Jagdish Shirsath - Senior Engineer - IT Product Support - Marsh & McLennan

Summary

To work in an environment of growth and excellence where I can utilize my skills that effectively contributes to the growth of organization.

Experienced with advanced engineering techniques, including systems analysis and process improvement. Utilizes cutting-edge methodologies to enhance project efficiency and deliver robust solutions. Track record of applying technical knowledge to foster team success and drive impactful results.

Production support professional with strong background in troubleshooting and system maintenance. Consistently ensures operational efficiency and reliability through effective incident resolution and continuous improvement initiatives. Known for excellent teamwork and adaptability in dynamic environments, with skills in problem-solving and communication.

Overview

4

years of professional experience

2

Certifications

Work History

Senior Engineer - IT Product Support

Marsh & McLennan

11.2021 - Current

Determined equipment failure root cause and implemented solutions.
Enhanced system reliability by conducting thorough root cause analyses and implementing corrective actions to prevent future issues.
Improved software reliability, conducting thorough testing and debugging sessions.
Reduced downtime by proactively monitoring systems for potential issues and addressing them before they escalated.
Provided daily support with escalated ticket resolution and liaised with business and technical leads.
Good knowledge of the ITIL process.
Good knowledge in Azure, ServiceNow (ticketing tool), responsible for handling incidents within the SLA.
Analyzed and implemented change requests based on requirements and functional specifications.
Monitored application logs and performed troubleshooting to identify and resolve issues promptly.
Took proactive steps to prevent errors, issues, and escalations, ensuring smooth production operations

Education

BTECH -

R C Patel Institute Of Technology

Shirpur

Skills

Programming Languages: Java

Database: SQL

Testing: Selenium Automation Testing using Java

Risk analysis

Problem-solving

Continuous improvement

Problem resolution

Release management

Standards and procedure compliance

Analytical thinking

Certification

Completed the Java Programming Course.

Timeline

Senior Engineer - IT Product Support

Marsh & McLennan

11.2021 - Current

BTECH -

R C Patel Institute Of Technology

DECLARATION

I do hereby declare that all the details furnished above are true and correct to the best of my knowledge and belief. Supporting documents shall be available on demand. Place: Dhule (Jagdish Shirsath)