Jagprid Saini
Mumbai
Summary
An enthusiastic, self-motivated individual who has experience in dealing with a wide range of customers efficiently and effectively. Aim to utilize my expertise knowledge that promotes excellence, innovation and inspires its people to be the organization's best asset.
Overview
2
2
Languages
8
8
years of professional experience
Work History
Sales Team Leader
Connect Care Solution LLC
Dubai
03.2025 - Current
- Main Duties and Responsibilities.
- Develop and implement effective sales strategies specific to the market.
- Maintain strong relationships with clients and identify new business opportunities.
- Ensure excellent customer service and client satisfaction.
- Motivated team members through incentives and recognition programs, resulting in enhanced sales performance.
- Monitored team performance, providing training, coaching, and performance feedback to improve overall effectiveness.
- Collaborated with the marketing and product teams to optimize sales efforts.
- Analyze sales data and prepare reports for management.
- Handle escalations and resolve customer issues effectively.
- Allocated leads using CRM tools for cold and live data management.
- Coordinated with management to identify growth opportunities and optimize team prospects.
- Conducting refreshers and training for agents on new products.
- Highlighted if any issue found which was impacting process and productivity
- Handling 25 Agent Team
Team Leader for IDBI Bank (Pan India Process)
IDBI Intech Pvt LTD
Navi Mumbai
06.2018 - 03.2025
- Create an environment oriented to trust open communication, creative thinking, and cohesive team effort. Provide the team with a vision of the project objectives. ?Motivated and inspired team members to achieve project goals. ?Coached and developed team members to improve skills and performance. Assisted in revising new hire training materials to enhance clarity and usability. Provided floor support for new and existing advisors and conducted team-based coaching. ?Coached low performing advisors through chat reading sessions and one-on-one feedback.
- Coordinated comprehensive training programs to onboard new team members and facilitate ongoing staff development.
- Led project teams to achieve operational goals and improve efficiency.
- Implemented process improvements that streamlined workflow and minimized bottlenecks.
Education
Bachelor's - Business Administration (BBA)
Bharati Vidyapeeth Deemed University
PuneSkills
- Sales Conversion Strategies
- KPI management
- Real Time monitoring and reporting
- Reporting Skills
- Coaching & Mentoring Skills
- Ongoing coaching
- Creating coaching plans
- Feedback sessions
- Performance management
- Strong Stakeholder Engagement
- Floor briefings
- Daily briefing
- Weekly Call listening for the agents
- CRM Software Proficiency
- MS Office- Word, Excel, PowerPoint
- Presentation development
- MS Office- Word, Excel, PowerPoint
Languages
English
Proficient
C2
Hindi
Proficient
C2
Hobbies
- Martial Arts
- Traveling
- Watching Movies
Timeline
Sales Team Leader
Connect Care Solution LLC
03.2025 - Current
Team Leader for IDBI Bank (Pan India Process)
IDBI Intech Pvt LTD
06.2018 - 03.2025
Bachelor's - Business Administration (BBA)
Bharati Vidyapeeth Deemed University