Insightful Key Account Manager offering 20 years of hands-on experience maintaining cordial relationships with company's clients by thoroughly researching customer needs and verifying timely delivery of products. Well-educated in sales and customer service protocols and procedures paired with aptitude to build relationships with people of all levels. Familiar with industry market trends and best practices.
Overview
20
20
years of professional experience
Work History
Key Account Manager
Opulent Auto Care Pvt Ltd
06.2004 - 10.2024
Good knowledge of Detailing products like compounds, ceramic, Graphene, PPF, etc.
Developed and implemented key account plans to meet customer needs and increase company profitability.
Greeted customers and provided exceptional customer service.
Sold various products by explaining unique features and educating customers on proper application or usage.
Trained new team members in cash register operation, stock procedures, and customer services.
Increased product sales through targeted marketing campaigns.
Liaised with assigned retailers to evaluate order status and frequency.
Resolved conflicts between customers and other departments by identifying root causes and proposing solutions.
Produced sales documents, finalized deals and filed records.
Maintained positive working relationships with retailers and representatives.
Conducted research into market conditions and competitor strategies in order to inform strategic decisions.
Identified new opportunities for growth within existing accounts, as well as potential new customers.
Implemented solutions and strategies to keep clients from turning to competitive businesses.
Analyzed market trends, customer feedback, pricing strategies to recommend changes in product offerings or services.
Utilized sales data and client feedback to improve organizational strategies.
Sales Acquisition Manager
IndusInd Bank Ltd
06.2015 - 04.2017
Responsible for generating business of current account, saving account, LI, GI, CC, etc.
Visited market for new customers for banking products.