Jagjeet Dhiman
Bilspur
Summary
Distinguished career of nearly 10 years in the Hotel & Hospitality sector and providing the vision, leadership, strategy and action to drive operational and financial results. Excel at cultivating & understanding of guest concerns, prioritizing resolution actions to achieve greatest impact, and engaging staff to exemplify a "Guest first” mentality. Experience in planning, supervising and managing the F&B Operations. including procurement and maintenance of inventory levels for smooth functioning of operations Expertise in developing the service standards and operational policies, with a good track record of planning & implementing effective control measures to reduce running costs of the department along with training of new employees. Proficient in managing & leading teams for running successful guest servicing, process operations & experience of implementing procedures, service standards for business excellence.
Overview
10
10
years of professional experience
Work History
Assistant F&B Manager
Alila Fort Bishangarh- Hyatt Hotels Corp
09.2023 - Current
- Developed and executed strategic plans to enhance profitability, including menu development, pricing strategies, and inventory management.
- Led recruitment, training, and supervision of food and beverage staff, ensuring optimal service levels and customer satisfaction.
- Monitored financial performance, analyzed sales data, and controlled costs to improve profitability and maximize efficiency.
- Ensured exceptional customer service by actively engaging with guests, addressing concerns, and resolving complaints promptly.
- Implemented stringent quality control measures to maintain compliance with health and safety regulations and uphold high standards of food and beverage presentation.
- Collaborated with chefs and stakeholders to plan and develop menus tailored to customer preferences and market trends.
- Managed vendor relationships, negotiated contracts, and monitored product quality to ensure consistency and reliability of supplies.
- Worked closely with the marketing department to develop and implement effective strategies to attract and retain customers, including special events and promotions.
- Oversaw day-to-day operations, including inventory management, food preparation processes, and maintenance of cleanliness and hygiene standards.
Banquet Manager
Crowne Plaza Mayur Vihar
10.2022 - 09.2023
- Delegated tasks to staff members to maximize production under tight deadlines
- Organized banquet storage and surrounding areas to facilitate access to products and materials
- Arranged furniture and equipment to maximize space and floor plan for seamless movement during functions
- Oversaw timeliness and quality of food delivery at high-volume events
- Managed budgeting and invoicing for both large and small-scale events
- Hired, trained and scheduled staff to maintain adequate coverage for successful operations
- Provided exceptional service to guests by immediately addressing needs and requests
- Supervised and mentored kitchen and serving staff
- Established and maintained equipment inventory for accurate tracking, record keeping and to avoid loss
- Set up and broke down conference and banquet rooms to meet facility standards and specifications
- Followed safety procedures and incorporated safety equipment to reduce injury and loss
- Performed cost-benefit analysis for corporate and social events.
Assistant Banquet Manager
Crowne Plaza Gurgaon
12.2016 - 03.2022
Food and Beverage Team Leader
Hyatt hotels c
11.2015 - 12.2016
Food and Beverage Associate
The Oberoi Udaivilas
04.2014 - 10.2015
Education
Hotel Management -
Heritage Institute of Hotel And Tourism
12th Standard - undefined
Govt Sr Sec School
Skills
Strategic Planning
Staff Management
Financial Management
Customer Service
Quality Control
Vendor Management
Budgeting and Forecasting
Operational Management
Achievements
- IHG Brand hearted hero in year 2019.
- Employee of the year in 2018 (Face of the house).
- Employee of the month (February 2018).
- Employee of the month (June 2018).
- 100% attendance in training time period.
- Star of the month in Oberoi Udaivilas.
- Consistent up sell in food and beverage service for quarter 1,2 -2016
Disclaimer
I hereby declare that the information furnished above is true to the best of my Knowledge.
Timeline
Assistant F&B Manager
Alila Fort Bishangarh- Hyatt Hotels Corp
09.2023 - Current
Banquet Manager
Crowne Plaza Mayur Vihar
10.2022 - 09.2023
Assistant Banquet Manager
Crowne Plaza Gurgaon
12.2016 - 03.2022
Food and Beverage Team Leader
Hyatt hotels c
11.2015 - 12.2016
Food and Beverage Associate
The Oberoi Udaivilas
04.2014 - 10.2015
Hotel Management -
Heritage Institute of Hotel And Tourism
12th Standard - undefined
Govt Sr Sec School
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