Dynamic Assistant Manager with a proven track record at 4D Global Medical Billing Services, adept at strategic decision-making and team leadership. Successfully managed a portfolio of 15+ projects and a team of 70, driving process optimization and enhancing service excellence. Committed to fostering customer trust and delivering impactful results.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant Manager
4D Global Medical Billing Services Pvt. LTD
Chennai
01.2023 - Current
Currently, as an Assistant Manager, I oversee a significant portfolio of 15 + projects and manage a team of 70, which includes 5 Team Leaders in Chennai.
Developed training materials for new staff on billing systems and procedures.
Analyzed billing discrepancies and implemented corrective actions to improve accuracy.
Oversaw daily operations of the billing department and managed team schedules.
Facilitated communication between clients and internal teams to resolve billing issues.
Evaluated performance metrics to identify areas for process improvement in billing cycles.
Managed client accounts, ensuring timely invoicing and payment processing procedures.
Maintained up-to-date knowledge of company products and services.
Ensured compliance with safety regulations and company policies.
Resolved conflicts between team members in an effective manner.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Delegated work to staff, setting priorities and goals.
Collaborated with management on developing strategic plans for achieving business goals.
Created reports on sales trends, inventory levels, and financial data.
Established processes for monitoring customer satisfaction levels.
Sr. Team Leader
4D Global Medical Billing Services Pvt. LTD
Chennai
01.2021 - 01.2023
Led team in processing medical billing claims efficiently.
Streamlined workflows to enhance team productivity and accuracy.
Facilitated team meetings to discuss challenges and share solutions.
Identified opportunities for process improvements to increase efficiency and effectiveness.
Team Leader
4D Global Medical Billing Services Pvt. LTD
Chennai
10.2019 - 01.2021
Offered training and support to keep team members motivated and working toward objectives.
Maintained a positive work environment that promoted collaboration between team members.
Delegated daily tasks to team members to optimize group productivity.
Sr. Accounts Receivable Executive
4D Global Medical Billing Services Pvt. LTD
Chennai
03.2019 - 10.2019
Managed accounts receivable processes for multiple healthcare clients to ensure timely payments.
Resolved billing discrepancies and payment issues efficiently, enhancing client satisfaction.
Demonstrated consistent performance leading to promotion from Senior Executive to Team Leader in 2019.
Account Receivable Executive
Omega Healthcare Services Pvt. LTD
Chennai
05.2015 - 01.2019
My professional career began at Omega Healthcare in 2015 as an Accounts Receivable Associate, following the completion of my undergraduate degree. I remained in this role until 2018.
Senior Team Leader - Customer Success & Transition at 4D Global Medical Billing Solutions Pvt. LtdSenior Team Leader - Customer Success & Transition at 4D Global Medical Billing Solutions Pvt. Ltd