JAGDISH VITTAL
Bangalore
Summary
Professional infrastructure expert prepared to drive success in high-stakes environments. Brings valuable experience in managing large-scale infrastructure projects and ensuring operational excellence. Known for fostering team collaboration and adapting to evolving technical requirements, with over 17 years of expertise in enterprise-grade SAN Storage, Backup Solutions (Commvault), and Data Center Operations. Proven track record in designing, implementing, and managing large-scale storage infrastructures across multiple clients and industries. Hands-on experience with PURE, Hitachi, VMAX/PowerMax, Unity, VPLEX, and Cisco/Brocade fabrics. Adept at handling migrations, DR strategies, performance optimization, and cross-functional team leadership.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Senior Infrastructure Engineer – SAN Storage
Customized IT Solutions Pvt. Ltd
07.2021 - Current
- Company Overview: Client: Tenneco Automotive
- Manage and optimize midrange and enterprise storage including PURE, Hitachi, VNX, and Cisco/Brocade SAN infrastructure
- Administer Commvault Backup, coordinate DR drills, snapshot restores, and replication setups
- Plan and execute firmware upgrades, hardware decommissioning, and capacity planning
- Lead storage provisioning for Linux, Solaris, Windows and VMware environments.
- Liaise with cross-functional teams and vendors to ensure optimal and cost-effective storage solutions
- Client: Tenneco Automotive
Senior Storage Engineer / Team Lead
IBM Pvt. Ltd
10.2019 - 04.2021
- Company Overview: Client: Broadridge Financial
- Led a 14-member team handling BAU storage operations across global data centers
- Managed PMAX, VMAX3, Unity, VPLEX, XIO, and Isilon storage infrastructure
- Oversaw capacity management, SLA adherence, and incident handling (Sev1/Sev2)
- Executed migrations using Open Replicator, SANCopy, and NDM
- Managed rostering and team productivity for 24x7 support
- Client: Broadridge Financial
- Conducted root cause analysis for complex storage problems, implementing effective solutions for long-term stability.
Advisor Delivery Specialist – Storage Implementation
EMC Data Storage Systems
08.2013 - 10.2020
- Delivered end-to-end SAN solutions to enterprise clients such as Boeing, Goldman Sachs, Synchrony Finance
- Led array-level migrations: DMX to VMAX, VNX to Unity, and inter-VMAX transitions
- Configured VMAX, Unity, VPLEX, and RecoverPoint arrays to client specifications
- Created detailed migration runbooks and technical documentation
- Conducted root cause analysis using Elab Navigator to identify firmware incompatibility issues; collaborated with vendor to implement a patch, ensuring system uptime for 99.9% of users
- Developed long-lasting relationships with clients to ensure consistent retention and loyalty.
Lead Infrastructure Engineer – SAN Storage
Mphasis India pvt Ltd
05.2010 - 08.2013
- Enhanced security measures through regular vulnerability assessments and timely patch management.
- Collaborated with cross-functional teams to develop comprehensive disaster recovery plans, ensuring business continuity during critical events.
- Mentored junior team members on best practices in infrastructure engineering, fostering an environment of continuous learning and improvement.
- Balanced workloads across multiple environments using virtualization technologies, resulting in improved resource utilization rates and reduced operational expenses.
SAN Administrator
IBM India Pvt. Ltd
09.2009 - 05.2010
Project Engineer (Storage Support Engineer)
Wipro Technologies
03.2007 - 09.2009
Education
M.Sc. - Computer Science & Technology
Madras University
Chennai01.2006
Skills
- Enterprise SAN Architecture & Design
- Storage Consolidation & Migrations (SRDF, NDM, SANCopy, Open Replicator)
- Backup & Recovery (Commvault)
- Cisco MDS/Brocade Fabric Switches
- Performance Tuning & Storage Reclamation
- Disaster Recovery Planning & Testing
- Storage Provisioning (SYMCLI, Unisphere)
- Leadership & Team Management
- Storage Platforms: PURE, VMAX/PowerMax, Unity, VNX, VPLEX, Hitachi, DMX, Clariion
- Switches: Cisco MDS, Brocade
- Backup: Commvault
- OS: Windows, UNIX, Solaris, Linux, VMware vCenter, vMotion
- Data center operations
- Cloud infrastructure management
Certification
- ITIL V4 Foundation
- EMC Information Storage & Management
- Symmetrix Solutions Specialist (Implementation)
- RecoverPoint Implementation Engineer
- VMAX All Flash, VMAX3 Configuration Management
Timeline
Senior Infrastructure Engineer – SAN Storage
Customized IT Solutions Pvt. Ltd
07.2021 - Current
Senior Storage Engineer / Team Lead
IBM Pvt. Ltd
10.2019 - 04.2021
Advisor Delivery Specialist – Storage Implementation
EMC Data Storage Systems
08.2013 - 10.2020
Lead Infrastructure Engineer – SAN Storage
Mphasis India pvt Ltd
05.2010 - 08.2013
SAN Administrator
IBM India Pvt. Ltd
09.2009 - 05.2010
Project Engineer (Storage Support Engineer)
Wipro Technologies
03.2007 - 09.2009
M.Sc. - Computer Science & Technology
Madras University
Personal Details
Date of Birth: 1984-09-05
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