensured compliance with safety regulations and company policies.
  • Resolved conflicts between team members in an effective manner.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Delegated work to staff, setting priorities and goals.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Created reports on sales trends, inventory levels, and financial data.
  • Established processes for monitoring customer satisfaction levels.

Sr. Team Leader

4D Global Medical Billing Services Pvt. LTD
Chennai
01.2021 - 01.2023
  • Led team in processing medical billing claims efficiently.
  • Streamlined workflows to enhance team productivity and accuracy.
  • Facilitated team meetings to discuss challenges and share solutions.
  • Identified opportunities for process improvements to increase efficiency and effectiveness.

Team Leader

4D Global Medical Billing Services Pvt. LTD
Chennai
10.2019 - 01.2021
  • Offered training and support to keep team members motivated and working toward objectives.
  • Maintained a positive work environment that promoted collaboration between team members.
  • Delegated daily tasks to team members to optimize group productivity.

Sr. Accounts Receivable Executive

4D Global Medical Billing Services Pvt. LTD
Chennai
03.2019 - 10.2019
  • Managed accounts receivable processes for multiple healthcare clients to ensure timely payments.
  • Resolved billing discrepancies and payment issues efficiently, enhancing client satisfaction.
  • Demonstrated consistent performance leading to promotion from Senior Executive to Team Leader in 2019.

Account Receivable Executive

Omega Healthcare Services Pvt. LTD
Chennai
05.2015 - 01.2019
  • My professional career began at Omega Healthcare in 2015 as an Accounts Receivable Associate, following the completion of my undergraduate degree. I remained in this role until 2018.

Education

Graduate - Aeronautical Engineering

SPIHER
Chennai, TN, India

Skills

  • Strategic decision-making
  • Team leadership
  • Service excellence
  • Issue analysis
  • Workforce management
  • Dispute resolution
  • Process optimization
  • Customer trust building
  • Recruitment and selection
  • Technology implementation
  • Management reporting and dashboards

Certification

  • Lean Six Sigma Yellow Belt and Green Belt
  • Certification in CGRC
  • Certified Gen AI courses
  • Certified in project management courses

Accomplishments

  • Awarded Best Mentorship for my outstanding performance as a senior team leader
  • Awarded twice with the Innovation Champion award for ideating new innovative ideas

Languages

Tamil
First Language
English
Upper Intermediate (B2)
B2
Hindi
Intermediate (B1)
B1
Telugu
Elementary (A2)
A2

Accomplishments

  • Client and project sustainability for more than 5 years
  • Three consecutive promotions
  • Recognized as the best senior team leader
  • Productivity improvement exceeding expectations
  • Ideation and implementation of technologies, BOT, and AI
  • Cost management by optimizing the manpower utilization
  • Leading the war room during the project crisis and stabilization

Affiliations

  • Stocks and investment
  • Movies and music
  • Learning new skills

Timeline

Assistant Manager

4D Global Medical Billing Services Pvt. LTD
01.2023 - Current

Sr. Team Leader

4D Global Medical Billing Services Pvt. LTD
01.2021 - 01.2023

Team Leader

4D Global Medical Billing Services Pvt. LTD
10.2019 - 01.2021

Sr. Accounts Receivable Executive

4D Global Medical Billing Services Pvt. LTD
03.2019 - 10.2019

Account Receivable Executive

Omega Healthcare Services Pvt. LTD
05.2015 - 01.2019

Graduate - Aeronautical Engineering

SPIHER
Jagdish Kumar S