Jagpreet Singh
Application Engineer
Amritsar
Summary
IT Professional with 9+ years of experience in Cloud Applications, System & Network Administration, and IT Infrastructure Management. Skilled in Oracle Cloud, AWS, Data Migrations, IT Service Management, and Opera PMS solutions with proven expertise in handling enterprise-grade IT environments, client communications, and global deployments.
Overview
12
12
years of professional experience
1
1
Language
Work History
Network Administrator
VMM Education
01.2014
- Supported and maintained corporate networks and servers.
- Installed and upgraded server hardware and applications.
- Managed network security, user accounts, and permissions.
- Monitored network performance and resolved end-user issues.
Opera PMS Cloud Application Engineer
Oracle Corporation, India
08.2021 - Current
- Communicating with clients across US, EMEA, APAC, and LATAM regions.
- Managing and administering Production, UAT, and Development environments for Opera PMS Cloud.
- Executing migrations including O2O, O2H, H2H, lift & shift, and upgrades on OCI.
- Performing RMAN backup and restore, database validation, and application configuration.
- Developing and reviewing migration playbooks and runbooks.
- Collaborating with onsite teams and clients to ensure seamless handover of tasks.
- Managing bug and test tracking in Jira and IT Service Management via ServiceNow.
- Executing Opera V5 and Opera Cloud technical and interface configuration.
- Managing compliance, business continuity, risk management, and ISMS practices.
- Projects: VISA (infrastructure and manual payment testing for Opera, Simphony, and Stores) and ASCEND (migrated hotels and chains from legacy DC to GBUCS 3.0).
Associate IT Consultant
ITC Infotech, India
04.2021 - 08.2021
- Deployed Opera PMS application servers and supported Marriott upgrade project from V5 to V6 on-prem.
- Managed application and database upgrades, hotfixes, and patches.
- Executed PowerShell scripts, OXI processor installations, and certificate configurations.
- Installed and troubleshot IFC8 interfaces such as POS, PBX, Call Accounting, Voice Mail, Credit Card, and Wi-Fi Internet.
Assistant Manager – Networking
Kochar Tech, Amritsar, India
01.2021 - 03.2021
- Installed, configured, upgraded, and administered servers, storage, and networks.
- Performed daily backup operations and user account management.
- Monitored systems to ensure performance and availability.
- Troubleshot server and network issues for Linux and Windows environments.
- Planned and implemented network infrastructure and disaster recovery solutions.
- Managed a team of support engineers and created technical documentation.
Information Technology Specialist
Fairfield by Marriott, Amritsar
11.2016 - 08.2019
- Joined as IT Head for pre-opening and delivered complete IT infrastructure setup.
- Managed Opera PMS, Opera POS interfaces, Active Directory, and server upgrades from Windows Server 2008 to 2016.
- Oversaw network configuration, security policies, backup solutions, and user management.
- Awards: Certificate of Appreciation, Rising Star of the Year, Promising Star of the Month.
- Completed Windows and server upgrades with 100% compliance and minimal downtime.
Information Technology Executive
Country Inn & Suites by Carlson, Amritsar
01.2015 - 01.2016
- Installed and maintained Opera Hotel version 5.0.03.03 with complete front office and reservation modules.
- Maintained POS Touche and Opera interfaces with Alcatel Lucent Omni.
- Managed Office 365, HP Tape Backup, and Symantec Backup Exec 2015.
- Designed firewall policies, bandwidth allocations, and network security.
Information Technology Associate
Ramada by Wyndham, Amritsar
01.2014 - 01.2015
- Managed Opera PMS, EDP, backups, and network support.
- Coordinated with vendors for troubleshooting, service support, and ISP plans.
Education
Bachelors - Computer Applications
Mats University
Diploma - IT
Punjab State Technical University
Skills
- Opera PMS (V5, Cloud), Opera Interfaces (IFC8, OXI, OPI), Opera POS, Simphony
- Networking and System Administration (Windows/Linux Servers, Active Directory, Backup and DR, OS Hardening)
- Cloud Technologies: Oracle Cloud (OCI), AWS (Certified Solutions Architect – Associate), VMware
- Database: Oracle (10g, 11g, 12c), RMAN Backup/Restore, Data Guard, SQLPlus
- Applications: Oracle WebLogic Server, My Oracle Support, Veritas Backup Exec, Symantec Solutions
- Tools: Jira, ServiceNow, PowerShell, VDI
Personal Details
- Marital Status: Married
- Strengths: Confident, Team Player, Excellent Communication Skills
Timeline
Opera PMS Cloud Application Engineer
Oracle Corporation, India
08.2021 - Current
Associate IT Consultant
ITC Infotech, India
04.2021 - 08.2021
Assistant Manager – Networking
Kochar Tech, Amritsar, India
01.2021 - 03.2021
Information Technology Specialist
Fairfield by Marriott, Amritsar
11.2016 - 08.2019
Information Technology Executive
Country Inn & Suites by Carlson, Amritsar
01.2015 - 01.2016
Network Administrator
VMM Education
01.2014
Information Technology Associate
Ramada by Wyndham, Amritsar
01.2014 - 01.2015
Diploma - IT
Punjab State Technical University
Bachelors - Computer Applications
Mats University
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