Ms office
Jagrti Shukla
Order Management Specialist
Noida
Summary
Motivated Order Management Representative processes and tracks customer orders in fast-paced environment with demonstrated commitment to customer service excellence. Multitasks, prioritizes and problem solves while creating and maintaining well-organized workflow. Strong (MS office) knowledge and proficiency to navigate multiple systems. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level related position. Ready to help team achieve company goals.
Overview
7
7
years of professional experience
8
8
years of post-secondary education
2
2
Certifications
2
2
Languages
Work History
Order Management Analyst
retail
delhi
07.2021 - Current
- Maintained knowledge of new product offerings and changes for order provisioning processes.
- Reviewed orders for accuracy, errors and omissions to minimize incorrect shipments.
- Researched and addressed customer inquiries, questions and issues within (positive) business days to promote optimal customer service.
- Forecasted with vendors to allocate stock ahead of customer order to reduce lead times.
- Reviewed order terms and conditions with customers to comply with company policy.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Sent emails to communicate order status and informed customers of back-orders or shipping delays.
- Liaised with management to resolve complex order issues and problems to maximize customer satisfaction.
- Interfaced with sales, operations and functional groups to facilitate order flow and meet processing metrics.
Customer Relationship Manager
shukla Associates
noida
01.2018 - 01.2020
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Reinforced established quality control standards and followed procedures for optimal customer interactions.
- Liaised between customers and organization with particular focus on working with sales department.
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
- Assisted customers with opening accounts and signing up for new services.
- Delivered superior customer service to strengthen relationships and drive future business revenue.
- Completed opening and closing functions to meet operational needs.
- Made customers aware of current and new programs and services.
- Managed customer relations on ongoing basis to maximize customer retention.
- Created activities and engagements to enhance customer experience, knowledge and patronage.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
Business Development Executive
maheshwari mfg
noida
04.2017 - 03.2018
- Collaborated with sales and marketing departments to support client acquisition.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
- Contributed to industry events and trade shows to showcase products and gather industry intelligence.
- Utilized market trends, mission priorities and customer goals to envision, shape and close new opportunities.
- Negotiated client contracts and agreements to cultivate profitable business transactions.
- Established and maintained highly effective relationships with clients and industry partners to drive growth.
- Translated customer needs into solution requirements using powerful value propositions and negotiation skills.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Stayed current on company offerings and industry trends.
- Contributed to team objectives in fast-paced environment.
- Met existing customers to review current services and expand sales opportunities.
- Monitored service after sale and implemented quick and effective problem resolutions.
Executive Assistant to the Managing Director
teracom ltd.
noida
01.2016 - 11.2016
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Organized and coordinated conferences and monthly meetings.
- Answered high volume of phone calls and email inquiries.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Handled confidential and sensitive information with discretion and tact.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Facilitated training and onboarding for incoming office staff.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
Education
Bachelor of Commerce - International Business
Csjm University
Kanpur 07.2006 - 07.2009
International Marketing
Csjm University
Kanpur 07.2009 - 07.2011
MBA - International Business Management
Amity University
Noida 07.2013 - 06.2015
Diploma - Export Import Advance Diploma
Dgft
India 07.2022 - Current
Skills
Vendor Portals
undefinedSoftware
Outlook
Libre
Certification
Advance Excel
Interests
Travel
Reading
Internet surfing
Timeline
Advance Excel
12-2022
Diploma - Export Import Advance Diploma
Dgft
07.2022 - Current
Order Management Analyst
retail
07.2021 - Current
Customer Relationship Manager
shukla Associates
01.2018 - 01.2020
HR Gernalist
12-2017
Business Development Executive
maheshwari mfg
04.2017 - 03.2018
Executive Assistant to the Managing Director
teracom ltd.
01.2016 - 11.2016
MBA - International Business Management
Amity University
07.2013 - 06.2015
International Marketing
Csjm University
07.2009 - 07.2011
Bachelor of Commerce - International Business
Csjm University
07.2006 - 07.2009
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