Jagmeet Singh

Project - Platform Development and Enhancements

Client - Banking Sector

• Designed and developed custom ServiceNow portals, delivering intuitive and user-friendly interfaces aligned with business requirements.
• Built custom widgets from scratch and enhanced existing widgets using AngularJS, HTML, CSS, and ServiceNow APIs to improve usability and performance.
• Developed custom ServiceNow applications, including defining data models, custom tables, relationships, and access controls.
• Designed and implemented custom Flows and complex workflows, integrating ServiceNow with external SAP systems to automate business processes.
• Developed and maintained Scripted Web Services, including SOAP services and Scripted REST APIs, enabling secure and reliable system integrations.
• Created complex automation logic using Flow Designer and legacy workflows to streamline approvals, data synchronization, and exception handling.
• Customized and maintained core ServiceNow components such as Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, UI Pages, Script Includes, Widgets, and Service Portals to support end-to-end application functionality.

Project - Custom Application Development/Implementation and support

Client - Consulting Group

• Worked extensively on the ServiceNow SecOps module, including Vulnerability Management and Security Incident Response, supporting end-to-end security workflows.
• Implemented Qualys vulnerability scanner integration with ServiceNow Vulnerability Management to automatically ingest, normalize, and track vulnerabilities for remediation.
• Designed and developed custom applications within the GRC scope to manage and track security Findings, risks, and compliance requirements.
• Integrated ServiceNow with the AWX automation platform to automate firewall access request workflows, reducing manual effort and improving turnaround time.
• Developed, customized, and maintained ServiceNow components such as Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, UI Pages, Script Includes, Workflows, Widgets, and Service Portals to meet complex business and security requirements.
• Collaborated with security and infrastructure teams to ensure secure, scalable, and compliant implementations across platforms.

Project - Platform Development

Client - Educational Institute

• Actively involved in the implementation and configuration of core ITSM modules, including Incident Management, Request Management, Change Management, Foundation Data, and Service Portal.
• Designed and developed custom ServiceNow widgets from scratch, enhancing portal usability and meeting specific business requirements.
• Worked on ServiceNow GRC modules, including Risk Management and Vulnerability Response, supporting governance, risk assessment, and remediation processes.
• Implemented ServiceNow Edge Encryption to protect sensitive data and fields, ensuring compliance with organizational security and data-privacy standards.
• Developed, customized, and maintained ServiceNow components such as Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, UI Pages, Script Includes, Workflows, Widgets, and Service Portals to deliver scalable and secure solutions.

Project - ServiceNow ITSM & Integrations Experience

Client - Financial Organization

• Implemented and configured Service Requests (SRs) within ServiceNow ITSM, aligning request workflows with business processes.
• Configured and enforced SLAs for Service Requests, ensuring compliance with response and resolution targets.
• Developed UI Actions and request-driven automation to enable Change creation directly from Service Requests and forms.
• Designed, developed, and managed integrations between ServiceNow ITSM modules and Service Catalog with DXC Call Center, using a third-party integration tool to enable seamless ticket and data synchronization.
• Developed Business Rules, GlideScript logic, custom APIs, staging tables, and REST Messages, and worked on scheduled jobs to support data migration and system integrations.
• Actively involved in client interactions, including requirement gathering, solution design, testing, and deployment, ensuring successful delivery across environments.
• Supported code migration from lower to higher environments and actively participated in Go-Live activities, ensuring smooth production rollout and post-deployment stability.

Project - ServiceNow CSM – Custom Application Development

Client - Insurance Organization

• Designed and developed a custom application on the ServiceNow CSM (Customer Service Management) module, tailored to specific business and customer support requirements.
• Customized CSM data models, forms, views, and workflows, extending out-of-the-box capabilities to support complex business processes.
• Implemented field-level and form-level validations, business logic, and UI customizations to ensure data integrity and a consistent user experience.
• Integrated the CSM-based custom application with multiple SAP systems, enabling seamless data exchange and end-to-end process automation.
• Created and executed data migration jobs to pull and synchronize master data from SAP systems using scheduled jobs, staging tables, and transformation logic.
• Designed and developed a custom Service Portal, including a secure user registration and onboarding process, improving external user access and experience.
• Supported testing, deployment, and go-live activities, ensuring stable, secure, and compliant production releases.

Project - ServiceNow Platform & ITSM Development Experience

Client - Financial Institute

• Actively involved in the implementation of ServiceNow applications, including ITSM modules and broader platform development activities.
• Developed, customized, and enhanced ServiceNow components such as Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, UI Pages, Script Includes, GlideScript, Workflows, Widgets, and Service Portals to meet complex business requirements.
• Designed, developed, and managed application code and third-party integration components, ensuring secure and scalable integrations.
• Created and maintained custom forms, views, tables, and macros, aligned with specific business and operational needs.
• Prepared technical design documents, unit test cases, and developed ATF (Automated Test Framework) scripts to ensure solution quality and stability.
• Worked extensively across Incident, Request, Change, and Problem Management, as well as Service Portal, supporting end-to-end ITSM processes.
• Collaborated closely with design teams and clients to gather requirements, propose optimal solutions, and validate implementations through testing.
• Managed code promotion across environments (development, test, UAT, production) and supported deployment and go-live activities.
• Analyzed business needs and standardized processes by embedding best practices into solution design and implementation.
• Took end-to-end ownership of deployments, client communication, and delivery of solutions in line with functional and technical requirements.

Project - ServiceNow Integration & Architecture Experience

Client - Pharma

• Implemented MTAAS to ServiceNow integration using Dell Boomi, enabling seamless and reliable data synchronization between systems.
• Designed and established integration architecture for ServiceNow, focusing on scalability, security, and maintainability.
• Developed and configured Transform Maps, Transform Scripts, Business Rules, Scripted REST APIs, GlideScript logic, along with robust error handling, event handling, and notification mechanisms.
• Customized forms, views, and tables to capture and process new data received from external applications, ensuring data accuracy and consistency.