Jagjyot Singh
Uttam Nagar, New Delhi
Summary
To hone my skills while working in a competitive environment which requires hard work and perseverance resulting in th growth of the company as well as myself.
Overview
9
9
years of professional experience
Work History
Care Health Insurance
Area Sales Manager, Online Aided - Strategic Partnerships
Gurgaon
08.2023 - Current
- Selling Insurance through sales team with home loan, Loan at property cases to customer.
- Empowered Partner Teams with in-depth training on product knowledge and selling techniques, resulting in improved performance.
- Maintained relationships with existing clients to ensure their satisfaction with products and services offered.
- Successfully addressed customer concerns to ensure timely resolution and exceptional customer satisfaction.
- Developed and nurtured strong relationships with key accounts, ensuring utmost customer satisfaction.
Zopper
Senior Executive, Operations - Product Development
Noida
05.2023 - 08.2024
- Worked in Assurance vertical, handling extended warranty, screen protection, and ADLD.
- Managed and resolved daily assigned portal login cases
Care Health Insurance
Manager Operation
Gurgaon
11.2021 - 05.2023
- Managed travel bulk booking and handled partners for efficient data reconciliation, providing daily MIS reports.
- Facilitated issuance of policies, resolution of concerns, and endorsement processing.
- Handling Counter Offer.
- Handled non-grievance complaints received via email and resolved priority queries raised by All India branches Ops.
- Endorsed all queries within specified T+1 TATs with utmost accuracy.
- Consistently met and surpassed manager's expectations for daily production output.
- Built and managed strong relationships with partners, providing assistance to all departments and addressing queries/concerns.
- Ensured ongoing customer satisfaction by effectively managing day-to-day operations.
Max Life Insurance
Executive, Policy Issuance / E-commerce
Gurgaon
07.2019 - 11.2021
- Performed endorsement and rectification of daily QC on applied online policies.
- Implemented closure data analysis techniques for movements from CKYC, Policy Bazaar, Banca, Sparks
- Optimized workflow to achieve faster turnaround times for policy issuance
- Managed Robotics process automation for bulk upload.
- Collaborated with partners to schedule medical visits.
Arneet International
Field Executive
New Delhi
02.2017 - 06.2019
- Coordinated with logistics teams during transportation of goods ensuring safe delivery at right time.
- Collecting documents - hardcopy's from client’s & handover to superintendent and commissioner of air cargo, sea port for shipments.
- Collections process by handover bills.
Cellexa Services Pvt Ltd
Stock Manager
New Delhi
10.2015 - 09.2016
- Tracked customer orders to ensure timely delivery of requested items.
- Arrange spare parts for repair devices.
- Marketing accessories and parts for mobile devices from whole sale market.
- Created daily, weekly, monthly forecasts for future inventory needs based on sales trends.
- Prepared detailed reports on inventory status and stock movements.
Education
Bachelor of Arts -
Delhi University
New Delhi, DL01-2019
12th Standard C.B.S.E Board (Humanity - Arts) -
Sarvodaya Bal Vidyalaya
New Delhi, DL01-2015
10th Standard C.B.S.E Board -
Sarvodaya Bal Vidyalaya
New Delhi, DL01-2013
Skills
- Research
- Microsoft Office
- Microsoft Excel
- Microsoft Word
- Leadership
- Task Prioritization
- Communication
Languages
English
First Language
Punjabi
Advanced (C1)
C1
Hindi
Advanced (C1)
C1
Timeline
Care Health Insurance
Area Sales Manager, Online Aided - Strategic Partnerships
08.2023 - Current
Zopper
Senior Executive, Operations - Product Development
05.2023 - 08.2024
Care Health Insurance
Manager Operation
11.2021 - 05.2023
Max Life Insurance
Executive, Policy Issuance / E-commerce
07.2019 - 11.2021
Arneet International
Field Executive
02.2017 - 06.2019
Cellexa Services Pvt Ltd
Stock Manager
10.2015 - 09.2016
Bachelor of Arts -
Delhi University
12th Standard C.B.S.E Board (Humanity - Arts) -
Sarvodaya Bal Vidyalaya
10th Standard C.B.S.E Board -
Sarvodaya Bal Vidyalaya
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