Summary
Overview
Work History
Education
Skills
Websites
Languages
Timeline
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Jagrathi Shukla

Bangalore

Summary

Dynamic Senior Master Data Associate with a proven track record at Citrix, excelling in data migration and project launches. Adept at SQL data analysis and fostering team collaboration, I drive operational efficiency and implement innovative solutions. A proactive quick learner, I thrive in fast-paced environments, ensuring high accuracy in all deliverables.

Overview

16
16
years of professional experience

Work History

Senior Master Data Associate

Citrix R & D India Private Limited
Bangalore
11.2013 - Current
  • Company Overview: Currently Cloud Software Group
  • Owned, designed, and implemented the monthly subscription model across various product portfolios in SAP Hybris with high accuracy.
  • Successfully designed and recorded unit test cases for the Subscription Transformation Project (HYBRIS) from On-premises to Cloud model.
  • Spearheaded the successful launch of the Citrix Daas project, including Hardware & Software Decoupling.
  • Managed post-merger system migration for Master Data from SAP to Salesforce and Salesforce to Oracle CRM.
  • Conducted UAT testing for newly implemented projects, ensuring product setup allowed for proper quoting, ordering, and revenue recognition.
  • Utilized SQL to pull query data from various databases, performing data analysis, cleansing, standardizing, and data checks with high reliability.
  • Responsible for receiving and entering new material requests into the tracking system, meticulously tracking missing information.
  • Monitored customer service ticket queues related to incorrect setups and assisted with data capture from SAP for analysis and troubleshooting.
  • Implemented materials/SKU requests in SAP by building materials, components, and BOMs to support order creation and delivery processes, applying pricing and classification data.
  • Collaborated with senior team members to execute operational systems projects and provided reporting and basic analysis to management.
  • Currently Cloud Software Group

Team Member

J. P. Morgan Services India Private Limited
Bangalore
04.2011 - 11.2013
  • Coordinated and cleared 1400 accounts in AMS by creating CBD in client central for Fixed Income & Gem products.
  • Successfully set up 150 internal accounts in various systems, working within tight deadlines alongside BAU operations.
  • Efficiently managed daily queues and mailboxes, ensuring timely completion of tasks.
  • Handled BAU for diverse financial products including Commodities, Money Market, Bullion, Rates & Derivatives, Fixed Income & Gem, FX, and FXO (Forex Options) through AMS and Data Delivery tool.
  • Performed account mergers and deactivations based on client requirements.
  • Identified, facilitated, and implemented process improvement ideas to enhance operational efficiency.
  • Investigated trade failures and provided resolutions, escalating issues to team leadership and interacting closely with Middle Office, Client On-boarding, and Sales Support Teams.
  • Ensured all requests were processed per SLA and maintained checklists by End of Day (EOD).

Clerical Trainee (MSV Department)

Bosch
05.2009 - 05.2010
  • Attended to customer queries.
  • Managed mail room services.
  • Coordinated and communicated with various internal departments.

Education

Bachelor of Business Management -

Bangalore University – BMS Women’s College
Bangalore

Skills

  • Multitasking abilities
  • Interpersonal communication
  • Sustainability practices
  • Team collaboration
  • Quick learner
  • Proactive initiative
  • Time management

Languages

  • Hindi
  • English
  • Kannada
  • Konkani

Timeline

Senior Master Data Associate

Citrix R & D India Private Limited
11.2013 - Current

Team Member

J. P. Morgan Services India Private Limited
04.2011 - 11.2013

Clerical Trainee (MSV Department)

Bosch
05.2009 - 05.2010

Bachelor of Business Management -

Bangalore University – BMS Women’s College

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