JAGDISH KUMAR ARYA
Business & Operation Head
Delhi,DL
Summary
16+ years of professional experience in various industries like BFSI & Modern grain storage silo Projects and sale for overseas. It has been my good fortune to work in a global environment and have been continuously enriched from collaborations with diverse colleagues and customers. Across all my roles, I have always aimed to deliver best out of me, building an organizational culture that is grounded in a shared vision, vibrant in teamwork, accountability and mutual respect
Overview
16
16
years of professional experience
9
9
years of post-secondary education
Work History
Business Development Manager
Scafco Grain Systems, USA
Gurgaon, Haryana
06.2019 - Current
- Streamlined operational efficiencies by delivering recommendations for knowledge-base processes and procedures.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Implemented marketing strategies for stand-alone, fully integrated company providing solutions to meet demands of focused industry.
- Managing projects end to end by setting-up and maintaining high performance standards.
- Reached out to potential customers for project discussion & sales negotiation in-person.
- Work on evaluation of overall project cost basis customer requirement, modification in layout and provide quality products.
- Providing all support to existing team of dealers & consultant with quick response on their queries, getting commercial offers and promotional material in time to keep them motivated.
- Worked with existing customers to increase purchases of products and services.
- Completed and submitted monthly and yearly Sales reports to support executive decision making.
- Represented company and promoted products at conferences and trade association meetings.
- Worked with marketing teams to create, deploy and optimize effective campaigns for Industry clients.
- Created reports and presentations detailing business development activities.
- Compiled product, market and customer data to forecast accurate sales and profit projections.
- Identified distributor challenges related to corporate service offerings in order to formulate potential solutions.
Business Development Manager
Sioux Steel Company
Gurgaon, Haryana
09.2012 - 05.2019
- Handling complete back office and support operation at Sioux Asia pacific office in Gurgaon, India.
- Directly reporting to Sales Director for global businesses and projects reviews for South Asia.
- Playing a lead role in handling enquiries, providing technical and commercial to customer as per their requirements, project execution from end to end.
- Timely communicate with existing and prospective dealers for their queries and other project related issues.
- Timely supporting to South Asia dealers for commercial and technical advises.
- Empanelment of new dealerships and customers to the territory basis on business requirements.
- Meeting with customers for sales discussion, negotiation and other project related issues whenever required.
- Assisting and coordinating site engineers, erectors in project handling and solving implementation issues.
- Complete coordination with erector’s team to solve any technical or other site related issues.
- Planning and overseeing new marketing initiatives.
- Participate in exhibition, business forums and dealer summit.
- Timely and accurate fulfillment of sales administration duties by developing quotes and proposals, coordination with vendors to provide turnkey solutions to customer, reporting on day to day activities by weekly and monthly basis etc.
Deputy Manager of Back Office & Sales Support
Vissesh Agri Systems Pvt. Ltd.
Gurgaon, Haryana
09.2012 - 10.2013
- Handling complete back office and support operations for SCAFCO Grain System.
- Coordination with dealers for upcoming businesses and for any other help they required.
- Coordination with SCAFCO team for getting quotes and layouts for prospective customers and dealers.
- Meeting with customers for sales discussion, negotiation and other project related issues whenever required.
- Timely follow up with prospective customer for new business or any technical queries.
- Organizing dealer summit, business meetings with higher management, participating in business exhibition, office events etc.
- Timely helping procurement in buying promotional gift items, brochures printing, office stationeries etc.
- Designing and maintaining SCAFCO profile in Indiamart for business enquiries from India and other countries.
- Pursued every opportunity to learn about Silo & grain handling business at all levels and improve team member support.
- Partnered with upper management in executing functional strategies and reporting capabilities.
Senior Process Associate
Quattro Mortgage Solutions Pvt. Ltd.
Gurgaon, Haryana
10.2010 - 09.2012
- Worked in processes related to mortgage foreclosure for a US based Legal firm Kass Schuler and finance process for NCS.
- Preparing and Conducting Monthly assessment for the associates regarding the Process Knowledge.
- Meeting with QA and assessing the quality scores of the associates on a weekly basis.
- Met all deadlines, including month-end reporting objectives.
- Collaborated with team to define business requirements for organizational processes, achieve productivity standards and adhere to accuracy standards.
- Assisting new team members in helping them come up the learning curve.
- Conducting Re-fresher Trainings for the associates.
- Participated in special projects upon request from department manager.
Senior Business Associate
Fiserv India Pvt. Ltd.
Noida, Uttar Pradesh
02.2006 - 10.2010
- Worked in multiple pilot processes related to mortgage and finance like Web Search, Funding Futr and ISS-PGM for a US based client.
- Interacting with clients through e-mails and conference calls to review and resolve operational issues as well as for implementing new process procedure changes.
- Distribute the assigned work with the team members as per their capabilities and to make sure that service must be delivered as per the SLA’s with in TAT.
- Giving continuous feedback and coaching to the associates on the performance.
- Creating and maintaining process documents & daily reports like SOP’s, daily & monthly production & quality reports, MOM, Training Plan, Leave Tracker etc.
- Assisting new hires in helping them come up the learning curve.
- Meeting with QA and assessing the quality scores of the associates on a weekly basis.
- Timely helping in process improvement, participation in quality quiz and team activities.
- Worked flexible hours; night, weekend, and holiday shifts.
- Maintained energy and enthusiasm in fast-paced environment.
- Exceeded goals through effective task prioritization and great work ethic.
- Carried out day-day-day duties accurately and efficiently.
Account Assistant
RBC Financial Services Pvt. Ltd.
Delhi, Delhi
10.2004 - 12.2006
- Preparing journals for income & expenditures, entry in oracle based software (Synergy) and maintaining spreadsheets.
- Bank Reconciliation on Weekly and Monthly Basis.
- Collected and arranged client information and entered details into Synergy financial management system as per SEBI guidelines.
- Followed up with customers to collect specific financial information and verify details for preparation of annual reports.
- Prepared and mailed account statements to vendors and kept meticulous correspondence documentation.
- Reviewed general ledger for accuracy and specific coding issues.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Working on advance TDS & Service Tax.
- Customers and Dealers pay-in & pay-outs.
- Supporting Depository section on day to day activities.
Education
Certification Course in Marketing Management - Marketing Management
Symbiosis University
Pune 03.2016 - 12.2016
Post Graduate in Business Administration & Finance - Accounting And Finance
Symbiosis University, Pune
Pune 03.2012 - 09.2014
M. Com - Accounts & Finance
Himachal Pradesh University
Shimla 01.2008 - 12.2010
B. Com. (P) - Commerce
P.G.D.A.V. College, D.U.
Delhi 08.1999 - 09.2002
Skills
Territory Management
Team Management
Vendor Management
Key decision making
Business development and planning
New Process Development
Project Handling
Customer Relationship
Operations Management
Negotiation
Timeline
Business Development Manager
Scafco Grain Systems, USA
06.2019 - Current
Certification Course in Marketing Management - Marketing Management
Symbiosis University
03.2016 - 12.2016
Business Development Manager
Sioux Steel Company
09.2012 - 05.2019
Deputy Manager of Back Office & Sales Support
Vissesh Agri Systems Pvt. Ltd.
09.2012 - 10.2013
Post Graduate in Business Administration & Finance - Accounting And Finance
Symbiosis University, Pune
03.2012 - 09.2014
Senior Process Associate
Quattro Mortgage Solutions Pvt. Ltd.
10.2010 - 09.2012
M. Com - Accounts & Finance
Himachal Pradesh University
01.2008 - 12.2010
Senior Business Associate
Fiserv India Pvt. Ltd.
02.2006 - 10.2010
Account Assistant
RBC Financial Services Pvt. Ltd.
10.2004 - 12.2006
B. Com. (P) - Commerce
P.G.D.A.V. College, D.U.
08.1999 - 09.2002