Jagmohan Singh

• Leading service operations across North region ensuring SLA adherence and service efficiency improvement. • Monitoring TAT, failure trends and load analysis with Quality and Service teams. • Driving CRM portal enhancement and mobility app implementation. • Managing service logistics, audits and spare planning for complaint resolution. • Implementing CAPA for repetitive failures and process improvements. • Coordinating with Finance & Logistics for warranty and commercial claim settlements.

• Managed end-to-end lighting complaint handling across North region (HR, PB, J&K;, HP). • Executed replacement/FOC processes and ensured timely complaint closure. • Conducted dealer and ASC coordination meetings weekly. • Managed regional spare inventory and generated MIS reports. • Supported Finance team in credit note and settlement processes.

• Conducted functional and load testing of On-grid, Off-grid and Hybrid Solar Inverters. • Handled MPPT Chargers, Solar Pump Controllers and PWM charger validation. • Provided technical troubleshooting and remote client support. • Managed in-house solar power plant monitoring and distribution. • Supported PV module selection and system configuration.

• Performed PCB-level and final product testing of Solar Inverters, UPS and Power Converters. • Conducted load testing and failure analysis using CRO and Sun Simulator. • Ensured quality compliance before product dispatch.