Summary
Overview
Work History
Education
Skills
Certification
Timeline
Personal Details
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JAGDISH VITTAL

Bangalore

Summary

Professional infrastructure expert prepared to drive success in high-stakes environments. Brings valuable experience in managing large-scale infrastructure projects and ensuring operational excellence. Known for fostering team collaboration and adapting to evolving technical requirements, with over 17 years of expertise in enterprise-grade SAN Storage, Backup Solutions (Commvault), and Data Center Operations. Proven track record in designing, implementing, and managing large-scale storage infrastructures across multiple clients and industries. Hands-on experience with PURE, Hitachi, VMAX/PowerMax, Unity, VPLEX, and Cisco/Brocade fabrics. Adept at handling migrations, DR strategies, performance optimization, and cross-functional team leadership.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Senior Infrastructure Engineer – SAN Storage

Customized IT Solutions Pvt. Ltd
07.2021 - Current
  • Company Overview: Client: Tenneco Automotive
  • Manage and optimize midrange and enterprise storage including PURE, Hitachi, VNX, and Cisco/Brocade SAN infrastructure
  • Administer Commvault Backup, coordinate DR drills, snapshot restores, and replication setups
  • Plan and execute firmware upgrades, hardware decommissioning, and capacity planning
  • Lead storage provisioning for Linux, Solaris, Windows and VMware environments.
  • Liaise with cross-functional teams and vendors to ensure optimal and cost-effective storage solutions
  • Client: Tenneco Automotive

Senior Storage Engineer / Team Lead

IBM Pvt. Ltd
10.2019 - 04.2021
  • Company Overview: Client: Broadridge Financial
  • Led a 14-member team handling BAU storage operations across global data centers
  • Managed PMAX, VMAX3, Unity, VPLEX, XIO, and Isilon storage infrastructure
  • Oversaw capacity management, SLA adherence, and incident handling (Sev1/Sev2)
  • Executed migrations using Open Replicator, SANCopy, and NDM
  • Managed rostering and team productivity for 24x7 support
  • Client: Broadridge Financial
  • Conducted root cause analysis for complex storage problems, implementing effective solutions for long-term stability.

Advisor Delivery Specialist – Storage Implementation

EMC Data Storage Systems
08.2013 - 10.2020
  • Delivered end-to-end SAN solutions to enterprise clients such as Boeing, Goldman Sachs, Synchrony Finance
  • Led array-level migrations: DMX to VMAX, VNX to Unity, and inter-VMAX transitions
  • Configured VMAX, Unity, VPLEX, and RecoverPoint arrays to client specifications
  • Created detailed migration runbooks and technical documentation
  • Conducted root cause analysis using Elab Navigator to identify firmware incompatibility issues; collaborated with vendor to implement a patch, ensuring system uptime for 99.9% of users
  • Developed long-lasting relationships with clients to ensure consistent retention and loyalty.

Lead Infrastructure Engineer – SAN Storage

Mphasis India pvt Ltd
05.2010 - 08.2013
  • Enhanced security measures through regular vulnerability assessments and timely patch management.
  • Collaborated with cross-functional teams to develop comprehensive disaster recovery plans, ensuring business continuity during critical events.
  • Mentored junior team members on best practices in infrastructure engineering, fostering an environment of continuous learning and improvement.
  • Balanced workloads across multiple environments using virtualization technologies, resulting in improved resource utilization rates and reduced operational expenses.

SAN Administrator

IBM India Pvt. Ltd
09.2009 - 05.2010

Project Engineer (Storage Support Engineer)

Wipro Technologies
03.2007 - 09.2009

Education

M.Sc. - Computer Science & Technology

Madras University
Chennai
01.2006

Skills

  • Enterprise SAN Architecture & Design
  • Storage Consolidation & Migrations (SRDF, NDM, SANCopy, Open Replicator)
  • Backup & Recovery (Commvault)
  • Cisco MDS/Brocade Fabric Switches
  • Performance Tuning & Storage Reclamation
  • Disaster Recovery Planning & Testing
  • Storage Provisioning (SYMCLI, Unisphere)
  • Leadership & Team Management
  • Storage Platforms: PURE, VMAX/PowerMax, Unity, VNX, VPLEX, Hitachi, DMX, Clariion
  • Switches: Cisco MDS, Brocade
  • Backup: Commvault
  • OS: Windows, UNIX, Solaris, Linux, VMware vCenter, vMotion
  • Data center operations
  • Cloud infrastructure management

Certification

  • ITIL V4 Foundation
  • EMC Information Storage & Management
  • Symmetrix Solutions Specialist (Implementation)
  • RecoverPoint Implementation Engineer
  • VMAX All Flash, VMAX3 Configuration Management

Timeline

Senior Infrastructure Engineer – SAN Storage

Customized IT Solutions Pvt. Ltd
07.2021 - Current

Senior Storage Engineer / Team Lead

IBM Pvt. Ltd
10.2019 - 04.2021

Advisor Delivery Specialist – Storage Implementation

EMC Data Storage Systems
08.2013 - 10.2020

Lead Infrastructure Engineer – SAN Storage

Mphasis India pvt Ltd
05.2010 - 08.2013

SAN Administrator

IBM India Pvt. Ltd
09.2009 - 05.2010

Project Engineer (Storage Support Engineer)

Wipro Technologies
03.2007 - 09.2009

M.Sc. - Computer Science & Technology

Madras University

Personal Details

Date of Birth: 1984-09-05

JAGDISH VITTAL