Jagriti Nagpal
Newcastle,NSW
Summary
Social work and administration expert with extensive experience in detail-oriented processes. Skilled in office operations management, documentation, and data management, with demonstrated success in candidate sourcing. Bilingual communication in English and Hindi improves client engagement and support.
Overview
3
3
years of professional experience
Work History
Placement - Social Work
Survivors R Us Incorporated
Cardiff, 01-1901
02.2026 - 05.2026
- Delivered person-centred and trauma-informed support to 20+ vulnerable clients weekly, tailoring care approaches based on individual needs, cultural backgrounds, safety concerns, and personal goals.
- Supported clients experiencing domestic violence, homelessness, mental health challenges, and financial hardship through emotional support, crisis intervention, advocacy, and practical assistance.
- Assisted individuals with disabilities and mental health conditions in daily living activities, community participation, and social integration, promoting independence and improved wellbeing.
- Conducted client assessments and used active listening, empathy, and strengths-based approaches to develop supportive and client-focused care strategies.
- Facilitated referrals to housing, healthcare, counselling, and community support services, improving client access to essential resources and ongoing support pathways.
- Collaborated with social workers, supervisors, support workers, and multidisciplinary teams to coordinate care plans and ensure effective service delivery for complex client cases.
- Maintained accurate, confidential, and professional case notes, intake records, and client documentation in line with ethical and organisational standards.
- Contributed to positive client outcomes by helping clients access emergency relief services including food, clothing, linen, and crisis support during periods of severe hardship.
Administration Officer
Anand Education Services
04.2024 - 03.2025
- Managed and maintained office files, records, and databases.
- Coordinated meetings, appointments, and staff schedules.
- Handled internal and external communications, including emails and phone calls.
- Prepared official documents, reports, and presentations as required.
- Ensured office supplies and resources were well-stocked and maintained.
- Supported HR and finance departments with documentation and filing.
- Monitored office maintenance and liaised with vendors and service providers.
- Assisted in implementing administrative systems and improving workflow efficiency.
Recruitment Analyst
Vrinda Consulting
04.2023 - 03.2024
- Analyzed recruitment metrics such as time-to-fill, source effectiveness, and candidate pipeline health.
- Collaborated with hiring managers to understand workforce needs and job requirements.
- Sourced, screened, and evaluated candidates using job boards, databases, and social media.
- Tracked and reported on hiring trends and candidate conversion rates.
- Optimized job postings for visibility and engagement.
- Maintained applicant tracking systems and ensured accurate documentation.
- Provided insights to improve recruitment strategies and reduce hiring bottlenecks.
- Supported onboarding and employer branding initiatives as needed.
Education
Master of Social Work - Social Work
Acknowledge Education
Sydney, NSW2027
Certificate of Higher Education - Graduate certificate of health and community services
Acknowledge Education
Sydney, NSW01-2025
B.Com - Accounting and business
Dyal Singh College
Karnal2022
Class XII - CBSE
01-2019
Class X - CBSE
01-2017
Skills
- Client relationship management
- Reporting and analysis
- Trauma-informed care
- Mental Health & Disability Support
- Empathy, Active Listening
- Safeguarding & Client Welfare Case Documentation
- Visa Filing & Counselling
- Candidate Sourcing & Screening
- Interview Coordination
- Recruitment analytics
- Administrative coordination
- Communication skills
- Problem-solving
- Case management
Languages
English
Hindi
Timeline
Placement - Social Work
Survivors R Us Incorporated
02.2026 - 05.2026
Administration Officer
Anand Education Services
04.2024 - 03.2025
Recruitment Analyst
Vrinda Consulting
04.2023 - 03.2024
Master of Social Work - Social Work
Acknowledge Education
Certificate of Higher Education - Graduate certificate of health and community services
Acknowledge Education
B.Com - Accounting and business
Dyal Singh College