Jagdish Kumar S
Chennai
Summary
Dynamic Assistant Manager with a proven track record at 4D Global Medical Billing Services, adept at strategic decision-making and team leadership. Successfully managed a portfolio of 15+ projects and a team of 70, driving process optimization and enhancing service excellence. Committed to fostering customer trust and delivering impactful results.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant Manager
4D Global Medical Billing Services Pvt. LTD
Chennai
01.2023 - Current
- Currently, as an Assistant Manager, I oversee a significant portfolio of 15 + projects and manage a team of 70, which includes 5 Team Leaders in Chennai.
- Developed training materials for new staff on billing systems and procedures.
- Analyzed billing discrepancies and implemented corrective actions to improve accuracy.
- Oversaw daily operations of the billing department and managed team schedules.
- Facilitated communication between clients and internal teams to resolve billing issues.
- Evaluated performance metrics to identify areas for process improvement in billing cycles.
- Managed client accounts, ensuring timely invoicing and payment processing procedures.
- Maintained up-to-date knowledge of company products and services.
- Ensured compliance with safety regulations and company policies.
- Resolved conflicts between team members in an effective manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Collaborated with management on developing strategic plans for achieving business goals.
- Created reports on sales trends, inventory levels, and financial data.
- Established processes for monitoring customer satisfaction levels.
Sr. Team Leader
4D Global Medical Billing Services Pvt. LTD
Chennai
01.2021 - 01.2023
- Led team in processing medical billing claims efficiently.
- Streamlined workflows to enhance team productivity and accuracy.
- Facilitated team meetings to discuss challenges and share solutions.
- Identified opportunities for process improvements to increase efficiency and effectiveness.
Team Leader
4D Global Medical Billing Services Pvt. LTD
Chennai
10.2019 - 01.2021
- Offered training and support to keep team members motivated and working toward objectives.
- Maintained a positive work environment that promoted collaboration between team members.
- Delegated daily tasks to team members to optimize group productivity.
Sr. Accounts Receivable Executive
4D Global Medical Billing Services Pvt. LTD
Chennai
03.2019 - 10.2019
- Managed accounts receivable processes for multiple healthcare clients to ensure timely payments.
- Resolved billing discrepancies and payment issues efficiently, enhancing client satisfaction.
- Demonstrated consistent performance leading to promotion from Senior Executive to Team Leader in 2019.
Account Receivable Executive
Omega Healthcare Services Pvt. LTD
Chennai
05.2015 - 01.2019
- My professional career began at Omega Healthcare in 2015 as an Accounts Receivable Associate, following the completion of my undergraduate degree. I remained in this role until 2018.
Education
Graduate - Aeronautical Engineering
SPIHER
Chennai, TN, IndiaSkills
- Strategic decision-making
- Team leadership
- Service excellence
- Issue analysis
- Workforce management
- Dispute resolution
- Process optimization
- Customer trust building
- Recruitment and selection
- Technology implementation
- Management reporting and dashboards
Certification
- Lean Six Sigma Yellow Belt and Green Belt
- Certification in CGRC
- Certified Gen AI courses
- Certified in project management courses
Accomplishments
- Awarded Best Mentorship for my outstanding performance as a senior team leader
- Awarded twice with the Innovation Champion award for ideating new innovative ideas
Languages
Tamil
First Language
English
Upper Intermediate (B2)
B2
Hindi
Intermediate (B1)
B1
Telugu
Elementary (A2)
A2
Accomplishments
- Client and project sustainability for more than 5 years
- Three consecutive promotions
- Recognized as the best senior team leader
- Productivity improvement exceeding expectations
- Ideation and implementation of technologies, BOT, and AI
- Cost management by optimizing the manpower utilization
- Leading the war room during the project crisis and stabilization
Affiliations
- Stocks and investment
- Movies and music
- Learning new skills
Timeline
Assistant Manager
4D Global Medical Billing Services Pvt. LTD
01.2023 - Current
Sr. Team Leader
4D Global Medical Billing Services Pvt. LTD
01.2021 - 01.2023
Team Leader
4D Global Medical Billing Services Pvt. LTD
10.2019 - 01.2021
Sr. Accounts Receivable Executive
4D Global Medical Billing Services Pvt. LTD
03.2019 - 10.2019
Account Receivable Executive
Omega Healthcare Services Pvt. LTD
05.2015 - 01.2019
Graduate - Aeronautical Engineering
SPIHER
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