Jagroop R Kaushik

Under this role I was handling both operations and sales, having inventory of 60 keys with food and beverage outlets and banquets,
Maintained GOP of 35%.
Total manpower of 60 employees and managed the hotel executive team.
Delivered achievable hotel budgets and short and long-term strategic goals for the hotel to achieve revenue budgets.
Provided effective leadership to hotel team members.
Lead in all aspects of business planning, especially sales and ensured the maximum utilization of technologies to increase the brand value and thus business.
Complied with and exceeded hotel service standards.
Ensured costs were controlled and revenue opportunities were effectively sourced and delivered.
Managed and developed the hotel executive team to ensure career progression and effective succession planning.
Held regular briefings and communication meetings with dept. heads.
Well responded to audits to ensure continual improvement is achieved.

Under this role I was handling both operations and sales, having inventory of 36 keys with food and beverage outlets...
Maintained GOP of 35%.
Total manpower of 42 employees and managed the hotel executive team.
Delivered achievable hotel budgets and short and long-term strategic goals for the hotel to achieve revenue budgets.
Provided effective leadership to hotel team members.
Lead in all aspects of business planning, especially sales and ensured the maximum utilization of technologies to increase the brand value and thus business.
Complied with and exceeded hotel service standards.
Ensured costs were controlled and revenue opportunities were effectively sourced and delivered.
Managed and developed the hotel executive team to ensure career progression and effective succession planning.
Held regular briefings and communication meetings with dept. heads.
Well responded to audits to ensure continual improvement is achieved.

• Company Overview: Worldwide hotel chain called IHG
• Had to leave suddenly as had to relocate due to my husband's illness(as he was diagnosed with cancer).
• The 172 rooms hotel has been tastefully designed with an imposing facade and offers an excellent range of guest facilities including comfortable accommodation, and selection of quality meeting and dining options, elegant banquet spaces, well equipped gymnasium, along with efficient services.
• A business hotel designed keeping in mind the requirements of business travelers.
• At my position I was focusing on Corporate clients and MICE.
• I had major corporate accounts and was selling 400 room nights every month.
• Along with budget target of 30 lakhs in MICE.
• Worldwide hotel chain called IHG

• Company Overview: 3 star city resort
• Under this role I was handling both operations and sales, having inventory of 60 keys with food and beverage outlets and banquets, huge lawn for weddings and events with a capacity of 1000 pax.
• Maintained GOP of 25%.
• Total manpower of 120 employees and managed the hotel executive team.
• Delivered achievable hotel budgets and short and long-term strategic goals for the hotel to achieve revenue budgets.
• Provided effective leadership to hotel team members.
• Lead in all aspects of business planning, especially sales and ensured the maximum utilization of technologies to increase the brand value and thus business.
• Complied with and exceeded hotel service standards.
• Ensured costs were controlled and revenue opportunities were effectively sourced and delivered.
• Managed and developed the hotel executive team to ensure career progression and effective succession planning.
• Held regular briefings and communication meetings with dept. heads.
• Well responded to audits to ensure continual improvement is achieved.
• 3 star city resort

• Company Overview: 3 star resort
• 60 keys wedding hotel with wide space and lawns for banquets.
• Played very vital role in the launch of the property.
• Established overall infrastructure i.e. all managerial/staff recruitment, training, uniform designing, stationary designing, survey of compsets, branding, advertising, enhancing the overall ambience, standard operating procedures, laying action plan of the launch ceremony.
• Directed sales and marketing efforts and brought consistent business.
• Implemented and encouraged hotel participation in corporate and marketing programs.
• Oversee all sales reports, calendar of events, leads and followed thorough.
• Lead team to create and implement sales and advertising programs.
• Distribution of portfolios amongst the sales team.
• Orientation of new sales personnel in the department.
• Distribution of sales targets amongst the entire sales team.
• Identifying the comp sets and responsible for meeting hotel budget.
• Maintaining rapport with competitor hotels, lead sources, clients and the local community.
• Maintained clear communication among team and management.
• 3 star resort

• Company Overview: A Boutique (Corporate) 3 star deluxe hotel
• A member of pre-opening team.
• Supervised the operational activities of the hotel and provided highest level of guest satisfaction.
• Assigned and directed all HODs.
• Identified training needs and designed training modules.
• Managing profitability of the hotel.
• Accomplished excellent guest feedback.
• Generated significant sales and revenue which led to the expansion of the brand.
• Demonstrated consistent stability and growth within the organization.
• Substantially launched two new properties for the same group.
• Planned and administered sales and marketing budgets.
• Maintained sole profit/loss responsibility and within first year doubled the company's revenue.
• Excelled in effective leadership, leading in all aspects of business planning with exceeding service standards.
• Accomplished cost controls and budgets were met and exceeded.
• Created and implemented sales strategies to achieve 35% revenue growth.
• Expertise in quality service standards, also in housekeeping and front office.
• Proved successful in mentoring and coaching team to achieve goals of the company.
• Slashed payroll/benefits, administration costs 30% by negotiating pricing, while ensuring the continuation and enhancement of services.
• Sales focus to drive business levels with commercial approach.
• Creating and maintaining a motivational peak performing environment for employees.
• Working within legal frameworks.
• Working within the guidelines of the Company's policies and procedures.
• Introduced the idea of outside catering and corporate lunches.
• Changed the ambience of the hotel by adding lots of greenery and artifacts.
• Revamped the bathrooms and attachments.
• A Boutique (Corporate) 3 star deluxe hotel

• Company Overview: India's first domestic airlines
• Joined as traffic assistant and within six months deputed as Station Manager Jodhpur.
• Daily management and maintenance of all reservations.
• Created different and exciting offers to sell to the travel agents.
• Analyzed booking patterns and market trends.
• Monitoring competitor performance (Indian Airlines).
• Visioning with sales team, city office and Airport staff.
• Provided courteous guest services and responded to queries and complaints.
• Assessed passengers feedback and celebrated success while solving challenges.
• Generating performance reports, doing recruitments, appraisals etc.
• Orienting and training staff.
• Ensured that all team was provided with adequate supplies and equipments for the accomplishment of their assigned duties.
• Providing timely and responsive services to all other stations through coordinated meetings and good communication.
• Developing and maintaining work schedules for all supervisors.
• Maintaining proper credit, accounting procedures and taking appropriate timely action as necessary.
• Maintaining proper employee/employer relationship and addressing any questions in a timely and open manner, including disciplinary actions, recognition and performance evaluations.
• Compliance with established company policies and procedures.
• Attended to crisis and emergencies and performed service recovery.
• Overall responsible for smooth operations at city office and airport handling.
• India's first domestic airlines

• Company Overview: A boutique 5 star hotel
• Direct and controlled all subordinate front office associates to ensure that day to day operational matters are handled on time and guest expectations were met.
• Provided guidance and assistance to front office staff helping them in the execution of their responsibilities and accessing individual performances and taking corrective measures where necessary.
• Oversee the service standards in all front office and confirm to the requisite standards and met or exceeded customer expectations.
• Conducted frequent front and back office checks ensuring a mis-en-place, service procedures, standards of cleanliness and hygiene.
• Handling guest relation activities, interacting with guests, escorting VIP guests to rooms.
• Calling guests in the rooms to ensure their pleasant stay.
• Welcoming of group arrivals, ensuring their proper check-ins.
• Checking rooms, especially VIP rooms.
• Blocking rooms for VIPs.
• Special amenities for VIP guests.
• Referring to guest history to ensure proper guest satisfaction.
• A boutique 5 star hotel

• Company Overview: A 5 star hotel of Welcome group
• The property located in the busy and central business hub with 106 rooms along with three F&B outlets, Banquet, Spa and Gymnasium with swimming pool.
• Handling the guests, their complaints with utmost courtesy & care.
• Coordinating with other departments for solving guest's problems.
• Maintaining guest feedback register.
• To check the next day's arrivals and correspondence to ensure the accuracy of the information and prepare VIP list.
• Providing guests with any kind of assistance during their stay in the hotel.
• Doing show rounds of the hotel to visiting guests and groups.
• Checking VIP rooms for special amenities.
• Escorting guests to the rooms.
• Blocking rooms for the groups and VIP arrivals.
• Garlanding and welcoming group arrivals.
• A 5 star hotel of Welcome group

• Company Overview: The first five star deluxe hotel of Rajasthan state
• Hotel located in outskirts of Jaipur that time with well appointed 215 keys, with big wedding lawns, three F&B outlets and 4 banquets, very pristine swimming pool.
• Fundamental front office operations, involving guest relations formalities and providing guest with any kind of assistance during their stay at the hotel.
• Welcoming guests and escorting them to rooms.
• VIP check-ins and room checks.
• Maintaining lobby management along with assisting check-ins and checkouts.
• Taking guest feedbacks and doing service recoveries.
• Doing show rounds of the hotel to walk-ins and staying guests.
• Giving City's information about shopping places and sight seeing to the guests.
• Induction and training in other departments like F&B, housekeeping.
• Hostess in Restaurant, Order taker in in-room dining, Desk control in housekeeping.
• The first five star deluxe hotel of Rajasthan state