Jagpreet Singh

• Lead and manage a team of collection agents.
• Set and monitor performance targets for the team.
• Provide training, support, and guidance to team members.
• Ensure compliance with company policies and regulatory requirements.
• Handle escalated customer issues and resolve in a timely manner.
• Analyze collection data to identify areas for improvement.
• Develop and implement strategies to improve collection efficiency.
• Prepare and present regular reports on team performance.
• To ensure shrinkage for the team is within the given target
• Call monitoring and buddy jacking with the new agents on the floor

• Strategic Planning: Developing and implementing sales strategies to drive growth.
• Performance Analysis: Analyzing sales data to identify trends and opportunities.
• Resource Allocation: Managing resources, including budget and personnel.
• Hiring, Training and Coaching: Recruiting, training, coaching and retaining top sales talent.
• Coordination with Other Departments: Collaborating with marketing, finance, and other departments to align sales goals with overall business objectives.
• Sales Enablement Services: Implementing tools and technologies that empower the sales team to be more effective.
• Shrinkage: Preparing roster of the Team.
• Agent Improvement :Call monitoring and buddy jacking with the new agents on the floor
• Feedback: Share daily performance and give feedback backs to bottom performers

• Strategic Planning: Developing and implementing sales strategies to drive growth.
• Performance Analysis: Analyzing sales data to identify trends and opportunities.
• Resource Allocation: Managing resources, including budget and personnel.
• Hiring, Training and Coaching: Recruiting, training, coaching and retaining top sales talent.
• Coordination with Other Departments: Collaborating with marketing, finance, and other departments to align sales goals with overall business objectives.
• Sales Enablement Services: Implementing tools and technologies that empower the sales team to be more effective.
• Shrinkage : Preparing roster of the Team.
• Agent Improvement : Call monitoring and buddy jacking with the new agents on the floor
• Feedback: Share daily performance and give feedback backs to bottom performers

• Creating test plans for the projects.
• Carry out the made test plans to ensure the goals are achieved.
• Identify flaws or bugs during the production process and correct them.
• Implement the test scripts to evaluate the product’s usability, quality, performance, and dependability.
• QA creates procedures and policies involving quality assurance.
• Suggest preventive measures and corrective measures to ensure the requirements for quality assurance are met.
• The QA also ensures that the user and client expectations are met.
• take care of clients’/customers’ complaints.
• Conducting regular Shift Briefing regarding new updates
• Giving refresher training to bottom quartile
• Calibration with Qa’s and TL’s
• To ensure escalations are resolved on Priority

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• Creating test plans for the projects.
• Carry out the made test plans to ensure the goals are achieved.
• Identify flaws or bugs during the production process and correct them.
• Implement the test scripts to evaluate the product’s usability, quality, performance, and dependability.
• QA creates procedures and policies involving quality assurance.
• Suggest preventive measures and corrective measures to ensure the requirements for quality assurance are met.
• The quality analyst’s role is also to collect and examine the statistical data.
• The QA also ensures that the user and client expectations are met during testing.
• QA will also take care of clients’/customers’ complaints.
• The most important role of quality assurance analysts is to follow the industry and quality regulatory requirements.
• Conducting regular Shift Briefing regarding new updates
• Giving refresher training to bottom quartile
• Calibration with Qa’sand TL’s
• To ensure escalations are resolved on Priority