To hone my skills while working in a competitive environment which requires hard work and perseverance resulting in th growth of the company as well as myself.
Overview
9
9
years of professional experience
Work History
Care Health Insurance
Area Sales Manager, Online Aided - Strategic Partnerships
Gurgaon
2023.08 - Current
Selling Insurance through sales team with home loan, Loan at property cases to customer.
Empowered Partner Teams with in-depth training on product knowledge and selling techniques, resulting in improved performance.
Maintained relationships with existing clients to ensure their satisfaction with products and services offered.
Successfully addressed customer concerns to ensure timely resolution and exceptional customer satisfaction.
Developed and nurtured strong relationships with key accounts, ensuring utmost customer satisfaction.
Zopper
Senior Executive, Operations - Product Development
Noida
2023.05 - 2024.08
Worked in Assurance vertical, handling extended warranty, screen protection, and ADLD.
Managed and resolved daily assigned portal login cases
Care Health Insurance
Manager Operation
Gurgaon
2021.11 - 2023.05
Managed travel bulk booking and handled partners for efficient data reconciliation, providing daily MIS reports.
Facilitated issuance of policies, resolution of concerns, and endorsement processing.
Handling Counter Offer.
Handled non-grievance complaints received via email and resolved priority queries raised by All India branches Ops.
Endorsed all queries within specified T+1 TATs with utmost accuracy.
Consistently met and surpassed manager's expectations for daily production output.
Built and managed strong relationships with partners, providing assistance to all departments and addressing queries/concerns.
Ensured ongoing customer satisfaction by effectively managing day-to-day operations.
Max Life Insurance
Executive, Policy Issuance / E-commerce
Gurgaon
2019.07 - 2021.11
Performed endorsement and rectification of daily QC on applied online policies.
Implemented closure data analysis techniques for movements from CKYC, Policy Bazaar, Banca, Sparks
Optimized workflow to achieve faster turnaround times for policy issuance
Managed Robotics process automation for bulk upload.
Collaborated with partners to schedule medical visits.
Arneet International
Field Executive
New Delhi
2017.02 - 2019.06
Coordinated with logistics teams during transportation of goods ensuring safe delivery at right time.
Collecting documents - hardcopy's from client’s & handover to superintendent and commissioner of air cargo, sea port for shipments.
Collections process by handover bills.
Cellexa Services Pvt Ltd
Stock Manager
New Delhi
2015.10 - 2016.09
Tracked customer orders to ensure timely delivery of requested items.
Arrange spare parts for repair devices.
Marketing accessories and parts for mobile devices from whole sale market.
Created daily, weekly, monthly forecasts for future inventory needs based on sales trends.
Prepared detailed reports on inventory status and stock movements.
Education
Bachelor of Arts -
Delhi University
New Delhi, DL
2019-01
12th Standard C.B.S.E Board (Humanity - Arts) -
Sarvodaya Bal Vidyalaya
New Delhi, DL
2015-01
10th Standard C.B.S.E Board -
Sarvodaya Bal Vidyalaya
New Delhi, DL
2013-01
Skills
Research
Microsoft Office
Microsoft Excel
Microsoft Word
Leadership
Task Prioritization
Communication
Languages
English
First Language
Punjabi
Advanced (C1)
C1
Hindi
Advanced (C1)
C1
Timeline
Care Health Insurance
Area Sales Manager, Online Aided - Strategic Partnerships
2023.08 - Current
Zopper
Senior Executive, Operations - Product Development
2023.05 - 2024.08
Care Health Insurance
Manager Operation
2021.11 - 2023.05
Max Life Insurance
Executive, Policy Issuance / E-commerce
2019.07 - 2021.11
Arneet International
Field Executive
2017.02 - 2019.06
Cellexa Services Pvt Ltd
Stock Manager
2015.10 - 2016.09
Bachelor of Arts -
Delhi University
12th Standard C.B.S.E Board (Humanity - Arts) -
Sarvodaya Bal Vidyalaya
10th Standard C.B.S.E Board -
Sarvodaya Bal Vidyalaya
Similar Profiles
Lien BachLien Bach
Retail Sale at Online Sales Manager, Personal Online StoreRetail Sale at Online Sales Manager, Personal Online Store