JAGDISH SINGH
Team Supervisor
West Delhi
Summary
Dynamic travel consultant with supervisory responsibilities, accomplished in working with business and private clients. Proven expertise in customer service and in resolving conflicts. Provide exceptional service and quality obtained from years of hands-on experience in corporate travel industry. Demonstrates intermediate analytical, planning and leadership skills and advanced organizational and interpersonal skills to work in fast-paced environment with changing priorities.
Overview
13
13
years of professional experience
2
2
years of post-secondary education
Work History
Team Supervisor
Carlson Wagonlit Travel, CWT
Gurgaon
09.2014 - Current
- Provided a high level of product and leadership support to team members and clients
- To provide coaching and mentoring to new team members to ensure a thorough understanding of the process, policies, and compliance
- Analyzing the data of calls and reporting the findings to management to help them create new goals and strategies
- Call Monitoring or Evaluation and share feedbacks with team
- Preparing reports summarizing the results of email & call audits, including findings and recommendations for improvement
- To manage the escalation process for all escalations and ensure that issues are resolved within SLA of being escalated
- Assists customers through negotiation and settlement agreements and the development of appropriate solutions are used for customer satisfaction
- To create new travel reservations, modify existing reservations, and offer customer service
- Answered customer inquiries via telephone and email in a prompt, professional and courteous manner
- Maintained up-to-date knowledge of company products and services
- Worked with groups and executive clients to arrange travel arrangements
- Contacted airlines, hotels, transportation companies and other service providers to resolve problems.
Senior Customer Care Executive
HCL Technologies Pvt. Ltd
Noida
10.2007 - 10.2010
- HCL is the world’s-fastest growing provider of comprehensive direct-to-consumer with an outstanding strategic position, a great brand, and fantastic employees
- Responsibilities
- Order provisioning for business customer’s, handling customer’s queries, escalating stuck orders, informing customers about their appointments
- Perform and provide results in a fast-paced, team environment
- Delivered superior customer service to clients to foster lasting rapport and secure new assignments
- Assisted customers via phone & emails by providing confirmations, answering questions and offering general information
- Upsell through informing customers about current sales and promotions.
Customer Support Executive
SHANNON CALLNET Pvt. Ltd
Ludhiana
07.2005 - 09.2007
- Shannon Call net is a leading provider of customer care contact center solutions and services
- We leverage the right blend of innovative technology, business analytics and industry expertise to consistently deliver customized, high quality, cost-saving services and solutions
- Receiving a list of prospectus customers and making calls to each customer regarding the purchase of Wireless Connection of the Vodafone
- Taking follow ups with frequent calling for customers with busy work schedules
- Maintaining the sale sheets and reporting it to the supervisors at the end of each day
- Supervised payments via credit and debit cards and handled all sensitive information with professionalism and discreteness.
Education
Bachelor of Arts -
Calorx Teachers University
06.2010 - 06.2012
Skills
Possess excellent communication and interpersonal skills
Ability to deal professionally with customers
Quick learner and possess creative problem-solving skills
Ability to adapt to new processes within a limited time frame
Self-motivator and ability to work in a fast-paced work environment
Excellent team player with good listening skills
Sabre GDS trained
Travel Package Documentation
Complaint resolution
Daily workflow improvement
Travel Cost Computation
Foreign Country Regulations
Additional Information
- Place: ……………....…… Signature………………………..
Timeline
Team Supervisor
Carlson Wagonlit Travel, CWT
09.2014 - Current
Bachelor of Arts -
Calorx Teachers University
06.2010 - 06.2012
Senior Customer Care Executive
HCL Technologies Pvt. Ltd
10.2007 - 10.2010
Customer Support Executive
SHANNON CALLNET Pvt. Ltd
07.2005 - 09.2007