Summary
Overview
Work History
Education
Skills
Additional Information
Interests
Timeline
Generic
Jagjeet  Singh Bains

Jagjeet Singh Bains

Operational Consultant
BHOPAL

Summary

Operational consultant- Uber A process-driven, people-oriented individual with 3 years of experience across Operations, data analytics, and business relationships. Skilled in spreadsheets, and people management. Constantly looking to learn, grow, and contribute to the society that I live in.

Overview

3
3
years of professional experience
6
6
years of post-secondary education
2
2
Languages

Work History

Consultant - Operation Insights

West Hub
Bhopal
12.2016 - 02.2020
  • Greenlight Operations (GL Operations)
  • Uber India, Reduced the waiting time by prioritizing and bifurcating the ticket category
  • Surpassed CSAT rating of 4.85/5.00 across the team by creating easy to understand
  • SOPs and regular training sessions on customer support
  • Designed the self serve process across 4 cities which dropped the GL walk-ins by 45%
  • Built the dashboards using google suit for efficient tracking and timely reporting
  • Partnered with automotive OEMs like TATA, Maruti Suzuki, Hyundai, and Honda to bring in new supply and promoting vehicle finance as a product among the driver community
  • Responsible for the onboarding and training of upcoming fleet going on ground accommodating batch training of 140-150 partners per day and resulting in 70% of activation to the first trip for drivers.
  • Created workflow diagrams and Gantt charts to clearly demonstrate processes and timelines.

Education

BCA - Computer And Information Sciences

Jawahar Lal Nehru School
Bhopal
04.2013 - 10.2016

MBA -

TIT
Bhopal
06.2019 - 07.2021

Skills

NegotiationPeople ManagementCommunity ManagementClient RetentionSpreadsheetsCustomer AcquisitionFull Professional ProficiencyHindi

Planning and Coordination

Additional Information

  • Achievements/Tasks Achievements/Tasks Achievements/Tasks Achievements/Tasks

Interests

Touring

Gaming

Fitness

Timeline

MBA -

TIT
06.2019 - 07.2021

Consultant - Operation Insights

West Hub
12.2016 - 02.2020

BCA - Computer And Information Sciences

Jawahar Lal Nehru School
04.2013 - 10.2016
Jagjeet Singh Bains Operational Consultant