Summary
Overview
Work History
Education
Skills
Timeline
Languages
Generic

Jagjeet Kaur Mistry

Costumer Representative
Mumbai

Summary

Accomplished Escalation Specialist with a proven track record at WSN, adept in complaint resolution and international sales support. Expert in reducing case resolution times and elevating customer satisfaction through a customer-centric approach. Skilled in imparting knowledge, ensuring staff are well-trained in high-priority case management.

Overview

6
6
years of professional experience

Work History

General Sales Agent

Aviareps
Mumbai
04.2024 - 07.2024


  • Established long-term partnerships through consistent communication, rapport-building efforts, and effective problem-solving skills.
  • Help passenger to compensate for damaged baggage, delayed and lost baggage on behalf of airlines.
  • Knowledge on conventions.
  • Maintained accurate records by diligently updating claim files and ensuring all required documentation was submitted in a timely manner in excel.

Escalation Specialist

WSN
Mumbai
11.2019 - 04.2024
  • Resolved customer complaints by effectively managing escalations and addressing concerns in a timely manner.
  • Championed a customer-centric approach within the escalation team, consistently advocating for clients'' best interests and satisfaction.
  • Reduced case resolution time by closely monitoring progress and following up with relevant parties as needed.
  • Provided expert guidance to colleagues on resolving high-priority cases, sharing knowledge and expertise across the team.

Costumer Representative

Accenture
Mumbai
07.2018 - 04.2019
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues with professionalism.
  • Collected customer information and analyzed customer needs to recommend potential products or services.
  • Retained dissatisfied customers by offering empathetic listening skills followed by effective problem-solving approaches tailored to each individual case.
  • Identified opportunities for upselling or cross-selling products during interactions, increasing overall revenue generation.

Education

Bachelor Of Business Administration - Business Administration

K. P. C English High School
Kharghar Navi Mumbai
07.2018

Skills

International sales support

Timeline

General Sales Agent

Aviareps
04.2024 - 07.2024

Escalation Specialist

WSN
11.2019 - 04.2024

Costumer Representative

Accenture
07.2018 - 04.2019

Bachelor Of Business Administration - Business Administration

K. P. C English High School

Languages

English
Upper intermediate (B2)
English
Upper intermediate (B2)

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Jagjeet Kaur MistryCostumer Representative