Jagdish Makode

• I am handling dealer service operations in entire west region, it includes state- Maharashtra, Madhya Pradesh, Chhattisgarh, Gujrat & Goa.
• I am monitoring and handling our dealer team, having total 18 service dealers and they are having 150+ classroom trained field engineers providing smooth services.
• I am monitoring closely all field related service activities like -Equipment Installation, Preventive Maintenance Service, Break down calls & FMIs and I ensure that all activities should get complet and close in the system as per the organisation’s requirements.

At this roll I was working as an customer service specialist and was taking care of LCS Modality (Critical care products) in entire Madhya Pradesh & Chhattisgarh.

I was handling dealer service team very well, I was having team of aprox. 25 nos Engineers and backend team.

I had provided primary level of support to our service dealer engineers and our customers directly.

I was handling all customer escalations and sorted customer problems smoothly within the stipulated time.

I had joined GE as an Ultrasound & BMD field service engineer, was handling all premium products ranges of US & BMD products and was provide service support smoothly.

I was also supporting to our dealer team and visiting the sites during escalations in entire the MP & CG region.

Worked as an customer service & Sales engineer, was doing complete field service activities (Installation, PM, BD, FMI calls) for LCS Modality (Critical Care Products range) in the Bhopal & Indore territory.

I was also doing service sales - MSA & Spare part Proposal submission, MSA collection, contract loading, Part billing, Payment follow ups, payment Collection & TDS certificate collection etc.

I was also also doing sales businesses of Accessories & Consumables items and generate good revenue.