Jagpal Singh Chouhan
Bhopal
Summary
Dedicated and results-driven Operations Manager with over 6 years of experience in the dynamic realm of IT operations. Equipped with a proven track record of optimizing processes, enhancing efficiency, and driving strategic initiatives to propel organizational growth. My aim is to leverage my expertise in operational management, coupled with a profound understanding of technology, to contribute significantly to the success of Organization
Drive operational excellence by implementing innovative solutions and leveraging emerging technologies to meet the evolving needs of the IT industry.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Operations Manager (MP, CG & Gujarat)
3i Infotech Consultancy Pvt. Ltd.
Bhopal
05.2022 - Current
- Performed cost analysis for various projects to determine budget requirements.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Maintained accurate inventory records to track stock levels and minimize costs.
- Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Created detailed reports on the performance of individual Project within operations.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
- Identifying customer needs and overseeing service delivery within the business context
- Managing finances and budgets
- Determining ways to reduce costs without sacrificing customer satisfaction
- Assessing customer feedback and using creativity to establish, improve, and refine services
- Remaining organized and meeting deadlines
- Building partnerships and liaising with team leaders to determine the company's services, delivery criteria, and solutions for issues that may arise
- Diagnose and troubleshoot technical issues, including account setup and network configuration
- Vendor Management for hardware equipment and services
- Quarterly billing submission to customers and ensure the payment releasing on time
- Monitored and improved efficiency of processes, team performance, and customer service.
- Developed key performance indicators to measure effectiveness of operational processes.
- Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Managed scheduling, training and inventory control.
- Recruited, hired and trained crew members on application of projects, customer relations and customer service.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Addressed customer concerns with suitable solutions.
- Guided employees on understanding and meeting changing customer needs and expectations.
- Analyzed and controlled materials, supplies and equipment operational expenses.
- Hired and onboarded team members to meet immediate and expected demand.
Team Lead-IOCL, MPSO
3i Infotech Consultancy Pvt. Ltd.
08.2018 - 05.2022
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Identified needs of customers promptly and efficiently.
- Manage network security service including rule registration
- Outlook mail configuration and PST File management.
- Inventory Management
- Team Management and support to Resolve the issue
- Backup and disaster recovery of network infrastructure
- Diagnose and troubleshoot technical issues, including account setup and network configuration
- Provide prompt and accurate feedback to customers on issue reported by them
- Refer to internal database or external resources to provide accurate tech solutions
- Ensure all issues are properly logged
- Prioritize and manage several open issues at one time
- Follow up with clients to ensure their IT systems are fully functional after troubleshooting
- Prepare accurate and timely reports
Network Admin
Sanjari Corporate Service
12.2016 - 03.2017
- Escalate issue to the local service providers along with GNOC.
- Management of L3/L2 switches of group of field offices with local technical staff (EPFO/UTITSL) and
- Management of routers group of field offices with local technical staff (EPFO/UTITSL) and escalate the
- Resolution of conflict in network related to the clients.
- Supervision of activities of outsourced Network Engineer.
- Provide Network maintenance and facility management at EPFO offices;
- Ensure operational maintenance of all IT Network equipment and infrastructure;
- Monitor and do the health check-up of all the Network so as to ensure high availability of system resources
- Keep the back up of latest configuration of Network devices (LAN) and maintaining Documentation of all updates.
- Escalate and inform concerned person in case of any passive fault occurs or if any issue needs to be
- Restoration of operation in case of failure using back-up data;
Education
Master Of Technology - I.T./ Artificial Intelligence
Samrat Ashok Technological Institute, Vidisha(M.P.)
01.2014
Bachelor Of Engineering - Electronics & Communication
RGTU BHOPAL
01.2011
Senior Secondary -
MP BOARD
01.2007
High School - Science
MP BOARD
01.2005
Skills
- Good managerial skills and ability to work in a team
- Data Analysis
- Customer Service
- Maintenance Planning
- Labor Relations
- Performance monitoring
- Customer Retention
- Business Development
- Workflow Optimization
- Organizational Management
- Program Administration
- Incidents management
Certification
1. CCNA(R&S) CSCO13103904
2. Data Analytics From IRA EDU Tech
Personal Information
- Father's Name: Mr. H.S.Chouhan
- Date of Birth: 06/09/1989
- Marital Status: Married
Disclaimer
I hereby declare that all the information provided above is true to the best of my knowledge and believes.
Accomplishments
Received the Best Project Manager Award from 3I Infotech for the year 2022-23.
Languages
Hindi
First Language
English
Upper Intermediate (B2)
B2
Timeline
Operations Manager (MP, CG & Gujarat)
3i Infotech Consultancy Pvt. Ltd.
05.2022 - Current
Team Lead-IOCL, MPSO
3i Infotech Consultancy Pvt. Ltd.
08.2018 - 05.2022
Network Admin
Sanjari Corporate Service
12.2016 - 03.2017
Master Of Technology - I.T./ Artificial Intelligence
Samrat Ashok Technological Institute, Vidisha(M.P.)
Bachelor Of Engineering - Electronics & Communication
RGTU BHOPAL
Senior Secondary -
MP BOARD
High School - Science
MP BOARD
1. CCNA(R&S) CSCO13103904
2. Data Analytics From IRA EDU Tech
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