Jagjitsingh Saluja
Vadodara
Summary
Dynamic Accounts Receivable Specialist at Qualifacts with a proven track record in data analysis and customer service. Expert in resolving billing discrepancies and enhancing collections processes, leading to improved cash flow. Adept at team collaboration, training staff, and implementing strategies that minimize denials and optimize reimbursement efficiency.
Overview
12
12
years of professional experience
6037
6037
years of post-secondary education
Work History
Accounts Receivable Specialist
Qualifacts
Vadodara
03.2023 - Current
- Processed insurance claims for timely billing and reimbursement.
- Communicated with healthcare providers to resolve billing discrepancies.
- Managed payment posting and reconciled accounts receivable records.
- Assisted in training new staff on billing procedures and software.
- Analyzed billing reports to identify trends and issues in processing.
- Collaborated with team members to improve workflow efficiency and accuracy.
- Maintained up-to-date knowledge of insurance regulations and coding practices.
- Submitted appeals to insurance companies when necessary.
- Resolved discrepancies between charges on invoices and those billed to the insurance company.
- Developed strategies for minimizing denials and improving collections processes.
- Identified trends in denied claims and worked with staff members to develop corrective action plans.
- Participated in meetings with other departments to discuss ways to improve workflow processes related to insurance billing activities.
- Provided timely follow-up on unpaid claims to ensure prompt resolution of issues causing delays in reimbursement.
- Responded promptly to customer inquiries related to billing matters.
- Investigated past due invoices and delinquent accounts to generate revenues and reduce number of unpaid and outstanding accounts.
Quality Analyst
Etech
Vadodara
04.2022 - 03.2023
- Participated in team meetings to discuss quality issues and propose solutions.
- Conducted root cause analysis to investigate the source of problems in production process.
- Reviewed and analyzed customer feedback to identify areas of improvement in product quality.
- Ensured compliance with company standards, regulations and procedures related to quality control.
- Maintained accurate documentation for all quality-related activities and findings.
- Assisted in root cause analysis for defects to enhance overall product quality.
- Trained new staff on quality control protocols and best practices.
Customer Service Representative
Credence Resource Management
Pune
03.2020 - 04.2022
- Communicated with clients regarding billing inquiries and resolved discrepancies.
- Answered customer inquiries regarding billings, payments, account status.
- Worked with team members to identify and develop process improvements.
- Investigated incorrect billings and processed refunds as necessary.
- Worked closely with patients to discuss payment arrangements when needed.
- Resolved discrepancies between customers' remittances and invoices received.
- Processed credit card transactions through Point-of-Sale terminals or online systems.
- Maintained accurate records of collections, adjustments and denials in the system.
- Calculated billing charges, prepared and submitted claims to insurance companies.
Spa Manager
Ayur Milky Spa
Hyderabad
08.2013 - 01.2020
- Managed daily operations of spa, ensuring smooth service delivery.
- Supervised staff, providing training and support for skill development.
- Developed and implemented spa treatment menus based on client feedback.
- Coordinated scheduling to optimize therapist availability and client appointments.
- Maintained inventory levels, ordering products as needed for treatments.
- Cultivated relationships with clients to enhance customer satisfaction and loyalty.
- Analyzed client feedback to improve service offerings and enhance experiences.
- Managed the daily operations of the spa, including scheduling staff members, ordering supplies and maintaining inventories.
- Actively recruited and trained qualified professionals for all spa positions.
- Provided exceptional customer service through personal contact with guests before, during and after their visit to the spa.
- Saved costs, negotiating with suppliers to maintain optimal pricing strategy.
- Maintained high standards of cleanliness throughout the facility while adhering to safety regulations.
- Documented client records and information.
- Developed relationships with local businesses for cross-promotional opportunities.
Education
MBA - Human Resources Management
Parul University
Vadodara 07.2024 - 01.2026
Bachelor of Arts - Economics
Swami Vivekanand College Of Distance Education
Pune 03.2013 - 04.2015
Diploma In Spa And Beauty Therapy
Bangalore C Certificate - National Cadet Corps
Nowrosjee Wadia College
01.2011 - 01.2012
National Institute Of Open Schooling
PuneSNBP School
PuneSkills
- Human resources management
- Customer service
- Data analysis
- Team collaboration
Languages
English
First Language
French
Beginner (A1)
A1
Gujarati
Elementary (A2)
A2
Punjabi
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Marathi
Proficient (C2)
C2
Timeline
MBA - Human Resources Management
Parul University
07.2024 - 01.2026
Accounts Receivable Specialist
Qualifacts
03.2023 - Current
Quality Analyst
Etech
04.2022 - 03.2023
Customer Service Representative
Credence Resource Management
03.2020 - 04.2022
Spa Manager
Ayur Milky Spa
08.2013 - 01.2020
Bachelor of Arts - Economics
Swami Vivekanand College Of Distance Education
03.2013 - 04.2015
C Certificate - National Cadet Corps
Nowrosjee Wadia College
01.2011 - 01.2012
Diploma In Spa And Beauty Therapy
National Institute Of Open Schooling
SNBP School